Touchstone™ TM501 Telephony Modem User’s Guide
34
Getting
Ethernet
Safety
Started
Installation
Configuration
Usage
Troubleshooting
Glossary
Troubleshooting
Problems and Solutions
The Telephony modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I’m not getting on the Internet.
It may take over 30 minutes to establish a connection the first time you
power up your Telephony Modem, especially when many people are online.
Always leave your Telephony Modem plugged into AC power and connected
to the cable system.
Check the front panel lights:
•
The
Power
and
Online
lights should be on.
•
The
Link
light should be either on or blinking.
•
If the
Power
light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be finger-tight. The
coax
cable
should not be pinched, kinked, or bent sharply—any of these can
cause a break or short in the cable (you may have to replace the cable). If
you have one or more splitters between the Telephony Modem and CATV
outlet, remove the splitters and connect the Telephony Modem directly to
the CATV outlet.
If you are using a hub, is the hub turned on?
Are you using the right type of
Ethernet cable
? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the
Reset
button on the back of the Telephony Modem.
