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Release 16 STANDARD 1.4 August 2016

Touchstone TM1602G Telephony Modem User Guide

Location ................................................................................................................... 25

Wall Mounting Instructions .................................................................................... 25

Desktop Mounting Instructions .............................................................................. 27

Connecting the Telephony Modem ................................................................................. 27

Configuring Your Ethernet Connection ................................................................... 29

Requirements .................................................................................................................. 29

How to use this Chapter .................................................................................................. 29

TCP/IP Configuration for Windows Vista ......................................................................... 29

TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 30

TCP/IP Configuration for Mac OS X ................................................................................. 30

Using the Telephony Modem................................................................................. 32

Setting up Your Computer to Use the Telephony Modem .............................................. 32

Indicator Lights for the TM1602G ................................................................................... 32

Battery Mismatch ................................................................................................... 33

Wiring Problems ..................................................................................................... 33

Patterns: Normal Operation ................................................................................... 33

Patterns: Startup Sequence .................................................................................... 34

Using the Reset Button ........................................................................................... 35

Booting from Battery .............................................................................................. 35

Troubleshooting .................................................................................................... 37

The Telephony Modem is plugged in, but the Power light is Off .................................... 37

I'm not getting on the Internet ........................................................................................ 37

I'm not getting on the Internet (Ethernet) ...................................................................... 37

I can get on the Internet, but everything is slow ............................................................ 38

I don't have a dial tone when I pick up the phone - why? .............................................. 38

Glossary ................................................................................................................ 39

Summary of Contents for Touchstone TM1602G

Page 1: ...Touchstone TM1602G Telephony Modem User Guide Release 16 STANDARD 1 4 August 2016 August 2016...

Page 2: ...re all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discla...

Page 3: ...ments 12 Recommended Hardware 12 Windows 12 Mac OS 13 Linux Unix 13 About this Manual 13 What About Security 13 Ethernet Connection 14 4 Battery Installation and Removal 15 Introduction 15 Basic Batte...

Page 4: ...s 8 or Windows 10 30 TCP IP Configuration for Mac OS X 30 7 Using the Telephony Modem 32 Setting up Your Computer to Use the Telephony Modem 32 Indicator Lights for the TM1602G 32 Battery Mismatch 33...

Page 5: ...s express lane Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TM1602G Telephony Modem brings it all to you...

Page 6: ...erved 6 The Touchstone TM1602G Telephony Modem provides an Ethernet connection for use with either a single computer or home office Local Area Network LAN In addition the TM1602G provides for up to tw...

Page 7: ...only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do...

Page 8: ...h Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 9: ...ons this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...

Page 10: ...0 1 5 or 1 0 compliant What s in the Box Make sure you have the following items before proceeding Call your service provider for assistance if anything is missing Telephony Modem Power Cord Battery no...

Page 11: ...outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter t...

Page 12: ...Modem Do I need a user ID or password to access the Internet or my e mail Will my phone number s change What new calling features will I have and how do I use them System Requirements The Touchstone T...

Page 13: ...st be enabled in the kernel A supported Ethernet or wireless LAN connection must be available About this Manual This manual covers the Touchstone TM1602G Telephony Modem The model number is on the lab...

Page 14: ...rtain that it is not open for abuse by other Internet users some are shipped open by default Criminals can take advantage of open proxies to hide their identity when breaking into other computers or s...

Page 15: ...he battery is intended only to provide emergency telephone service in the case of a power outage LED operation is reduced when the Telephony Modem is operating on battery power Note For safety and reg...

Page 16: ...ackup time depending on model and usage It replaces the battery door and increases the height of the Telephony Modem by about 5 8 16 mm Maximum Backup Battery Refer to Maximum Battery Installation and...

Page 17: ...Use this procedure to install and to replace the backup battery 1 Press down and pull back on the latch holding the battery door on the bottom of the Telephony Modem Pull the door toward you Set the...

Page 18: ...ng it straight back Note The Telephony Modem will not begin operating until you apply AC power 4 Replace the door To do so place the hinge tabs of the battery door into the receiver slots inside the T...

Page 19: ...ng the battery may damage the battery connector in the Telephony Modem Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery alig...

Page 20: ...place the tabs of the battery door into the slot inside the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place 1 Battery...

Page 21: ...e door toward you Set the door aside in a safe place 1 Latch End 2 Place the battery on a firm horizontal surface 3 Position the Telephony Modem over the battery aligning the slots on the battery bay...

Page 22: ...om the Telephony Modem for any prolonged period of time Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a col...

Page 23: ...omputer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provider should configure the Telephony Modem automatically Y...

Page 24: ...here are a number of factors to consider when choosing a location to install your Telephony Modem Is an AC outlet available nearby For best results the outlet should not be switched and should be clos...

Page 25: ...mm self tapping panhead screws not included and a drill with 1 4 6mm bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver fl...

Page 26: ...phony Modem on the surface where you intend to mount it Orient the Telephony Modem with the indicator lights facing up or right as desired 2 Drill holes 4 102 mm apart in the correct locations for the...

Page 27: ...ows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked 2 Proceed to Connecting the Telepho...

Page 28: ...the power cord into the Power connector on the back of the Telephony Modem 6 and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Modem lights up then fl...

Page 29: ...s on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follo...

Page 30: ...ing Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Interne...

Page 31: ...o to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties applic...

Page 32: ...r Computer to Use the Telephony Modem page 32 Indicator Lights for the TM1602G page 32 Using the Reset Button page 35 Booting from Battery page 35 Setting up Your Computer to Use the Telephony Modem F...

Page 33: ...f this pattern persists for more than 10 seconds disconnect the telephone lines from the Telephony Modem then call a wiring technician for assistance Patterns Normal Operation The following table show...

Page 34: ...phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online Telephone 1 Telephone...

Page 35: ...obtained Upstream acquisition completed ready for service Using the Reset Button Use the Reset button on the back of the Telephony Modem to reset the modem and perform initialization as if you power c...

Page 36: ...o start the TM1602G from its battery follow these steps 1 If a battery is already installed in the Telephony Modem remove it 2 Re insert the battery into the Telephony Modem See Battery Installation a...

Page 37: ...e your Telephony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes...

Page 38: ...2 Is the Online LED lit If not check the coax connection at the Telephony Modem and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider...

Page 39: ...lso some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an I...

Page 40: ...often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all...

Page 41: ...commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if...

Page 42: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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