Troubleshooting the Telephony Modem
5-3
Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
Procedure 5-2
Troubleshooting the Ethernet Connection
Symptoms
Data service through the Ethernet port is not available.
Action
1
Make sure the Telephony Modem has power (the
Power
LED should be on).
2
Make sure that the Telephony Modem has completely ranged and registered
and not in Standby mode. Press the Standby button on the front of the
Telephony Modem until the
DS
,
US
, and
Online
LEDs are lit.
3
Ensure Ethernet cable is plugged into the Telephony Modem and the
corresponding Ethernet port on the customer’s computer.
4
If the
Link
LED is off:
•
Check the Ethernet cable to ensure there are no cracks
•
If using a powered hub, is the hub receiving power and turned on?
•
Ensure the correct Ethernet cable is being used. Refer to “Making
Ethernet Connections” on page 2-14.
5
Restart the customer’s computer.
6
Push the Reset button on the back panel of the Telephony Modem.
Note:
The Reset button is recessed to prevent accidental resets. Use a pen
tip or other sharp non-metallic object to push the button.
7
Call your next level of support.
—end—
Summary of Contents for TM02AA104
Page 2: ...ii Touchstone Telephony ARSVD00770 Standard 2 0 Aug 2004 ...
Page 4: ...iv Publication history Touchstone ARSVD00770 Release 4 Standard 3 0 Aug 2004 ...
Page 12: ...xii About this document Touchstone ARSVD00770 Release 4 Standard 3 0 Aug 2004 ...
Page 50: ...5 6 Troubleshooting the Telephony Modem Touchstone ARSVD00770 Release 4 Standard 3 0 Aug 2004 ...
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