Chapter 7:
Troubleshooting
Final 1.0 October 2018
Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
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Different network service and interface functions of the TG3442S can be restarted by the
user within the “Restart/Restore” UI:
No Dial Tone
In order for telephone service to be functional on the Telephony Gateway, telephone service
must have been purchased from the service provider and configured on your Telephony
Gateway. The following steps should help in identifying the source of the problem.
1.
Is the Power LED lit?
•
If not, check to make sure the Telephony Gateway is plugged in and the outlet has
power. Use only the external AC power adapter (if provided) and power cord
included with the equipment.
•
If the LED is lit, go to the next step.
2.
Is the Internet LED lit?
•
If not, check the coax connection at the Telephony Gateway and the wall. Ensure
they are connected and tight. If they are and you do not have dial tone, contact your
service provider.
•
If the Online LED is lit, go to the next step.
3.
Is the Phone LED lit?
•
If not, phone service has not been set up on that line. Contact your service provider.
•
If it is blinking, there is a phone off hook somewhere in the house. Find that phone
and hang it up.
•
If it is lit, go to the next step.
