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Chapter 4

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Setting up an Internet Connection

STANDARD PN 365-095-28244 x.1

SURFboard SBR-AC1900P Wi-Fi Router User Guide

Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

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4.

Click Local Area Connection to open the Local Area Connection Status window.

5.

Click Properties to open the Local Area Connection Properties window.

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Summary of Contents for SURFboard SBR-AC1900P

Page 1: ...SURFboard SBR AC1900P Wi Fi Router User Guide STANDARD PN 365 095 28244 x 1 April 2016...

Page 2: ...ument to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warrant...

Page 3: ...e Box 13 Items You Need 13 System Requirements 13 Recommended Hardware 14 Windows 14 Mac OS 14 Linux Unix 14 About this Manual 14 Contact Information 15 3 Installing the Wi Fi Router 16 Front Panel 16...

Page 4: ...Fi Router and Connected Networks 36 Use the ARRIS SURFboard Manager App 36 Start the Wi Fi Router Web Manager 36 Wi Fi Router Web Manager Menu Options 38 Get Help 39 Help Overview 39 Help Links 40 Fie...

Page 5: ...58 Filter Devices Based on MAC Address 58 Choose a Method for Configuring Wireless Extenders 59 Restrict Wireless Access 59 Prioritize Network Traffic Based on Media Type 60 Configure Wireless Media...

Page 6: ...l them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the...

Page 7: ...he device Do not perform any servicing other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel This device should not be used...

Page 8: ...diator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with Industry Canada s lic...

Page 9: ...IC Warning This radio transmitter IC 6670A SBRAC1200P has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indicated Antenna types not...

Page 10: ...s symbol on an ARRIS product do not dispose of the product with residential or commercial waste Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial...

Page 11: ...r brings it all to you faster and more reliably The SURFboard SBR AC1900P Wi Fi Router provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The SBR AC1900P...

Page 12: ...duct firmware upgrades Network supports up to 15 connected power line extenders Easy to navigate User Interface including a network set up Wizard Default settings configured for standard environments...

Page 13: ...tore please call ARRIS Technical Support for assistance in resolving any technical issues Support for SURFboard products is managed by ARRIS For assistance please call 1 877 466 8646 or visit the ARRI...

Page 14: ...ter Ethernet Gig E 1000Base T Wi Fi 802 11a b g n or ac compliant Wi Fi equipment Windows Windows 7 Windows 8 or Windows 10 A supported Ethernet or wireless LAN connection must be available Mac OS Sys...

Page 15: ...product documentation We can also provide technical assistance via chat and email on the support website ARRIS Support is available by phone at 877 466 8646 Please be prepared to provide your product...

Page 16: ...all the Items You Need page 13 The modem and power outlets are available nearby Front Panel The front of the Wi Fi Router has a single LED that indicates the status of the Wi Fi Router Color Behavior...

Page 17: ...3 0 host connector USB 2 0 USB 2 0 host connector WAN Connector for cabling to the Internet services modem LAN 1 4 Connectors for cabling to devices using Ethernet cables Reset Can be used either to...

Page 18: ...itting data fair link Off No link G hn secure link Solid green Secure pairing complete Connected to G hn network with encryption enabled Flashing green Secure pairing in progress Trying to connect to...

Page 19: ...to the Ethernet ports can you easily run cables between the Wi Fi Router s location and those devices If you want to install the Wi Fi Router on a desktop is there enough space on either side to keep...

Page 20: ...network s range you reduce interference with other networks and make it harder for unwanted users to find and connect to the network Note Setting the transmit power level to High increases the range S...

Page 21: ...use the wireless connection if the computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with the computer see your computer dealer Gig...

Page 22: ...bottom of the Wi Fi Router 6 Open a browser on the computer to access the management interface of the Wi Fi Router and navigate to http mysurfboard local If the webpage does not display correctly try...

Page 23: ...t for assistance Please note operating system specific commands for configuring computer network options are not provided in this document The same general steps provided below apply to the following...

Page 24: ...28244 x 1 SURFboard SBR AC1900P Wi Fi Router User Guide Copyright ARRIS Enterprises LLC 2016 All Rights Reserved 24 4 Click Local Area Connection to open the Local Area Connection Status window 5 Clic...

Page 25: ...cally 8 Click OK to save the TCP IP settings and close the Internet Protocol Properties window 9 Close the remaining windows Verify Renew Your IP Address 1 Open a command prompt window using the Start...

Page 26: ...ur Wireless Network page 30 Use the WPS Button to Connect Your WPS Enabled Wireless Device page 30 After setting up a wireless connection on your home network check that your wireless network connecti...

Page 27: ...efault user name or password and cannot remember the new user name or password you can reset the Wi Fi Router to the factory default settings To do this insert a pointed non metallic object into the i...

Page 28: ...Network Name SSID for your wireless network The network name must contain from one to 32 alphanumeric characters 9 Enter a Passphrase or Wi Fi Security Key This is the sign on access code for your wi...

Page 29: ...is the strongest security default 12 Click Next The Quick Start Wizard prompts you to change the default username or password If you do not change your username and password now you can choose to cha...

Page 30: ...st support WPS and also have WPA security compatibility 1 Power ON the Wi Fi Router and your other WPS enabled wireless devices that you want to connect to your wireless network 2 Press and hold the W...

Page 31: ...date your registration you can click Status from the configuration screen and select Product Information from the drop down menu 2 Follow the instructions on screen to register your SBR AC1900P Connec...

Page 32: ...at least one companion device to use the RipCurrent feature To take advantage of the SBR AC1900P RipCurrent capability please visit www SURFboard com for information on SURFboard Extender and Accesso...

Page 33: ...e been previously installed If you are adding a Network Extender to an existing network then the Extender must be set to the factory settings but the Router does not need to be reset For more details...

Page 34: ...d password into any new extenders that were added to your RipCurrent network in order to create a secure connection The pairing process begins Once the pairing process is complete both LEDs stop flash...

Page 35: ...er name and password Both entries are case sensitive Username admin Password password 4 Click Login to open the SBR AC1900P Web Manager The SBR AC1900P Main Screen appears 5 Click Advanced on the SBR...

Page 36: ...ntal controls and set other network parameters Once you have connected your mobile device to the SBR AC1900P then you can view and manage the SBR AC1900P either locally on the network or remotely The...

Page 37: ...screen appears 3 Type the default user name and password Both entries are case sensitive Username admin Password password 4 Click Login to open the SBR AC1900P Web Manager The SBR AC1900P Main Screen...

Page 38: ...link Menu Option Function Home Displays the Quick Start Wizard main screen Status Provides information about the Wi Fi Router hardware and software MAC address Wi Fi Router IP address serial number a...

Page 39: ...AC1900P Web Manager Get Help You can choose any of the following three options to obtain help information for any SBR AC1900P Web Manager function General help information is available for any SBR AC...

Page 40: ...guration screen Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field see sample...

Page 41: ...sure that your SBR AC1900P is connected and displays information about the ping test parameters To run a ping test 1 Click Status on the SBR AC1900P Main Menu 2 Click Diagnostics from the Status subme...

Page 42: ...u would like to apply to your LAN and click Apply 4 In the Reserved IP Client List section click Add to set up a list of IP addresses that you want to reserve 5 In the Attached Client List section sel...

Page 43: ...the DDNS account 6 In the Host Name field type the friendly name that you want to assign to your SBR AC1900P 7 Click Apply to save your changes View Your IPv6 Configuration The Basic IPv6 screen show...

Page 44: ...1 Click Basic on the SBR AC1900P Main Menu 2 Click LED Control from the Basic submenu options 3 In the LEDs field select Disabled 4 Click Apply Adjust Your Time Zone You can adjust your time zone if...

Page 45: ...primary network The wireless network name must be different from any other network name on your home network You can use any combination of letters lowercase and uppercase numbers and or special char...

Page 46: ...Fi Protected Access provides additional network security and requires a user name and password for network logon 8 Choose the Encryption type for your wireless network in the Encryption field AES Adva...

Page 47: ...ork name must be different from any other network name on your home network You can use any combination of letters lowercase and uppercase numbers and or special characters symbols 32 characters maxim...

Page 48: ...ess version 2 with Pre Shared Key and Wi Fi Protected Access with Pre Shared Key Unencrypted network security is not set for your wireless network This allows access to your wireless network without a...

Page 49: ...band whose settings you want to configure 4 Select Enabled from the Wireless Radio Enable drop down list to turn ON the Wi Fi Radio on the SBR AC1900P 5 Select a new channel number from the Channel dr...

Page 50: ...4 Click Restore The SBR AC1900P will automatically reboot Reset the SBR AC1900P Configuration Settings You can reset your SBR AC1900P configuration back to the factory default configuration There are...

Page 51: ...t 5 Click OK 6 Click Status on the SBR AC1900P Main Menu 7 Click Configuration from the Status submenu options to display the Status Configuration screen 8 Click Reboot 9 Log back in using the default...

Page 52: ...oad the new firmware release onto your SBR AC1900P Wi Fi Router 1 Click Status from the configuration screen and select Router Upgrade from the drop down menu 2 Click Browse to locate the new firmware...

Page 53: ...home network is to change the default administrator password on your SBR AC1900P and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your w...

Page 54: ...LLC 2016 All Rights Reserved 54 7 Complete each field entry but note the following All fields for example Current Username Current Password are case sensitive Note The first time that you log in the...

Page 55: ...The Username is your new user name if you changed it Make sure No is selected for Restore Factory Defaults Find a secure place to write down and keep your new user name and password 11 Click Apply to...

Page 56: ...ome network Your computer s and other Ethernet enabled devices on your network will be at risk for possible attacks from viruses and hackers 4 Use the IPv6 Firewall Protection drop down button to turn...

Page 57: ...ail account in the SMTP Username field 6 Enter the password for your email account in the SMTP Password field 7 Select Enable in the E mail Alerts field to allow for automatic Email alerts 8 Click App...

Page 58: ...n devices from accessing the Internet based on IP address To block certain devices from reaching the Internet 1 Click Advanced on the SBR AC1900P Main Menu 2 Click IP Filtering from the Advanced subme...

Page 59: ...ter is set up to configure wireless extenders automatically by default To choose a method for configuring wireless extenders 1 Click Advanced on the SBR AC1900P Main Menu 2 Click Wireless Extender fro...

Page 60: ...for which you want to restrict access 5 In the MAC Restrict Mode field select one of the following Select Allow if you want to allow access to the devices that you specify and deny all others Select D...

Page 61: ...ou want to configure 4 Choose your configuration settings and click Apply Set Up Parental Controls You can set up the following Parental Controls on your home network Block access to specific Internet...

Page 62: ...that website at all times Then you would use To Block All Web Browsing page 63 to set up a different filter to block all web browsing during the times you specify To Block Certain URL Addresses 1 At...

Page 63: ...own box and select Block Web Browsing 2 Enter a name to identify this user profile in the Description field 3 Enter the 12 digit hexadecimal MAC address of the device for which you are creating Parent...

Page 64: ...own box and select Block All Internet 2 Enter a name to identify this user profile in the Description field 3 Enter the 12 digit hexadecimal MAC address of the device for which you are creating Parent...

Page 65: ...tal Controls in the MAC Address field 4 Enter the web address of the Internet site that you want to block in the URL field 5 Enter the Start Port number and the End Port number and select the Protocol...

Page 66: ...starting and ending port numbers for the port to be triggered in the Trigger Start Port and Trigger End Port fields 5 Enter the starting and ending port numbers of the Port Trigger range in the Targe...

Page 67: ...d the IP address for sending traffic to those ports If you only want a single port specification enter the same port number in the start and end locations for that IP address 1 Click Create IPv4 to vi...

Page 68: ...st e Select On to enable port forwarding or Off to disable it 4 Click Apply To Set Up Port Forwarding for IPv6 Addresses 1 Click Create IPv6 to view the IPv6 Entry screen 2 Enter the remote IP address...

Page 69: ...outside of the SBR AC1900P firewall and allow remote access from the Internet to your computer gaming device or other IP enabled device The DMZ Host feature will only allow outside users to have dire...

Page 70: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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