Arris SURFboard SBG6900-AC User Manual Download Page 77

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Troubleshooting Tips

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

365-095-27293 x.1

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Status

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If, During Normal Operation

OFF

Wireless is disabled or wireless
device is not detected.

Wireless device is not connected
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OFF

Wireless is disabled or wireless
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Wireless device is not connected
to the network.

Rear & Front

OFF

USB device is not detected

USB device is not connected

Summary of Contents for SURFboard SBG6900-AC

Page 1: ...User Guide SURFboard SBG6900 AC Wireless Cable Modem Router ...

Page 2: ...s document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi Protected Access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of...

Page 3: ...s 8 Connect the Gateway to Your Computer 8 Establish and Verify Network Connectivity 9 Setting Up a Wireless Network Connection 10 Launch the SBG6900 AC Quick Start Wizard 10 Set Up a Wireless Network Using Your Computer 16 Quick Connect Using the Windows Taskbar 16 Connect Using the Windows Control Panel 19 Use the SBG6900 AC WPS Pairing Button 21 Test Your Wireless Network Connection 22 Using th...

Page 4: ...ing 47 Set Up Port Triggers 48 Set Up Port Forwarding 49 Set Up the DMZ Host 52 Set Up Firewall Event Log Notifications 53 Store Remote Firewall Logs 53 Managing Your Gateway and Connected Networks 55 View the Gateway Status Using the Device Status Button 55 View the Gateway Product Information 56 View the Gateway Network Connection Status 56 View the Gateway System Event Logs 57 Back Up Your Gate...

Page 5: ...ome Screen 12 Figure 8 SBG6900 AC Quick Start Wizard Step 2 of 7 Screen 12 Figure 9 SBG6900 AC Quick Start Wizard Step 3 of 7 Screen 13 Figure 10 SBG6900 AC Quick Start Wizard Step 4 of 7 Screen 14 Figure 11 SBG6900 AC Quick Start Wizard Step 5 of 7 Screen 14 Figure 12 SBG6900 AC Quick Start Wizard Step 6 of 7 Screen 15 Figure 13 SBG6900 AC Quick Start Wizard Step 7 of 7 Screen 15 Figure 14 Window...

Page 6: ...ger Main Screen 40 Figure 39 Status Security Change User Name Screen 41 Figure 40 Change User Password Screen 41 Figure 41 Firewall Protection Level Screen 42 Figure 42 Parental Control Change Time Zone Screen 44 Figure 43 Firewall Parental Control Screen 44 Figure 44 Set Up IP Filters Screen 45 Figure 45 Set Up MAC Filters Screen 46 Figure 46 Advanced Port Filtering Screen 47 Figure 47 Create Por...

Page 7: ...ser Guide v 365 095 27293 x 1 Copyright 2015 ARRIS Enterprises Inc All Rights Reserved Figure 61 SBG6900 AC Backup and Restore Screen 59 Figure 62 SBG6900 AC Reset Button 60 Figure 63 Restore Factory Defaults Screen 61 Figure 64 SBG6900 AC USB Connect Screen 62 ...

Page 8: ...f cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device mustbe in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not...

Page 9: ...other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel This device should not be used in an environment that exceeds 104º F 40º C SAVE THE ABOVE INSTRUCTIONS Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Article 820 93 and 820 100 of the National Electric Code which...

Page 10: ...setting is not accessible by the end user INDUSTRY CANADA IC STATEMENT This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions This device may not cause interference and This device must accept any interference including interference that may cause undesired operation of the device CAN ICES 3 B NMB 3 B In Canada RLAN devices are restricte...

Page 11: ...perable with any other wireless DSSS and OFDMA products that comply with The IEEE 802 11 Standard on Wireless LANs Revision B Revision G and Revision N as defined and approved by the Institute of Electrical Electronics Engineers The Wireless Fidelity Wi Fi certification as defined by the Wireless Ethernet Compatibility Alliance WECA Restrictions on the Use of Wireless Devices In some situations or...

Page 12: ...er Nameand Password for instructions or visit the ARRIS Support website at www arris com consumer CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product do not dispose of the product with residential or commercial waste Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the E...

Page 13: ...iew and instructions for installing and configuring the SBG6900 AC It also includes procedures for setting up secure wireless network connections and managing your SBG6900 AC and network configurations In The Box Before installing the SBG6900 AC check that the following items are included in the box If any items are missing please contact your service provider for assistance Table 1 SBG6900 AC Pac...

Page 14: ...cable wall outlet RF splitter for additional coaxial cable connections such as a set top box or Smart TV System Requirements High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems ο Windows 10 ο Windows 8 ο Windows 7 Service Pack 1 SP1 ο Windows Vista SP2 or later ο Windows XP SP 3 Note Microsoft no longer supports Windo...

Page 15: ...ote The Wireless LED will flash Amber to indicate the WPS pairing process is in progress Not applicable no LED on button See Wi Fi Protected Setup WPS for more information Not applicable icon does not flash Green Power is properly connected Scanning for an downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstre...

Page 16: ...s device on your home network such as a Wi Fi telephone printer tablet laptop etc The WPS Pairing process between the SBG6900 AC and WPS enabled wireless device was successful The WPS Pairing process either failed or did not complete after two minutes Amber Flashes during the wireless pairing process and lights up SOLID green after five seconds or less Green Wi Fi enabled with encrypted wireless d...

Page 17: ...Internet access which may not be available in all locations Check with your service provider for availability in your area Wi Fi Protected Setup WPS Wi Fi Protected Setup WPS is a wireless network setup option that provides a quick solution for setting up a secure wireless network connection for any WPS enabled wireless device such as a computer tablet gaming device or network printer WPS automati...

Page 18: ...hen release See Reset Your Gateway Settings for more information on an alternative method to reset the gateway settings using the SBG6900 AC Web Manager WARNING Resetting the SBG6900 AC to factory defaults will also delete any custom gateway configurations including your user passwords and other security settings You should back up the gateway configuration files before resetting the gateway See B...

Page 19: ...ated on the bottom of the SURFboard SBG6900 AC It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support To receive Internet service you will have to contact your service provider for assistance You may need to provide the following information listed on the gateway label Gateway model name SBG6900 AC Gateway MAC address HFC MAC ...

Page 20: ...ilable in your area To set up a wireless network you will need a high speed Internet connection provided by an Internet service provider Note When contacting your service provider you may have to provide the gateway information listed on the gateway label located on the bottom of your SBG6900 AC see Gateway Label Choose a location in your home where your computer and gateway are preferably near ex...

Page 21: ...act your service provider to activate provision the SBG6900 AC You may have to provide the HFC MAC ID listed on the Gateway Label Note Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser 3 After the SBG6900 AC is activated open a web browser such as Internet Explorer Google Chrome Firefox or Safari on your computer ...

Page 22: ...6900 AC Quick Start Wizard The SBG6900 ACQuick Start Wizard is a six step application to help you quickly configure the default wireless network settings on your SBG6900 AC It configures your wireless network name SSID Wi Fi Security key network password and Wi Fi Security code IMPORTANT NOTE The quick start wizard uses the default settings already configured for your SBG6900 AC to help you quickl...

Page 23: ... to login to the SBG6900 AC Web Manager see View Your Gateway Status and Network Connection for more information 4 Click Login to open the SBG6900 AC Web Manager The Launch Quick Start Wizard screen displays Note If the default user name and password are not working your service provider may have to set up alternate login credentials Please contact your service provider or call ARRIS Technical Sup...

Page 24: ...o set up your wireless network name in the Network Name SSID field Keep the default network name or SSID listed on the SBG6900 AC Gateway label Enter a name of your choice for your wireless network Your new network name must contain from one to 32 alphanumeric characters Note You have the option to customize your wireless network name SSID after connecting to your wireless network for the first ti...

Page 25: ...ue as possible to protect your wireless network and deter hackers or unauthorized access to your wireless network Note ARRIS recommends that you change the default Wi Fi Security Key to a more secure wireless password to protect your wireless network from unauthorized access See Prevent Unauthorized Access for more information 9 Click Next to open the 2 4GHz 5GHz Networks screen Figure 9 SBG6900 A...

Page 26: ...etwork to change the wireless security code 11 Click Next to open the User Security Configuration screen Figure 11 SBG6900 AC Quick Start Wizard Step 5 of 7 Screen This screen lets you change the current or default login user name and password for logging on to the SBG6900 AC to access the SBG6900 AC Web Manager Note You must select each checkbox to activate the field to enter your new username an...

Page 27: ... 12 Click Next to open the Review Settings screen and view your wireless network settings Figure 12 SBG6900 AC Quick Start Wizard Step 6 of 7 Screen Click Apply to accept the wireless network settings and open the Settings Applied screen or Click Previous to go back and change your wireless network name Network Name SSID and or wireless network password Passphrase Wi Fi Security Key Wait for your ...

Page 28: ...ireless Network Using Your Computer Use one of the following options to create your wireless network Quick Connect Using the Windows Taskbar Connect Using the Windows Control Panel Note The steps for setting up a wireless network may differ slightly depending on the Windows operating system running on your computer The steps used here apply to Windows 7 Quick Connect Using the Windows Taskbar 1 Fr...

Page 29: ...Figure 15 Sample Available Wireless Networks Window 2 Locate and then left click on the default SBG6900 AC wireless network name or SSID for example SBG6900AC xxxxx from the Wireless Networks list Note xxxxx represents the unique SSID for your SBG6900 AC The default SSID is also listed on the gateway label on the bottom of your SBG6900 AC Figure 16 Select Wireless Network Window ...

Page 30: ...ss Network Name SSID for more information 3 Select Connect automatically to set up your wireless devices to automatically connect to your wireless home network when they are powered on 4 Click Connect to open the Connect to a Network window Figure 17 Network Connection Window 5 Enter the default Wi Fi Security Key code listed on the SBG6900 AC gateway label in the Security key field Note If you ha...

Page 31: ...terprises Inc All Rights Reserved Figure 18 Network Connection Create Network Password Window Connect Using the Windows Control Panel 1 From the Windows taskbar click Start button and then click Control Panel 2 Click Network and Sharing Center to open the Network and Sharing Center window Figure 19 Control Panel Network and Sharing Center Window ...

Page 32: ...lick Manage wireless networks under Control Panel Home to open the Manage Wireless Networks window 4 Click Add to open the Manually Connect to a Wireless Network window Figure 20 Manually Connect to a Wireless Network Window 5 Click Manually create a network profile to open another Manually Connect to a Wireless Network window Figure 21 Manually Connect to a Wireless Network Window ...

Page 33: ...t encryption type for the SBG6900 AC 9 Enter a Security code or passphrase for your wireless network password in the Security Key field You can use the WI FI Security Key listed on the SBG6900 AC gateway label or create your own personal password Note Remember to use a unique combination of letters numbers and characters to create a more secure password See Prevent Unauthorized Access for more inf...

Page 34: ...abled computer or other WPS enabled wireless device 4 Repeat step 3 for each additional WPS enabled wireless device that you want to connect to your wireless network Test Your Wireless Network Connection Perform the following connectivity test to check that your SBG6900 AC and other wireless devices are connected to your wireless home network 1 If the wireless devices successfully connected to the...

Page 35: ... parameters Start the Gateway Web Manager Note You must use the default user name and password listed below to log in to the SBG6900 AC Web Manager for the first time For network security purposes ARRIS recommends that you change the gateway default user name and password after logging onto the Internet and the SBG6900 AC for the first time See Change the Default User Name and Password for more in...

Page 36: ...e provider may have set up alternate log in credentials Please contact your service provider or call ARRIS Technical Support for assistance Figure 24 SBG6900 AC Web Manager Main Screen Note The Login Alerts screen will display if you logged in using the default user name and password see Figure 25 ARRIS recommends changing your username and password for network security See Change the Default User...

Page 37: ...displays see Figure 24 Gateway Web Manager Menu Options Main Menu Buttons The SBG6900 AC main menu buttons are displayed along the top of the SBG6900 AC Web Manager screen To display the drop down submenu options click the menu button Figure 26 SBG6900 AC Web Manager Main Menu Buttons Main Menu Links The SBG6900 AC main menu and related submenu option links are also displayed along the bottom of t...

Page 38: ...ss gateway IP address serial number and related information Additional pages provide diagnostic tools and also allow you to change your gateway user name and password Basic Configures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Configures and monitors how the gateway routes IP traffic on your home network Wireless Configures ...

Page 39: ...ions are available to obtain help information for setting up and configuring your home network using the SBG6900 AC Web Manager Overview Help Help Links Field Level Help Overview Help Provides general help information for setting up your home network and customizing some of the default network settings Click Help on the SBG6900 AC Main Menu bar and then click Overview Figure 28 Help Overview Scree...

Page 40: ...IS Enterprises Inc All Rights Reserved Help Links Provides a concise list of your gateway network configuration settings with applicable links for easy access Click Help on the SBG6900 AC Main Menu bar and then click About from the drop down list Each link opens the related network configuration screen Figure 29 Help Links Screen ...

Page 41: ... for various fields and commands throughout the SBG6900 AC Web Manager Click Help located to the right of the applicable field to open the help window Figure 30 Field Level Help Screens Exit the SBG6900 AC Web Manager To log out and close the SBG6900 AC Web Manager Click Logout located in the upper right corner of the screen above the SBG6900 AC Main Menu buttons Figure 31 SBG6900 AC Web Manager L...

Page 42: ...es you to designate a secondary network as your guest network for family members friends or visitors without giving them access to your files or other devices on your primary network Set Up Your Primary Wireless Network 1 Open a web browser and log onto the SBG6900 AC to open the SBG6900 AC Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6900 AC Main M...

Page 43: ...rent name for your primary network The wireless network name must be different from any other network name on your home network You can use any combination of letters lowercase and uppercase numbers and or special characters symbols 32 characters maximum 7 Select Enabled or Disabled in the Network Name SSID Broadcast field to turn On or Off showing your SSID as an available network When SSID Broad...

Page 44: ...ption type for your wireless network in the Encryption field AES Advanced Encryption Standard Provides the strongest encryption recommended AES TKIP Advanced Encryption Standard and Temporal Key Integrity Protocol Allows both AES and TKIP capable clients to connect to your wireless network 10 Enter your wireless network password in the Passphrase field You can use any combination of letters number...

Page 45: ... SBG6900 AC Note The Gateway PIN method is not recommended It should be disabled to protect your wireless network from possible attacks e g viruses and hackers ο Client PIN Enter the PIN number password for your WPS enabled wireless device in the box and then click Add 8 Click Apply when done Set Up a Guest Wireless Network 1 Open a web browser and log onto the SBG6900 AC to open the SBG6900 AC We...

Page 46: ...Your Wireless Network SURFboard SBG6900 AC Wireless Cable Modem Router User Guide 34 365 095 27293 x 1 Copyright 2015 ARRIS Enterprises Inc All Rights Reserved Figure 35 2 4 GHz 5 GHz Wireless Guest Network Screens ...

Page 47: ... address will be available to a device on your guest network in the Lease Time field 16 Select Enabled or Disabled in the UPnP Universal Plug and Play Enable field to allow or block any network devices such as computers smart phones tablets gaming devices or printers to automatically connect to your home network 17 Select Enabled or Disabled in the Firewall Enable field to turn ON or OFF the gatew...

Page 48: ... or local businesses will display when you or someone else in your home attempt to establish a wireless network connection For security purposes and quick recognition of your wireless network ARRIS recommends that you change the default SSID You should also consider changing the default wireless network password see Prevent Unauthorized Access for more information Note When you change the SSID any...

Page 49: ... Passphrase field and then enter a new password for access to your wireless network See Prevent Unauthorized Access for more information 9 Click Apply at the bottom of the screen Change the Wireless Channel Network interference may occur at any time when using a wireless network connection This may be caused by other wireless access points that are using the same wireless channel as your SBG6900 A...

Page 50: ... screen Figure 37 2 4 GHz 5 GHz Wireless 802 11 Radio Screens 4 Click the 2 4 GHz or 5 GHz tab to select the wireless frequency range for your wireless home network 5 Select Enabled from the Wireless Radio Enable drop down list to turn ON the Wi Fi Radio on the SBG6900 AC 6 Select a channel number from the Channel drop down list that is different from the channel number listed as the Current Chann...

Page 51: ...ized Access To prevent unauthorized access and configuration to your wireless network ARRIS recommends that you immediately change the default user name and password after logging on to the SBG6900 AC and connecting to the Internet for the first time One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBG6900 AC ...

Page 52: ...b Manager IP address http 192 168 0 1 in the Address bar and then press Enter The SBG6900 AC Login screen displays 3 Type the default user password in the Password field as it appears below Username admin Password password 4 Click Login to open the SBG6900 AC Web Manager The SBG6900 AC Main screen displays Figure 38 SBG6900 AC Web Manager Main Screen 5 Click the Status menu button and then click S...

Page 53: ... the following ο All fields for example Current Username Current Password are case sensitive Note For first time logons the current username is admin and the current password is password ο Make sure No is selected under Restore Factory Defaults 8 Click Apply to update your user name 9 Click Change Username drop down arrow at the top of the screen to display Change Password Figure 40 Change User Pa...

Page 54: ...ure place to write down and store your new user name and password Make sure No is selected for Restore Factory Defaults 12 Click Apply to update your user password Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network You can also block Java Applets Cookies ActiveX controls popup windows Proxies and website access To set the firew...

Page 55: ...t to set for the firewall 4 Click Apply Set Up Parental Control You can set up the following Parental Controls on your home network Allow or block access to specific Internet sites Allow or block access to specific MAC addresses Set time limitations for computer usage or Internet access Note Any Parental Control filters that do not include assigned ports will apply to all ports This also applies t...

Page 56: ...hts Reserved Figure 42 Parental Control Change Time Zone Screen 2 Click Current Time Zone drop down button to select your time zone location 3 Select Yes or No to automatically adjust the time on your SBG6900 AC for Daylight Saving Time 4 Click Apply to set the time zone 5 Click Create to continue setting up Parental Controls Figure 43 Firewall Parental Control Screen ...

Page 57: ... want to allow the selected user to access the Internet 13 Select the time range that you want to allow the selected user to access the Internet 14 Select to Allow or Block Internet access for the time and days you set previously 15 Select On or Off in the Enabled field to enable or disable this Parental Control restriction 16 Repeat steps 2 thru 15 for each additional Parental Control filter that...

Page 58: ...revent computers from sending outgoing TCP UDP traffic to the WAN via their MAC addresses This is useful because the MAC address of a specific NIC card never changes unlike its IP address which can be assigned via the DHCP server or hard coded to various addresses over time To configure MAC filters 1 Click Advanced on the SBG6900 AC Main Menu bar 2 Click MAC Filtering from the Advanced submenu opt...

Page 59: ...etting is not IP address or MAC address specific For example if you wanted to block all computers on your home network from accessing HTTP sites or web surfing you would create the following port filter Set Start Port to 80 Set End Port to 80 Set Protocol to TCP Select Enabled To configure Port filters 1 Click Advanced on the SBG6900 AC Main Menu bar 2 Click Port Filtering from the Advanced submen...

Page 60: ...om ports See Set Up Firewall Protection for more information To configure Port Triggers 1 Click Advanced on the SBG6900 AC Main Menu bar 2 Click Port Triggers from the Advanced submenu options Figure 47 Create Port Triggers Screen 3 Click Create Port Triggers button to open the Add Port Triggering Entry window Figure 48 Advanced Port Triggers Screen 4 Enter the starting port number for the port to...

Page 61: ...s are predefined under the Commonly Forwarded Ports See Figure 51 for a list of commonly used port numbers Note It is recommended that you manually configure the TCP IP settings listed below on the computer you are setting up for remote access Otherwise remote access to your computer will not be available on the Internet IP address Subnet mask Default gateway DNS address at least one To set up Por...

Page 62: ...orts drop down list or see Figure 51 for the list This allows incoming data traffic on the specified ports from only one remote IP address Note To forward a range of ports enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field 6 Do the following to set up your Local IP Address a Enter the IP address of your local computer that y...

Page 63: ...ort numbers that you want forwarded locally and the IP address for sending traffic to those ports If you only want a single port specification enter the same port number in the start and end locations for that IP address Figure 52 Forwarded Ports Screen 12 Select or deselect the Enable checkbox to turn on or off port forwarding for the selected service on that port 13 Optional step Enter a new nam...

Page 64: ...rnet and thus vulnerable to attacks or hacking from any computer on the Internet Consider carefully before configuring a device to be in the DMZ You can configure one computer on your home network to be the DMZ That computer will operate outside of the SBG6900 AC firewall and allow remote access from the Internet to your computer gaming device or other IP enabled device The DMZ feature will only a...

Page 65: ...enu options Figure 54 Set Up Firewall Local Log Screen 4 Enter your email address in the Contact Email Address field 5 Enter the name of the email server in the SMTP Server Name field Check with your service or email provider 6 Enter the user name for your email account in the SMTP Username field 7 Enter the password for your email account in the SMTP Password field 8 Select Enable checkbox in the...

Page 66: ...lick Firewall on the SBG6900 AC Main Menu bar 3 Click Remote Log from the Firewall submenu options Figure 55 Firewall Remote Log Screen 4 Select all desired event types that you want to monitor This will activate the SysLog monitoring feature 5 Enter the last digits from 10 to 254 of the SysLog server s IP address Note Normally the IP address of this SysLog server is hard coded so that the address...

Page 67: ...e SBG6900 AC Login screen to obtain a quick view of the current configuration and network connection status of your SBG6900 AC without having to login to the SBG6900 AC Web Manager 1 Open any web browser on the computer connected to the SBG6900 AC 2 Type the default LAN IP address 192 168 0 1 in the address bar and then press Enter The gateway Login screen displays Figure 56 Device Status Button 3...

Page 68: ...nu options 3 Click the Refresh button F5 in your web browser to update the information on the screen Figure 58 Status Product Information Screen View the Gateway Network Connection Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation T...

Page 69: ...ent Logs You can use the Event Log screen to view the list of activity events and alerts detected on your SBG6900 AC The information recorded in the system event log may be helpful to your service provider to diagnose and correct any problems that may occur with your SBG6900 AC To open the Status Event Log screen 1 Log in to the SBG6900 AC Web Manager 2 Click Status on the SBG6900 AC Main Menu 3 C...

Page 70: ...print the system log on your connected wired or wireless printer click Ctrl P and follow the steps you normally use for printing Back Up Your Gateway Configuration Settings You can save a backup copy of the current gateway configuration settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want ARRI...

Page 71: ...o open the configuration file or click View downloads to display a list of your configuration files in the Downloads folder on your computer Restore Your Gateway Configuration Settings WARNING This action will delete your current gateway configuration settings and allow you to restore a previously saved gateway configuration Note After the configuration settings are restored the gateway will autom...

Page 72: ...ager WARNING This process also deletes any custom gateway configurations you may have already created We recommend that you create a backup copy of your gateway configuration before resetting the gateway See Back Up Your Gateway Configuration for more information Reset Gateway Using the Reset Button To reset the gateway configuration back to the factory default settings 1 Insert the end of a paper...

Page 73: ...ain Menu 2 Click Security from the Status submenu options Figure 63 Restore Factory Defaults Screen 3 Select Yes under Restore Factory Defaults 4 Click Apply to reset the default username and password and restore the original gateway configuration The following message will display 5 Click OK 6 Click Status on the SBG6900 AC Main Menu 7 Click Configuration from the Status submenu options to displa...

Page 74: ...nnected to your home network This allows you to share various types of text and graphic files as well as multimedia content videos music photos with family friends and other users local or remote on your home network 1 Check that your USB device is properly connected to the front or rear USB port and powered on The USB LED on the front panel should light up solid green 2 Log in to the SBG6900 AC W...

Page 75: ...re it is switched ON Check that the electrical wall outlet is working and that it Is not controlled by a light switch If so disconnect the gateway power cord from the wall outlet and connect it to another electrical outlet that is not controlled by a light switch Cannot Access the Internet Check that all cable and power connections on the gateway and computer are properly connected Check that the ...

Page 76: ...till persists check the Wireless Security setting on the Wireless Primary Network Settings screen If you enabled the WPA Wireless Security mode and configured a passphrase wireless network password on the gateway be sure each affected wireless client has the identical passphrase If this does not resolve the problem check if the wireless client supports the type of WPA security configured on the ga...

Page 77: ...served LED Icon Status If During Startup If During Normal Operation OFF Wireless is disabled or wireless device is not detected Wireless device is not connected to the network OFF Wireless is disabled or wireless device is not detected Wireless device is not connected to the network Rear Front OFF USB device is not detected USB device is not connected ...

Page 78: ... you the end user or to anyone else that the Software will perform error free or without bugs ARRIS IS NOT RESPONSIBLE FOR AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY 3RD PARTIES EXCEPT AS EXPRESSLY STATED IN THIS SECTION WARRANTY INFORMATION THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY F...

Page 79: ...Y OF SUCH DAMAGES IN NO CASE SHALL ARRIS S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Retail Purchasers Only If you purchased this Product directly from ARRIS...

Page 80: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arris com 365 095 27293 x 1 06 15 ...

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Summary of Contents for SURFboard SBG6900-AC

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