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Arris SURFboard mAX User Manual Download Page 9

Chapter 1: Get started

Mobile app help

Some of the SURFboard Central mobile app screens offer textual help. Tap the 

?

 if you

require more information or assistance with something on that screen.

Help

 is also available on the 

Side menu

, accessed from the 

Collapsed menu icon

   on the

mobile app 

Home

 screen. Here, you can read our 

Frequently Asked Questions

, get contact

information for ARRIS support, tap to navigate to our self-help site, or get answers quickly

with our 

Live chat

 feature.

If you require more assistance, call ARRIS Technical Support: 1-866-757-3598.

SURFboard mAX User Guide Standard Revision x.1

9

Summary of Contents for SURFboard mAX

Page 1: ...SURFboard mAX Models W21 W121 User Guide Standard Revision x 1 P N 365 095 35704...

Page 2: ...AIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WA...

Page 3: ...SURFboard mAX User Guide Standard Revision x 1 3...

Page 4: ...Set up your SURFboard mAX satellite 23 Get your SURFboard mAX satellite online 24 Chapter 4 SURFboard Central mobile app features 26 Home 27 mAX router and satellite details 27 Online and offline devi...

Page 5: ...ety and regulatory information 50 Caring for the environment by recycling your ARRIS equipment 52 FCC statements 53 Industry Canada IC Statement 53 Avis D Industrie Canada IC 54 Wireless LAN informati...

Page 6: ...eras tablets computers smart TVs gaming consoles and more all across your mAX Wi Fi home network The SURFboard Central mobile app supports mobile devices running iOS 9 0 and above or Android 5 0 and a...

Page 7: ...ame Description 1 Power For connection to the power adaptor included in the box 2 Ethernet port For Ethernet device connections i e TV game console PC etc 3 WAN port For connection to your cable DSL m...

Page 8: ...sec increments Paired with mobile app via Wi Fi during on boarding Slowly alternating blue and red 3 sec increments Paired with mobile app via Wi Fi during on boarding and WAN down Solid blue Normal s...

Page 9: ...so available on the Side menu accessed from the Collapsed menu icon on the mobile app Home screen Here you can read our Frequently Asked Questions get contact information for ARRIS support tap to navi...

Page 10: ...set a password page 20 7 Add devices to home network page 20 Get the ARRIS SURFboard Central mobile app The mobile app is available online as a free download for your mobile device 1 Navigate to the...

Page 11: ...o begin the setup process The app may need to request permissions to improve the app experience during setup The screen explains the purpose of each of these permission requests 2 Tap CONTINUE after g...

Page 12: ...l down if necessary and tap NEXT 5 If you do not yet have a registered account on the LET S CREATE YOUR ACCOUNT screen complete the information requested agree to the Terms and Conditions and tap to S...

Page 13: ...COME screen enter your Email used with your account Shortly you will receive a verification code at the email address you provided This code is only valid for 24 hours 8 Enter the code on the ENTER VE...

Page 14: ...Chapter 2 Set up your SURFboard mAX home network SURFboard mAX User Guide Standard Revision x 1 14...

Page 15: ...re as listed below Cable Modem Only Internet access is provided via a single device with a wired connection to networked devices Typically a cable is connected to a modem Wi Fi is not available Gatewa...

Page 16: ...oard mAX unit s An Ethernet cable A power cord Note If you have the W121 your two mAX units are interchangeable for router and satellite They are assigned the roles of router or satellite upon configu...

Page 17: ...et 1 On the SETUP INFORMATION screen tap NEXT to begin getting your router online You may receive a prompt from your mobile device to confirm connecting to the SSID Confirm joining to the mAX unit s S...

Page 18: ...ernate white and blue during this process Tap NEXT 4 With a successful connection to the Internet the LED will continue to alternate white and blue but the SUCCESSFULLY CONNECTED TO THE INTERNET scree...

Page 19: ...URFboard mAX home network updated the router will be registered Registration ensures that you will always be running the latest and greatest firmware for maximum performance SURFboard mAX User Guide S...

Page 20: ...e you can plug a multi port switch not included into this port to support multiple devices 2 The mAX router will create your new SURFboard mAX home Wi Fi network and register your device under your SU...

Page 21: ...r your SURFboard mAX home Wi Fi network your devices will connect automatically 1 In your device Settings browse to the available Wi Fi networks 2 Tap your SURFboard mAX home Wi Fi network 3 Enter the...

Page 22: ...board mAX home network You can access the feature from the Side menu by tapping the Collapsed menu icon and selecting Add a New Satellite from the Side menu You can also access the feature by tapping...

Page 23: ...n the SELECT YOUR DEVICE screen select the W121 W21 device and tap NEXT Note The SURFboard mAX Express W11 is coming soon 3 Read the explanation of satellites on the ADD A NEW SATELLITE screen and tap...

Page 24: ...evice to confirm connecting to the SSID Confirm joining to the mAX unit s SURFBoard Onboarding SSID for configuration 4 Upon establishing a connection the SUCCESSFULLY CONNECTED screen displays Tap NE...

Page 25: ...interface of the app Your mAX home Wi Fi network will begin to calibrate based off the addition of your new satellite This can take up to 15 minutes to complete Note While your router is completing ca...

Page 26: ...on to test your connection speed and a switch to enable or disable your Guest network a separately secured network apart from your main network The Parental Control screen is where you create profiles...

Page 27: ...aximum of 2 satellites can be added 5 Devices Lists the number of devices online 6 Expand card Tap to expand the section for more information You can tap on the image of your mAX router or satellite t...

Page 28: ...t connected devices and connection strength 1 Currently selected connection type s Select one of the following connection type filter to limit the displayed device counts using All Every device curren...

Page 29: ...for mAX and devices page 30 Online and offline device details After you have added devices to your home Wi Fi network you can access information about your online and offline devices Tap Home at the b...

Page 30: ...next to a router satellite or connected device image name 2 Enter a name for the router satelite or device Note Names for your devices must not end in a space 3 Optional Assign a device type icon to...

Page 31: ...satellite details page tap RESTART ROUTER at the bottom of the screen 2 On the confirmation screen tap RESTART ROUTER to confirm Note If you decide to cancel the action tap the x in the top right corn...

Page 32: ...Setup and manage Guest network A Guest network is a separate secure network apart from your main network Enabling your Guest network 1 Tap Network at the bottom of the SURFboard Central mobile app 2 M...

Page 33: ...ork 5 Tap SAVE CHANGES Sharing your Guest network credentials 6 To send the login information to a guest tap SHARE CREDENTIALS and choose from email text or any other of the options to send the creden...

Page 34: ...nd network printers This protocol allows the device to interact with Internet servers and makes it available across your home Wi Fi network This is a convenient capability but to accomplish this the U...

Page 35: ...followed by the next rule until a match is found If multiple rules have similar characteristics traffic will only be forwarded to the first rule that it matches For any rule the number of internal and...

Page 36: ...eve your WAN IP information from your ISP WAN IP through Static 5 Select STATIC to manually configure these settings a Populate the fields with the values provided by your ISP b Tap SAVE CHANGES The m...

Page 37: ...home network subnet From this time forward the specified device will maintain this IP address b Tap in the Select Your Device field and choose the device from the list that you want to assign the sta...

Page 38: ...evices that are no longer on the network You might need to modify this value if you have a various devices which are only on your mAX home network for a short period of time or you want to increase th...

Page 39: ...is screen are updated in the mAX router When you are finished tap Done Speed Test The Speed Test screen provides the ability to measure the speed between the device running your SURFboard Central mobi...

Page 40: ...and the router and also for the router and the Internet When you are remote you will get results between the router and Internet only 3 While the test is in progress tap STOP TEST if you want to disco...

Page 41: ...rental Control Then you will create user profiles add devices to the profiles and finally create time schedules designed to enable and disable access to your home Wi Fi network Enable Parental Control...

Page 42: ...the vehicle you use to control Internet access for all of its associated devices whether a person or an event You will get an error if you choose a profile name that already exists in your network Pro...

Page 43: ...reen tap a user profile to which you want to add devices 2 Tap ADD DEVICE A list of network connected devices both online and offline displays If a device has been added to another profile already it...

Page 44: ...ofiles and all devices associated with the profile are affected You must create a profile before adding devices and add devices to a profile before creating the access restrictions for the profile Not...

Page 45: ...expand it b Tap the rule you wish to delete the time band for disabling Internet access c Swipe to the left and tap the red delete message Pause Internet access You can instantly enable or disable In...

Page 46: ...they will remain on the network but no longer be associated with the profile When removing an entire profile all time schedule rules and associated devices will be removed as well by the device will...

Page 47: ...has 6 buttons from which you can perform a Speed Test Add a New Satellite Get Alexa Skills get Help learn more About the versions and licensing and view your account Settings Related information Spee...

Page 48: ...test tap START TEST below the speed dial When you are home the test will report download and upload speeds between your device running the SURFboard Central mobile app and the router and also for the...

Page 49: ...information on your SURFboard mAX router Firmware Version This is the current firmware version your SURFboard mAX router is currently using App Version This is the current version of the SURFboard Cen...

Page 50: ...of fire electric shock and injury to persons including the following Read all the instructions listed here and or in the user manual before you operate this device Give attention to all safety precaut...

Page 51: ...et to accommodate the length of the power cord Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not connect the plug into an extensi...

Page 52: ...servicing other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel This device should not be used in an environment that exceed...

Page 53: ...may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly...

Page 54: ...Canada Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interf rences et Cet appareil doit accepter toute interf rence re ue y compris les interf rences...

Page 55: ...d or identified as harmful If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment you are encouraged to ask for authorization to use...

Page 56: ...S PRODUCT BY USING THE ARRIS PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A...

Page 57: ...ne else s use of the Product 10 Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Product or Software 11 Use the Product or Softwa...

Page 58: ...and warranty support services Your email address and phone number will not be shared with any third parties In general our collection protection use and disclosure of this information will be subject...

Page 59: ...m ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable o...

Page 60: ...in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR I...

Page 61: ...You will need to register for this tool using your support contract ID and email address Ask ARRIS is located at https ask arris com There you will be able to access Support Contact Information for al...

Page 62: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com...

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