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TROUBLESHOOTING
Because rice varieties may vary in their make-up, results may differ. Below are some troubleshooting tips to help you achieve the
desired consistency.
Rice is too dry/hard after cooking.
If your rice is dry or hard/chewy when the cooker switches to KEEP WARM, additional water and cooking time will
soften the rice. Depending on how dry your rice is, add ½ to 1 cup of water and stir thoroughly. Close the lid and
press WHITE RICE. When cooker switches to KEEP WARM, open the lid and stir the rice to check the consistency.
Repeat as necessary until rice is soft and moist.
Rice is too moist/soggy after cooking.
If your rice is too moist or soggy when the switches to KEEP WARM, use the serving spatula to stir the rice. This
will redistribute the bottom (moistest) part of the rice as well as release excess moisture. Close the lid and allow to
remain on KEEP WARM for 10-30 minutes as needed, opening the lid and stirring periodically to release excess
moisture.
The bottom layer of rice is browned/
caramelized.
The bottom layer of cooked rice may become slightly browned and/or caramelized during cooking. To reduce
browning, rice should be rinsed before cooking to remove any excess starch. Stirring rice once it switches to KEEP
WARM will also help to reduce browning/caramelizing.