85
FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
3. Make sure that the
Show Notifications
setting is selected.
If you said no to push notifications at installation
When you install the Arlo app for the first time, to receive alerts, you must select
Allow
when
asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this
alert, it isn’t presented again unless the device is restored to factory settings or the app is
uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notifications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device off, and then turn the device back on. After you reinstall the app, return
the system clock to the correct setting.
Arlo Smart Alarm Detection isn’t working
Alarm detection notifies you in your Arlo app when a smoke or carbon monoxide (CO)
detector’s alarm is activated. You need an Arlo Smart subscription to use this feature (see
Detect audio alarms with your Ultra camera on page 53
).
Your camera might not detect an alarm in the following situations:
• Your alarm doesn’t emit a T3 or T4 alarm pattern.
• Multiple overlapping alarms occur.
• Echoes occur in the alarm location.
• Another noise is equal to, or louder than, the alarm.
Verify that the SmartHub or base station is
online
To determine whether your SmartHub is online, check the LED on the front of the SmartHub
or Base Station with Siren:
For a SmartHub or for a Base Station with Siren VMB4500:
• If the LED is solid blue, the SmartHub or base station is connected to the Internet.
• If the LED is amber, the SmartHub or base station isn’t connected to the Internet.
For Base Station with Siren VMB4000, check the
Internet LED:
• If the Internet LED is green, the base station is connected to the Internet.
