Arlo Ultra 2 User Manual Download Page 84

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FAQs and Troubleshooting

Ultra Series 4K UHD Wire-Free Security Camera System

User Manual

Not receiving push notification alerts

You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile

device. Arlo registers your device for push notification when you log in. If you used the logout

option instead of simply exiting the app, you must log back in to the app. You receive Arlo

alerts even if your device is sleeping.

Check the rules for armed modes

Check the rules in your modes. Make sure that push notification is enabled in the Armed mode

or in a custom mode if you created one.

Open the Arlo app.

2. Tap the

Mode

button.

3. Select the SmartHub.

A list of modes displays.

4. Tap

Edit

next to Armed.

5. Tap

Edit

next to the rule.

6. Under Alert, make sure that the

Push Notification

check box is selected.

7. If you made changes, tap

Save

Check the Arlo app notification settings on an iOS device

Make sure that you allow the Arlo app to receive push notifications. The Arlo app push

notifications can be disabled on iOS and Android devices.

Tap the

Settings

icon for your iOS device.

2. Tap

Notifications > Arlo

3. Make sure that

Allow Notification

is selected.

Check the Arlo app notification settings on an Android device

Make sure that you allow the Arlo app to receive push notifications. The Arlo app push

notifications can be disabled on iOS and Android devices.

Tap the

Settings

icon for your Android device.

2. Tap

Application Manager > Arlo

Summary of Contents for Ultra 2

Page 1: ...Ultra Series 4K UHD Wire Free Security Camera System User Manual ...

Page 2: ...rformance 15 Magnetic mount 16 Install the Arlo Outdoor Mount 17 Install an Anti Theft Mount 18 Connect your camera to the Arlo solar panel sold separately 19 Your Arlo Ultra camera s field of view 19 Position your camera to detect motion in specific areas 20 Test motion detection 21 Arm your camera to detect motion 21 3 Arlo Ultra Basics 22 View your camera feeds 23 Foresight 24 Record clips from...

Page 3: ...VC 4K playback supported devices 39 Start 4K streaming 39 Auto Zoom and Tracking 41 6 Modes Rules and Alerts 43 Modes 43 Select a mode 44 Mute Notifications 44 Rules for modes 45 Change motion sensitivity 45 Automatically stop recording when motion stops 45 Control whether the spotlight turns on when motion is detected at night 46 Change audio sensitivity 46 Add a rule with a base station siren tr...

Page 4: ...oSD card 67 Safely eject an SD card 67 View videos on a microSD card 68 9 USB Storage 69 View the USB storage device status 70 View available USB device storage 70 Turn USB recording off and on 71 Turn local 4K recording off and on 71 Change the USB device overwrite setting 71 Format a USB device 72 Safely eject a USB storage device 72 View videos on a USB device 73 10 Arlo Connect 74 Use Arlo wit...

Page 5: ...ng push notification alerts 84 Arlo Smart Alarm Detection isn t working 85 Verify that the SmartHub or base station is online 85 The SmartHub or base station is offline 86 Reset the SmartHub to factory settings 88 Reset a Base Station to factory settings 88 12 Rechargeable Battery Safety 90 Safe Handling and usage guidelines for rechargeable batteries 90 ...

Page 6: ...otlight lights up the night or helps to ward off unwanted visitors Advanced noise cancelling technology also minimizes background noise for crystal clear two way conversations When your camera detects motion it uses a WiFi link to the Arlo SmartHub to stream video to your Arlo account in the cloud Get the Arlo app Download the Arlo app The Arlo app lets you create an Arlo account in the cloud and ...

Page 7: ...a s integrated spotlight 180 degree view See more with a wider angle lens that has auto image correction reducing a fisheye effect The camera has an 180 degree diagonal field of view with a matching wide range for motion detection Premium 2 way talk and noise canceling technology Listen and speak to visitors with crystal clear full 2 way audio that reduces wind and noise Auto Zoom and Tracking Aut...

Page 8: ...Base Station with Siren The Base Stations with Sirens are compatible with all Arlo wire free cameras except Arlo Go and they re also compatible with the Arlo Audio Doorbell Do more with Arlo You can add these Arlo Ultra options which are sold separately Add more Arlo Ultra Cameras Cover more areas in and around your home by adding cameras and pairing them to your SmartHub Arlo Solar Panel Connect ...

Page 9: ... Battery with housing Anti Theft Mount See Install an Anti Theft Mount on page 18 Arlo Dual Charging Station Charge your spare Arlo Ultra camera batteries See Charge batteries in the Arlo Ultra dual charging station sold separately on page 14 Upgrade your Arlo subscription For more information visit What are the available Arlo subscription plans and how much cloud recording is available ...

Page 10: ...owser If you re using a computer enter https my arlo com login in the address bar of the browser After installation you can use the Arlo app to view your camera feed customize alerts and notifications create schedules for your cameras and more Connect your SmartHub to the Internet Your Ultra Camera uses WiFi to connect to a SmartHub or Base Station with Siren The SmartHub or base station uses an E...

Page 11: ...g amber The SmartHub can t connect to the camera The camera can t be found is out of range or another connection error occurred Alternating blue and amber A firmware update or a reset is in progress Connect a Base Station with Siren Your Ultra Camera uses WiFi to connect to a SmartHub or Base Station with Siren The SmartHub or base station uses an Ethernet cable to connect to your router The Arlo ...

Page 12: ...nd amber A firmware update or a reset is in progress Base Station LEDs VMB4000 This base station has three LEDs located on the front The LEDs light as described in this table VMB4000 LEDs Color Power Solid green The base station is powered on Blinking green A firmware update is in prgress DO NOT TURN OFF THE BASE STATION OR THE CAMERAS Solid amber The base station is booting Internet Solid green T...

Page 13: ... blinks blue 2 Insert the camera into the camera housing by pushing down on both the left and right sides of the camera until it clicks into place For information about handling batteries see Safe Handling and usage guidelines for rechargeable batteries on page 90 The camera battery Your camera battery comes partially charged We recommend that you fully charge the battery before using your camera ...

Page 14: ...station 2 Plug the power adapter into an indoor electrical outlet 3 Insert one or two Arlo rechargeable batteries Replace a camera battery You can leave the camera housing in place so the camera position stays the same 1 Release the Arlo Ultra camera from the camera housing Press the button on the charging port underneath the Arlo Ultra camera The camera clicks as it disengages from the camera hou...

Page 15: ...e Slow blinking blue The camera is in the process of pairing with the SmartHub Fast blinking blue The camera paired with the SmartHub Blinking amber The camera is out of range a connection error occuring during pairing or the camera battery charge is low 15 or less Alternating blue and amber The camera failed to pair with the SmartHub or a firmware update is in process or a reset is in process Tip...

Page 16: ...a cameras see the Arlo support article https kb arlo com 000062190 How can I reduce connectivity issues when I live stream in 4K on multiple cameras Magnetic mount Your Arlo Ultra system comes with a magnetic based camera mount that lets you mount your cameras anywhere The mount has a built in groove where you can hide your cable and provide strain relief if you want to keep the camera mounted and...

Page 17: ... the Arlo Ultra camera to your preferred viewing angle Note You can replace the battery in Arlo Ultra cameras without removing the camera housing from the indoor wall mount Install the Arlo Outdoor Mount Some Arlo Ultra kits include an outdoor screw mount Screw mounts are also sold separately 1 Place the outdoor mount and secure it with screws If you re mounting the camera on drywall use the drywa...

Page 18: ...ng the included wall anchors 2 Insert your camera with its battery into the Anti Theft Mount housing 3 To attach the housing to the wall plate Align the small screw on the mount and the dot on the wall plate Turn the housing clockwise until it clicks in place Use the security key to tighten the small screw Note The security key came in the package with your Anti Theft Mount 4 Adjust your camera po...

Page 19: ...lar panel to your Arlo Ultra camera 1 Install the solar panel mount near your camera 2 Attach your solar panel to the mount 3 Connect your camera to the solar panel power cable Your Arlo Ultra camera s field of view The field of view is the area in which the camera can detect motion You can set the field of view to Full 120 degrees Wide 155 degrees or Super wide 180 degrees Each field of view sett...

Page 20: ...s part of the image If you want to monitor motion closer to the camera such as visitors to your front door mount the camera at least 6 5 feet 1 9 meters high This angle works well to avoid motion alerts for movement in the top third of the image such as vehicles driving by To monitor motion occurring farther away such as children playing on a lawn aim the camera higher to frame the area within the...

Page 21: ...Arlo Ultra camera is receiving at its current location Test motion detection You can use the motion detection test to find the right motion sensitivity setting for each camera 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Tap Device Utilities Motion Detection Test 5 Move in front of the camera During this test the camera LED blinks amber when motion is detected 6 Move the sli...

Page 22: ...ne view for CVR subscribers or change camera device settings Take a snapshot View or change the camera settings Turn the camera spotlight on and off Live camera feed This camera is armed to detect sound and motion This camera is disarmed The icons for sound and motion detection are gray Tap to turn the camera siren on and off Number of new recordings SmartHub or Base Station settings Tap to view d...

Page 23: ...u tap Play on the camera stream in the Arlo app To enable local live 4K streaming 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Tap Video Settings 5 Tap Local 4K Live Streaming to toggle live streaming on and off Pan and zoom video Pan and zoom video You can pan and zoom your video feed 1 Open the Arlo app 2 Tap Play on the camera feed On a mobile device use the pinch gesture...

Page 24: ...egin recording This icon turns red to indicate that you are recording the live feed 4 To stop recording tap Record again Note While you re using 4K local live streaming you can t record or take snapshots Take a snapshot from live video 1 Open the Arlo app 2 Tap the camera feed image 3 Tap Snapshot The snapshot is saved in your library Note While you re using 4K local live streaming you can t recor...

Page 25: ... at night the spotlight turns on automatically You can also adjust the spotlight behavior and turn it on and off manually through the Arlo app Turn the spotlight on and off from the camera feed 1 Open the Arlo app 2 Tap the camera feed 3 Tap Spotlight 4 To adjust the brightness tap and hold the icon and adjust the slider 5 To turn off the spotlight tap Spotlight For information about how to custom...

Page 26: ...p Edit at the top of the page A list icon displays 5 Tap and hold the list icon and drag each device to the correct position on the list 6 Tap Save Invert a Camera Feed You can invert the video feed image 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Tap Video Settings 5 Rotate the image If you re using an iOS device tap Rotate Image 180 If you re using an Android device tap ...

Page 27: ...one name tap Edit and enter a name If you re using a web browser click next to the zone name 10 Tap Save Change an activity zone 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Under VIDEO tap Activity Zones 5 Tap a zone to select it 6 Move the zone to the desired position in the camera feed image 7 To change the size or shape of the zone drag the 8 points on the edges of the z...

Page 28: ...your Arlo account in the cloud and stored in your library Recordings are encrypted with your user name and password You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https my arlo com login You can download recordings from the cloud and save them Use the Library You can use the library to find and view recordings based on the date 1 Open the ...

Page 29: ...you want to use 5 Tap Done Turn off the filter 1 Open the Arlo app 2 Tap Library 3 Tap Filter in the upper left corner of the page 4 Tap Reset 5 Tap Done Download recordings 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Download 5 Tap OK to confirm Make a recording a favorite 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Favorite Share recordings 1 Open the Arlo app 2 Tap L...

Page 30: ...he file Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Donate 5 Tap OK to confirm Delete recordings 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Delete 5 Tap OK to confirm ...

Page 31: ...verifcation works To log in with two step verification you must first correctly enter your email address and password After entering your email address and password you must verify your identity with a security code delivered by SMS text message or email or confirmation from an already trusted device Requiring two steps helps prevent an unwanted login even if someone has your Arlo account password...

Page 32: ...hod Note Your Arlo account email is an automatic back up option 5 Follow the instructions in the app to complete your two step verification setup Set up and two step verification from your computer Note Push notification verification cannot be enabled on my arlo com You must use the Arlo app to enable push notification verification To enable two step verification from your computer 1 Log in to my ...

Page 33: ...hone number tap Add SMS Verification and enter the phone number 5 To add a trusted device tap Add Trusted Device Remove a phone number or device from two step verification 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile Login Settings Two Step Verification 4 Tap the trashcan icon next to a phone number or trusted device Use face or fingerprint authentication You can use ...

Page 34: ...ication on your iPhone 2 Open the Arlo app 3 Tap Settings 4 In the ACCOUNT section select Profile Login Settings 5 Slide the toggle Face ID to the right on or left off Customize your profile You can enter your name add a profile photo and home address and opt in or out of Arlo news and support updates Add a profile picture 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile ...

Page 35: ...rlo password You can change your password in the Arlo app or by logging in to my arlo com 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile Login Settings 4 Enter your old password 5 Enter a new password and then confirm it 6 Tap Change Password Your new password is saved Reset a forgotten password If you forgot your Arlo password you can reset it with a verified email add...

Page 36: ...s of your Arlo account You can select which cameras friends can see and what administrative rights are available to them Friends without access rights can Play and view library content View live footage Zoom and drag video footage Control brightness Enter full screen view Friends who are granted access rights can also Play and pause video footage Record video footage Mute the speaker Access and ch...

Page 37: ...an Arlo account This friend s name is displayed with the status Pending When the friend accepts your invitation the status changes to Accepted Edit a friend s access privileges 1 Open the Arlo app 2 Tap Settings 3 Under ACCOUNT tap Grant Access A list of your friends displays with the status of their accounts 4 Tap the friend and tap Edit 5 Tap cameras to select or deselect them 6 Tap Allow Access...

Page 38: ... spotlight with dual noise cancelling microphones The Arlo Ultra system does all of this processing in parallel and in real time Efficient video encoding and battery optimization algorithms between the camera and the SmartHub allow 4K to work when your camera is running on battery power To use 4K streaming you need an Arlo Ultra camera connected to an Arlo SmartHub VMB5000 or VMB4540 or an Arlo Ba...

Page 39: ...your web browser supports HEVC visit https caniuse com feat hevc HEVC is supported on iPhone 7 7 Plus or newer iPad Pro or newer Samsung Galaxy S7 S7 Plus or newer Galaxy Note 8 or newer Google Pixel Pixel XL or newer Huawei P9 or newer Xiaomi Mi 5 or newer LG G5 or newer HTC U10 or newer Sony Xperia X or newer Moto Z or newer OnePlus 3 or newer Start 4K streaming You can view live video in 4K fro...

Page 40: ... highest resolution your camera supports such as 2K recording for Arlo Pro 3 cameras if you use a mix of different Arlo camera models Optimize multiple 4K streams You might experience connectivity issues if you re running multiple 4K live streams on your Arlo app To optimize connectivity check your network environment and adjust your Arlo Ultra camera settings as needed Check your network environm...

Page 41: ...racking To use Auto Zoom and Tracking and local live streaming you need an Ultra Camera paired with an Arlo SmartHub When your Ultra Camera detects motion cloud motion recording is triggered When Auto Zoom and Tracking is on your Ultra Camera zooms in on the object and tracks its movement while the motion is within its field of view If you re viewing a live stream recording you can zoom in to any ...

Page 42: ...4 Tap Video Settings 5 Tap Auto Zoom and Track Use Auto Zoom and Tracking when you re live streaming 1 Open the Arlo app 2 Tap the camera feed 3 Pinch and drag to zoom in to any area you would like to see enhanced 4 Let go after you have zoomed in An indicator on the live feed shows that Arlo is enhancing the image ...

Page 43: ...to respond differently at different times You can create your own modes but the Arlo app comes with these modes Armed Detection is on for this camera Disarmed Detection is off for this camera Schedule Manage detection based on a schedule Geofencing You can arm disarm or resume a schedule mode when you arrive at or leave a given location based on your mobile device location You can customize the Ar...

Page 44: ...le videos continue to be recorded This is great for a party when you don t need to be notified of friends in your backyard You can mute notifications from the Arlo app If you use Arlo Smart you can also activate Mute Notifications directly from push notifications To mute notifications 1 Open the Arlo app 2 Tap Settings Mute Notifications 3 Select the length of time to mute notifications A message ...

Page 45: ...ted the Arlo can send you push notifications email alerts or both You can also send email alerts to friends family members pet sitters or anyone who might need to respond when a camera is triggered Change motion sensitivity You can edit a rule to change the motion sensitivity level for your Arlo Ultra cameras 1 Open the Arlo app 2 Tap Mode 3 Tap the SmartHub 4 Tap Edit next to the mode 5 Tap Edit ...

Page 46: ...an also turn the spotlight on and off from the camera feed See Turn the camera spotlight on and off on page 25 To control whether the spotlight turns on when motion is detected you can change the low light settings for your camera 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the Arlo Ultra camera 4 Tap Video Settings Low Light Settings 5 Tap Spotlight to toggle the setting off and on Change...

Page 47: ...he mode 5 Under Rules select the camera 6 Select the Turn Siren ON check box 7 Tap Sound Alarm 8 Move the sliders to the desired level for Siren Duration and Siren Loudness 9 Tap Edit next to the rule 10 Tap Done Note This rule isn t active until you activate the mode to which you added the siren trigger Manage alerts Arlo can push notifications to your smartphone send you email alerts or do both ...

Page 48: ...le to arm and disarm cameras automatically Schedules recur weekly For example the schedule for Tuesday repeats every Tuesday as long as the schedule is turned on Your cameras are automatically set with this schedule Monday through Friday 8 00 a m to 5 00 p m All motion sensors are on All other times All motion sensors are off Add a schedule 1 Open the Arlo app 2 Tap Mode 3 Tap the SmartHub 4 Tap S...

Page 49: ... environments where the cell towers and WiFi routers are more dense geofencing accuracy can reach 100 200 meters Note If you live in a skyscraper geofencing might not work reliably due to GPS inaccuracies Using the Large radius setting might help In rural areas where cell towers and WiFi routers are sparse geofencing accuracy can reach several hundred meters To improve geofencing accuracy make sur...

Page 50: ...nt address 6 To change the radius setting tap Radius and select a radius size Radius size sizes are Small Medium and Large approximately 150 meters 250 meters and 500 meters respectively 7 Tap Device Location and enter a name for your location 8 Tap Away Mode and select a mode Your camera uses the Away mode when your mobile device is outside the radius of your camera s location Most people select ...

Page 51: ...day For example if you use a smartphone and a tablet and you take your phone when you leave set your phone as an Enabled Device in your Geofencing settings Don t set your tablet as an enabled device because Away mode won t be triggered when you go out and leave your tablet home The Geofencing mode only changes from Home to Away when all enabled mobile devices are outside the Device Location in you...

Page 52: ... again The check mark disappears when geofencing is disabled For more information see Set up geofencing on page 49 Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names such as Vacation You can create one rule for each mode You can create multiple rules within the same mode so that each camera performs different actions and sends di...

Page 53: ...me setting 12 Select the notifications for Arlo to send when motion or audio is detected and then tap Next 13 Review your settings and tap Save Detect audio alarms with your Ultra camera To use Alarm Detection you need an Arlo Smart subscription For information about Arlo Smart visit What are the available Arlo subscription plans and how much cloud recording is available Arlo Smart Alarm Detection...

Page 54: ...moke and carbon monoxide detectors can emit a continuous T3 or T4 pattern for 30 seconds during the test If you re not sure if the test button on your alarm can do this check the instructions that came with your alarm or search online for product information The alarm location doesn t generate echoes and doesn t have sounds that are louder than the alarm There won t be motion in your camera s fiel...

Page 55: ...t your camera is within range of your alarm and your alarm is compatible with the Alarm Detection feature Note Arlo cameras use battery power every time they record so it s important that you re aware when you have audio alert options turned on You can purchase spare batteries and the Arlo Dual Battery Charging station sold separately if desired Arlo recorded a video but didn t notify you If you d...

Page 56: ... 7 After a successful test aim the camera toward the area of highest interest so that you can view the relevant videos when you get a notification Turn off audio detection Audio detection must be turned on if you re using audio alerts so that your camera wakes up when there is a sound To turn off audio detection you must first turn off Audio Alerts 1 Open the Arlo app 2 Tap Settings Smart Notifica...

Page 57: ...es 4K UHD Wire Free Security Camera System User Manual To turn off push notifications 1 Open the Arlo app 2 Tap Mode 3 Tap the SmartHub 4 Tap Edit next to the mode 5 Tap Edit next to the rule 6 Tap Push Notifications to turn it off and on ...

Page 58: ...ettings You can view or change the settings for each camera using either of these methods Tap Settings My Devices and select the camera Tap the Menu icon or the Device Settings icon below the camera feed Change the camera name 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Edit next to the camera name 5 Enter a new name that reminds you of the camera s location such as Garage...

Page 59: ...n the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Camera LED 5 Tap Battery Fully Charged Indicator to turn the LED off and on If you re using a mobile device your settings are saved 6 If you re using a computer click Save Change the video quality and battery usage You can set the video resolution as Best Video Optimized or Best Battery Life Using the Best Battery Life setting reduces...

Page 60: ...rd in low light conditions We recommend that you turn off night vision if the camera is facing reflective surfaces such as windows 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Video Settings Low Light Settings 5 Tap Night Vision If you re using an Android device tap the slider Turn Auto HDR on and off 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Vide...

Page 61: ...ion at night The spotlight improves video quality and allows your camera to record color video at night You can turn the spotlight on and off and you can adjust the spotlight behavior and brightness Turn the spotlight on and off You can turn the spotlight on and off at any time from the camera feed by tapping Spotlight See Turn the spotlight on and off from the camera feed on page 25 You can also ...

Page 62: ... station is Auto but you can change the flicker adjustment 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the SmartHub or base station 4 Tap Flicker Adjustment 5 Tap a setting Restart your SmartHub or base station 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the SmartHub or base station 4 Scroll down and tap Restart Turn the base station siren on and off By default the base station sir...

Page 63: ...iren ON 3 Tap Yes to confirm that you want to turn on the siren Base station siren button The Base Station with Siren model VMB4000 has a button located on the top WARNING The loudest siren setting which is the default for the siren is more than 100 decibels Do not test the siren while people or pets are close to the base station Prolonged exposure to the siren might cause hearing damage Pressing ...

Page 64: ...ur Arlo Settings Ultra Series 4K UHD Wire Free Security Camera System User Manual Remove a device from your account 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Scroll down and tap Remove Device ...

Page 65: ...hen the SD card is low on storage space or is full MicroSD card format Your SmartHub accepts SDHC or SDXC microSD cards We recommend using microSD cards with a minimum of 16 GB capacity Speed Class 10 UHS V10 Your Arlo SmartHub supports up to Class 10 UHS 3 V90 If your microSD card isn t formatted or is formatted with an incompatible file system you can use your Arlo app to format the microSD card...

Page 66: ...lable SD card storage The Arlo app notifies you if the SD card is getting full but you can also view the available storage 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge Storage Settings The Available Storage field displays the amount of storage available on the SD card Turn SD card recording off and on 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge 3 Select the SmartHub 4 Tap Stor...

Page 67: ...Arlo recordings You can change the setting so that no Arlo recordings are automatically erased 1 Open the Arlo app 2 Tap Base Station Bridge Storage Settings 3 Tap Overwrite Automatically The overwrite setting toggles off and on Format a microSD card Your SmartHub accepts micro SD cards SDHC or SDXC only file format FAT32 The Arlo app displays a message to let you know if you need to format the SD...

Page 68: ...rt of your computer or a memory card reader with a USB or micro USB connector If you purchase an SD card reader make sure that you choose one that can read microSD cards 1 Safely eject the microSD card For more information see Safely eject an SD card on page 67 2 Insert the microSD card into the slot in your card reader 3 Wait for the microSD card to appear in the list of available drives on your ...

Page 69: ...n t connected to the Internet recordings continue to be saved on your USB storage device If you re using an active live stream connection between an Ultra camera and a SmartHub you can record to a USB storage device in 1080p For 4K Local Live Stream from an Ultra camera the SmartHub automatically records to a USB storage device if one is connected Your Arlo app notifies you when the connected USB ...

Page 70: ...SmartHub Base Station Bridge 3 Check the color of the USB icon Gray No USB device is connected Black A USB device is connected to the SmartHub Amber The SmartHub is recording onto the USB device 4 To view more information about the USB device status under LOCAL STORAGE tap Storage Settings The USB status displays GOOD or indicates if the USB device needs to be formatted or is full The Arlo app als...

Page 71: ... in SmartHub and Base Station models VMB5000 VMB4540 and VMB4000 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge 3 Select the SmartHub 4 Tap Storage Settings Best Local Recording Local 4K recording toggles off and on Change the USB device overwrite setting By default if the USB storage device fills up the oldest Arlo recording is erased to make room for new recordings Files on the USB devic...

Page 72: ...mat USB Device button 4 Wait for USB Device Status to change from Formatting to Ready Safely eject a USB storage device It s important to safely remove the USB device from your SmartHub If you remove a USB device while information is being recorded on it the USB device might become permanently unusable or the files on the USB device might be corrupted 1 Open the Arlo app 2 Tap SmartHub Base Statio...

Page 73: ...that you ejected to a Windows based computer or a Mac computer 3 Wait for the USB storage device to appear in the list of available drives on your computer and then open the drive folder to view the files on your USB storage device 4 Open the Arlo folder Recorded videos are saved in this folder in MP4 format Video files are named according to this system camera serial number_video number_date_vide...

Page 74: ...s Echo Show Echo Spot Echo Dot Echo Echo Plus Fire tablets 7th generation or newer Fire TV all generations Fire TV stick second generation only Fire TV Edition smart TVs Enable the Arlo Skill Make sure that your Ultra Camera is powered on and connected to the cloud Enable the Arlo skill in one of these ways Ask Amazon Alexa Alexa enable Arlo skill to receive instructions in your Alexa app to link ...

Page 75: ...of these methods In the Smart Home section of the Alexa app turn on Announcements for your Arlo camera Create an Alexa Routine from the Alexa app main menu Add Arlo devices to the Apple Home app For the best experience add your Arlo devices to your Arlo account before you add them to the Apple Home app When you add your SmartHub model VMB5000 to the Apple Home app all Arlo devices that are paired ...

Page 76: ... sticker to the Home app If your SmartHub does not have a sticker with a HomeKit setup code use this method Note This method doesn t work if your SmartHub has a HomeKit setup code To add the SmartHub 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the SmartHub 4 Tap HomeKit 5 Select a Home or tap Add New Home 6 Select a Room or tap Add a New Room 7 Tap Continue to add cameras or other devices ...

Page 77: ...ssistant app to the home page 3 Tap the icon 4 Tap Set up Device Have something already set up 5 Select the Arlo icon from the list of device options You can search for Arlo or scroll down to find Arlo on the list of devices 6 Sign in with your Arlo account Your camera is added to Google Assistant 7 To test your camera say Hey Google show name of room where camera is placed on name of Google devic...

Page 78: ...y mounts It isn t backward compatible with previous Arlo batteries or previous Arlo charging cables Can I use Arlo Ultra indoors and outdoors Yes Arlo Ultra is outdoor weather resistant It is wire free and doesn t require continuous power With an additional outdoor charging cable you can use Arlo Ultra outdoors Note When you eject and expose the inside compartment of the camera it s no longer weat...

Page 79: ... battery comes partially charged We recommend that you fully charge the battery before using your camera You have two options for charging your battery Use the power adapter cable to plug the camera into an electrical outlet Alternatively you can use the Arlo Dual Charging Station sold separately which can recharge two batteries simultaneously If you purchase the charging station and a spare batte...

Page 80: ...ation that Arlo sent to your trusted device This is to confirm that it is you or an approved user who wants to log in For more information see Two step verification on page 50 If you can t access your trusted device to complete the login you tap Try Another Verification Method This allows you to send an SMS text message or email with a verification code to one of your approved phone numbers or ema...

Page 81: ...nds and badges To enable push notifications on Android open the Settings app then tap Apps notifications Notifications Select the Arlo app if you don t see the Arlo app scroll down and tap See all then tap Advanced Enable all notifications and notification settings Check your SMS settings If you didn t receive an SMS text message with a verification code check your phone number and make sure that ...

Page 82: ...es Troubleshoot Arlo Geofencing Each Arlo user has a unique setup environment These are the most common geofencing issues Your mobile device isn t sharing its location information with Arlo See Prepare your mobile device for geofencing on page 49 Away mode isn t triggered when you leave because an extra mobile device that s enabled for geofencing is still in the Device Location See Geofencing with...

Page 83: ...s with multiple WiFi networks WiFi devices or frequencies can cause signal interference with your Arlo system Minimize the number of networks WiFi devices and transmitted frequencies in the area where you place your SmartHub and cameras Also place your camera at least 1 to 3 feet 30 to 100 centimeters from the SmartHub and allow at least 6 feet 2 meters between cameras to prevent WiFi signals betw...

Page 84: ...p 2 Tap the Mode button 3 Select the SmartHub A list of modes displays 4 Tap Edit next to Armed 5 Tap Edit next to the rule 6 Under Alert make sure that the Push Notification check box is selected 7 If you made changes tap Save Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications The Arlo app push notifications can be disable...

Page 85: ...e app return the system clock to the correct setting Arlo Smart Alarm Detection isn t working Alarm detection notifies you in your Arlo app when a smoke or carbon monoxide CO detector s alarm is activated You need an Arlo Smart subscription to use this feature see Detect audio alarms with your Ultra camera on page 53 Your camera might not detect an alarm in the following situations Your alarm does...

Page 86: ...is offline If you re not sure whether the SmartHub is offline see Verify that the SmartHub or base station is online on page 85 1 Check the cable connections The Ethernet cable is securely connected to the back of your SmartHub or base station and to your router You are using the Ethernet cable that came with your Arlo system The power adapter is securely connected your SmartHub or base station an...

Page 87: ... the client list For more information see your router documentation b If you were previously able to connect your SmartHub to the Internet but now can t connect check the router s security settings and firmware to make sure that no changes were made since the last time it successfully connected You might want to temporarily lower the security settings on the router or temporarily place the SmartHu...

Page 88: ...reset completes the LEDs on the front of the SmartHub blink amber When the LEDs stop blinking amber your SmartHub reboots The SmartHub is removed from your Arlo account 2 To add the SmartHub and set it up wait for the LED on the front to light solid blue and then open the Arlo app 3 Tap New to Arlo 4 Follow the setup instructions If your Arlo cameras were paired to the SmartHub you might need to p...

Page 89: ...e Base Station VMB4000 has three LEDs on the front The LEDs blink amber The base station reboots 2 Wait for the base station to finish rebooting before you unplug it turn it off or use the Arlo app to set it up 3 To add the Base Station with Siren to your Arlo account and set it up open the Arlo app and tap New to Arlo 4 Follow the setup instructions If your Arlo cameras were synched or paired to ...

Page 90: ... DO NOT disassemble crush puncture short external contacts or dispose of in fire or water DO NOT expose the device to fire or temperatures greater than 60 C 140 F Do not place the device next to areas which may become hot Examples include but are not limited to on or near a space heater cooking surface cooking appliance iron radiator or fireplace DO NOT get the battery or device wet Even though th...

Page 91: ...opping it especially on a hard surface might cause damage to the battery or the Arlo device If you suspect damage to the battery or the Arlo device replace it ALWAYS follow the directions in the Quick Start Guide and or written in the Arlo Product User Manual ALWAYS follow local waste recycling laws guidelines to dispose of used Arlo batteries ...

Page 92: ... or iPadOS is recommended Google Play and the Google Play logo are trademarks of Google LLC Any other trademarks are for reference purposes Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation ...

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Arlo Ultra 2, User Manual

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Summary of Contents for Ultra 2

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