Arlo Audio Doorbell, User Manual

Page: 59 / 60

59 Troubleshooting
Video Doorbell
User Manual
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common
geofencing issues:
• Your mobile device isn’t sharing its location information with Arlo. See Prepare
your mobile device for geofencing on page 44.
• Away mode isn’t triggered when you leave because an extra mobile device
that’s enabled for geofencing is still in the Device Location. See Geofencing with
multiple mobile devices on page 45.
• Geofencing stopped working because the location sharing settings for a mobile
device changed. See Prepare your mobile device for geofencing on page 44.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as
Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable
any apps that suppress the Arlo app.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only
change Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See
Grant access to friends on page
32.
• Set your device as an Enabled Device in Geofencing settings. See Enable or
disable geofencing for friends’ mobile devices on page 46.
Still experiencing issues with geofencing? Contact Arlo Customer Support.