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Troubleshooting
Video Doorbell
User Manual
3. The Power Kit is correctly wired to your doorbell chime.
4. Your Video Doorbell is wired correctly.
5. The voltage of your doorbell transformer is between 16-24V AC.
If you have checked all these troubleshooting options, and the doorbell LED is still
off, consult an electrician to confirm whether your home is compatible with the
Arlo Video Doorbell.
Power interruption notification
The push notification
Power interruption at [TIME]
means your doorbell is not currently
receiving any voltage or its wires have been disconnected, but your home’s WiFi and
Internet connection are still working.
If you have an Arlo Smart subscription, you can tap the notification to activate an
alarm, call a friend, or call e911.
When the power returns to your doorbell, wait about 10 minutes for the doorbell to
come back online. If your Video Doorbell remains in this state longer than 20 minutes
after power is restored, try restarting your doorbell from within the Arlo app.
Remove the Video Doorbell from its mount
After you install the Video Doorbell, you can remove it from the mount so that you can
access the doorbell’s rear panel.
Use a paperclip or the release pin that came with your Video Doorbell.
1. Press the release pin into the pin hole
in the mount.
The doorbell releases with a click
sound.
2. Remove the doorbell from the mount.
Release pin
