Chapter 10 Troubleshooting
Error message
What it means
What to do
E01
(strip issue)
The insertion portion
(electrode) of the test strip
is dirty.
A used test strip is inserted
into the meter.
A different type of test strip
is inserted into the meter.
The test strip is wet or
contaminated by water.
Repeat the test with a new
test strip.
E04
(empty battery)
The batteries are almost dead.
Test results and changes
made in the setup mode are
not stored in the memory.
Change the batteries.
See paragraph 9.3.
E06
(environment
conditions
issue)
The operating environment is
not right for testing.
Leave the meter and test
strips somewhere where the
temperature is 8 to 40 °C
(46 to 104 °F) and humidity
is 20 to 80% RH for at least
30 minutes.
Remove the test strip and
insert it back into the slot.
Test your blood only
after the error and the
thermometer symbol
disappear.
If the error still appears on
the screen, contact your
distributor.
E07
(temperature
issue)
There was a sharp change in
the surrounding temperature.
E11, E21, E22
(meter issue)
There is a problem with the
inside of the meter.
Contact your distributor.
E13
# $
issue)
The test strip touched blood
again after the test started.
The test strip inside the
meter moved during testing.
The blood was not correctly
drawn into the test strip.
amount of blood to perform
the test.
The test strip is wet or
contaminated by water.
Repeat the test with a new
test strip.
E14
(sample issue)
The insertion portion
(electrode) of the test strip
is dirty.
Repeat the test with a new
test strip.
Hematocrit range is
&&
Sample type is
&&
Repeat the test using
a suitable sample (see
paragraph 11.1).
E23
(temperature
%$
issue)
The meter could not detect
the surrounding temperature
correctly.
See “What to do” for E06/E07.
Symbol
What it means
What to do
The batteries are getting
low (approx. 100 tests
can be performed).
Change the batteries (if the symbol
is displayed permanently). See
paragraph 9.3.
The surrounding
temperature is too low or
too high.
The meter has not
adjusted to the
surrounding temperature.
Leave the meter and test strips
somewhere where the temperature is 8
to 40 °C (46 to 104 °F) and humidity is
20 to 80% RH for at least 30 minutes.
Remove the test strip and insert it back
into the slot. Test your blood only after
the thermometer symbol disappears.
NOTE
Your meter can test your blood even
when the thermometer symbol is
displayed, but this may produce
inaccurate test results. These results
are stored along with the thermometer
symbol and cannot be part of your
result averages.
Chapter 11 Technical information
&$
Product
GLUCOCARD
TM
Model
SM
Test item
Blood glucose level
Sample
Fresh capillary whole blood
Sample size
*_#
Assay method
;&
dehydrogenase (FAD-GDH) based method. Mediator:
hexaammineruthenium(III) chloride, 1-Methoxy PMS.
Calibration
The results are equivalent to plasma glucose
concentration (capillary plasma referenced)
Test strips
GLUCOCARD
TM
SM TEST STRIPS
Test strip coding
Auto Coding
Unit of measurement
mg/dL
Test range
10 to 600 mg/dL
Hematocrit range
20 to 70% (hematocrit compensated)
Test time
5 seconds
Temperature
compensation
Automatic compensation using built-in thermo sensor
Battery
1.5 V alkaline LR03/AAA battery × 2 (the meter is
shipped with the batteries loaded)
Battery life
Approximately 1,000 tests or approximately 12 months
(counting 3 tests/day), with Bluetooth transmission after
each test. The actual number of tests may be lower
depending on conditions of use, environment conditions
and individual variability.
Power consumption
0.1 W (Max.)
Memory capacity
500 test results
Data transmission
Yes (USB and Bluetooth 4.0)
Auto power off
2 minutes after last user operation (5 minutes when
waiting for blood application)
Operating
environment
Temperature: 8-40 °C (46-104 °F)
Humidity: 20-80% RH (no condensation)
Test Strip storage
conditions
Temperature: 1-30 °C (34-86 °F)
Humidity: 20-80% RH
Meter storage
conditions
Temperature: 0-50 °C (32-122 °F)
Humidity: 20-80% RH
Expected Meter life
3 years
Dimensions
L94.0 x W57.0 x 18.5 mm (L3.7 x W2.2 x 0.7 inches)
Weight
Approx. 70 g (2.47 ounces)
11.2 Product safety information
The meter complies with applicable electromagnetic emission requirements
(EMC). However, do not perform a glucose measurement with this meter
near mobile devices or electrical or electronical equipment that are sources of
electromagnetic radiation, as these may interfere with the proper operation of
the meter.
Electromagnetic interference (EMI)
This meter complies with CISPR 11:2003, Class B (Radiated Only). It emits low
levels of energy that are not likely to interfere with nearby electronic equipment.
&$
This meter clears immunity requirements for Level 3 electrostatic discharge
set forth in IEC 61000-4-2. This meter clears immunity requirements for radio
frequency interference in the 80 MHz to 2.5 GHz range (3 V/m) set forth in IEC
61000-4-3.
11.3 Disposing of your meter
{
When no longer needed, remove the batteries and dispose of the meter
according to your local regulations on biohazardous waste. This meter is not
subject to requirements of European Directive 2002/96/EC (Directive on Waste
Electrical and Electronic Equipment (WEEE)).
