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Before requesting service for the ARS-0202 Duo
+
Series Dante
TM
Audio Adapter
,check the following for a possible cause of the problem you are experiencing.
Some simple checkups or a minor adjustment on the adapter may eliminate the
problem and restore to normal operation.
No power
• Insert the power plug properly into the power outlet.
• Check if there is power at the AC outlet by plugging another device for a test.
• Check if your router is with PoE support.
No signal on the unit
• Check if all the cables are connected correctly. Physically disconnect and reconnect
the device.
• Check if your audio system is turned on.
• For software audio source, restart the audio application and play some audio in
the audio application.
No Audio on the destination device
• Check and make sure that the device is actually routed to a destination audio
device.
• Check and make sure that the destination is succesfully connected to Arista adapter (as
its audio input).
• Check and make sure that the destination is capable of receiving and/or playing
audio.
• Check and make sure that the volume level is not adjusted to low, turn up the
volume.
The audio signal is distorted
• Check if the connectors are in good condition.
• Disable any other Wi-Fi network connections.
•
Check if any network switches in the system are coping with their traffic.
• Faulty LAN cable, replace with a good one.
No network connection
• Check if all the connection cable on the LAN ports are connected properly.
• Check if the Router connected to LAN port work in normal.
2. Troubleshooting
