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5. RMA Transportation Policy
Transportation Charges
• All customers are responsible for all freight charges involved in shipping the defective
products back to Arista Corporation. Arista Corporation will cover the cost of returning
products that are under warranty via UPS Ground to customers in the United States after
repairs or replacement.
• International customers are responsible for all transportation, insurance, duties and other
similar charges for all returned products shipped outside of the United States and must
ensure that the product is appropriately packaged. Shipping damages resulting from
improper packaging will be the customer’s responsibility. there is no response
• Arista is not responsible for products lost during shipment. All products being returned for
Limited Warranty repair or replacement must be sent freight prepaid.
Transportation Damages
•
In cases of transportation damage, the customer is responsible for filing any and all claims
with the shipping carrier.
• To avoid any potential risk that an RMA product is lost or damaged while in transit to Arista,
it is recommended that the customer insures and declares the full value of the RMA product.
The customer is 100% responsible for the RMA product while in transit to Arista.
• We urge customers to pack the RMA product carefully to avoid transit damage.
Refused Shipment Restocking Fees
• If a customer refuses a shipment, credit will be issued after the refused product is received
and verified by Arista. The shipping charge plus 15% restocking fees will be billed to the
customer.
6. RMA Shipping Instruction
Product Non-Acceptance
• Products will not be accepted by Arista Corporation if not accompanied by a valid RMA
number, which must be clearly marked on the outside of the package.
• Any products refused by Arista will incur the fees and/or charges applied by the shipping
carrier, and shall be the sole liability of the original shipper.
Sample RMA Shipping Label
ARISTA CORPORATION
Attention: RMA Department
40675 Encyclopedia Circle
Fremont, CA 94538
RMA: # _______________
Package Identification
• Each box must reference the following information: Customer/Contact Name · Return
Address · Phone Number · RMA Number (issued by an authorized ARISTA source).
•
The RMA number must be written on the outside of the shipping container for identification
purposes.
•
Shipments not properly identified will be refused.
• To avoid any discrepancy of items received, please do not return accessories (manuals,
driver CDs, OS CDs, cables, etc.) with the RMA unit in need of repair.
• If available, use the original box/packaging to ship back RMA units to avoid transit damage.
