16
Error code
Malfunction description
Resolution / Suggested action
0001
Communication problem with battery. Battery
status data may be displayed incorrectly.
Check that wiring and battery contacts are
correctly connected and undamaged.
0101
Communication problem between Motor (Drive
Unit) and Display.
Check that wiring is correctly connected and
undamaged.
0104
Speed sensor not detected.
Check that the speed sensor is installed and
connected correctly.
Check that the magnet and the speed sensor are
correctly aligned (speed sensor magnet positioned
on the rear wheel spoke in front of the letter ‘O’ in
the ‘OLIeds’ on the sensor; Fig.A).
0105
Non-compliant torque sensor signal.
The torque sensor signal has a fault.
Operation at reduced power.
Contact authorised technical support service.
0106
Non-compliant torque sensor offset.
The torque sensor signal has a fault.
Contact authorised technical support service.
0801
Motor rotation sensor fault.
Contact authorised technical support service.
0802
Pedal rotation sensor fault.
Contact authorised technical support service.
0804
The temperature sensor inside the drive unit
control system (control unit) has detected
temporary excessive drive temperature caused by
specific operating conditions.
DO NOT SWITCH THE PRODUCT OFF and wait
for a few minutes for the internal temperature to
drop below preset levels and, as the fault signal
disappears, allow the system to resume correct
operation.
IMPORTANT: Switching off the product while
the error code is displayed may lead to function
lockouts which can only be restored at an
authorised service centre.
Contact authorised technical support in the event
of frequent error code notifications.
0805
Excessive motor temperature.
Switch off the product temporarily to allow its
components to cool.
Contact authorised technical support in the event
of frequent error code notifications.
0806
Non-compliant electrical system peripheral bus
voltage.
Contact authorised technical support service.
0808
Motor locked.
The motor failed to start due to mechanical lock or
a problem with the internal wiring of the drive unit.
Contact authorised technical support service.
0809
Battery voltage exceeds maximum permitted.
Replace battery.
0810
Non-compliant current sensor
Contact authorised technical support service.
0811
Excessive current detected.
Contact authorised technical support service.
1101
Communication problem between Motor (Drive
Unit) and Display.
Check that wiring is correctly connected and
undamaged.
1102
Display button(s) in pressed and/or locked state.
Manually intervene on the display buttons to allow
removal of pressure and/or lock status.
