5
User Manual
Arduino Materia 101
TECHNICAL
sUPPORT
If you have any problems in using our printers, the
procedure to be followed is as follows:
—
Check the manual and guides available on the web site;
—
Contact the dealer from which you purchased the machine;
—
Contact technical support by filling out the
form beside remember to fill in all fields.
Our technicians will get in touch with you within 3 working days.
In case your printer should re-enter in the factory to be repaired,
our technical support will give as sign a file number to return
and we will provide all the additional information required.
Attention: the package should be the original
one, penalty forfeiture of the guarantee.
Upon receiving your printer, our technicians will assess whether the
problem stems from a failure, in this case the repair under warranty
will be carried out for free, or by improper use of the printer or by
an improper use of material not approved by Arduino: in the latter
case we will provide you with a quote to request your consent to
repair. For out-of-warranty printers may be required a quote for
the inspection. Troubleshooting is a very important task for us and
we think is necessary to share experiences, problems and solutions.
Because of that please give priority to the use of the forum that
will also allow others to take advantage of our and your efforts.
If you are interested in customized assistance
programs please contact
