53
•
Windows
®
XP may recognize the AV300 disk drive but yet not assign a drive letter. Right
click on MY Computer and select Management. Then select Disk management. Within this
window you may see the hard drive and be able to assign a drive letter to it using the
command Change drive letter and path.
Problem:
What do I do if I try to disconnect via the green arrow but keep getting “The device
‘Generic Volume’ cannot be stopped now. Try stopping the device again later.”
Answer:
Shut off any program that might be accessing data on the AV300, including Windows
®
Explorer. If this does not work, shut down all programs, wait 20 seconds, then try the green arrow
again. If this does not work, you should shut down the computer and disconnect the USB cable
once the computer is off.
14.2
Charging and Power issues
You do not need to fully discharge the batteries before recharging them. Empty batteries will take
4 hours to charge without usage. More if you use the unit while charging it.
Problem:
A full battery charge does not last as long as the specifications suggest.
Answer:
The specifications are under the condition that the screen backlight goes off after 30
seconds (For MP3 music) and the user does not access the machine, it just sits and plays. If you
get significantly less time from a full charge, call our technical support hot-line.
14.3
AV300 locks up (freezes operation) or Stops
Problem:
The AV300 locks-up.
Solution:
This could be caused by electrostatic phenomena. That is, static electricity has
temporarily knocked out the AV300. Hold down on the STOP/OFF
"
button for 10 seconds and
the AV300 will shut off. Restart it normally now.
14.4
The Computer locks-up (freezes operation) or Stops
Problem:
The computer locks-up.
Answer:
Most likely because you did not use the green ‘safely remove hardware’ icon in the
system tray in order to remove the AV300 from your computer.
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14.5
File issues, corrupted data, formatting, and partitioning
Problem:
On the AV300, I find new file names and folder names that I never created or they have
strange gibberish names.
Answer:
Most likely, the AV300’s file allocation table (FAT) has been corrupted. This could have
been due to using your AV300 connected to your computer without it being powered by the
external AC adapter/charger. To fix a corrupted FAT problem, you should use the Error Checking
utility or the Check Disk utility explained at the end of this section. Attention: Windows and
Macintosh often write extra files to the hard drive such as
finder.def
or
System volume info
.
These are normal and will not harm the AV300.
Problem:
I have been using my AV300 to transfer files back and forth between different
computers. Will defragmenting the AV300 hard drive do any harm to it?
Answer:
Defragmenting the AV300 hard drive may be useful after having transferred many files
to and from the AV300. It is never harmful to use the defragmenter on the AV300. Make sure no
other program is running while using the Windows
®
defragmenter utility. Make sure you power
the AV300 with the external power adapter during this procedure.
Problem:
I have copied files to my AV300 via USB from my computer, but now I cannot see
these files on the device.
Answer:
You have probably transferred a file which the AV300 cannot play, for example a PDF,
MOV, or DOC file. Go to the
System
Settings under
Setup
on the main screen and you will find a
parameter called
Show all files
. If you set it to on, the AV300 will show all files, even if it cannot
play the file (you must browse via the browser mode from the main menu screen). The browser
will show a ? icon indicating that it is not one of the standard file types that it can play.
Problem:
I want to reformat the hard drive.
Answer:
You can do this, but it will erase ALL of the data on your AV300. Sometimes this may
be necessary if your FAT (File Allocation Table) becomes so corrupted that nothing seems to fix
your file problems. First, as explained above, you should run ScanDisk, the Defragmenter, or the
DOS chkdsk (Check Disk) program to try to fix your problem. Remember that you should create
root level directories
Photo
,
Music
, and
Video
in order for the corresponding icons to drop you
into those directories.
