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Aquacal Heatwave Superquiet TropiCal Installation Manual Download Page 37

Page - 34

3.2 Issues and Resolutions

WARNING

Failure to heed the following may result in injury or death.

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Repairs must not be attempted by untrained or unqualified individuals.

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The heat pump contains refrigerant under pressure. Repairs to the refrigerant circuit must not be attempted by
untrained or unqualified individuals. Service must be performed only by qualified HVAC technicians. Recover
refrigerant before opening the system.

NOTICE

Failure to heed the following may result in damage to equipment.

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Service by unauthorized personnel will void the factory warranty.

Please perform the following troubleshooting.

For further assistance, please

see "Contacting AquaCal AutoPilot, Inc." on page 1.

Display Panel Not Responding

1. If the heat pump is controlled be an external controller, confirm the external controller settings.

2. If the issue is still occurring, disconnect external controller from the heat pump. Then check operation at heat

pump.

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If display panel responds, the problem lies with the external controller or its installation. Contact the
manufacturer of the external control device.

Heat Pump Not Running

1. Confirm equipment is receiving power. Is the heat pump display illuminated?

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If not, confirm the main breaker (located at the power supply panel) and the disconnect switch (located near
the heat pump) are both turned on.

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If the display still does not illuminate, it is recommended that the heat pump installer or electrician confirms
heat pump is receiving power.

2. Confirm correct mode is selected.

3. Confirm thermostat is set correctly.

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When heating the water is desired, the thermostat should be set above the current water temperature.

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When cooling the water is desired, the thermostat should be set below the current water temperature.

4. If an error code is displayed, diagnose and correct the cause of the code. See "Fault Codes" on page 31.

5. If the heat pump is using an external controller, the heat pump may not be set correctly to accept the controller’s

signal.

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See "Connecting an External Controller" on page 18.

Heat Pump's Tripping Breaker

1. Have an electrician confirm breakers are in good condition and properly sized for the heat pump.

2. Multiple heat pumps installed at the same site may benefit from special automatic sequencing controllers to avoid

excessive power drops at start-up.

3. If a fault occurs immediately when the compressor starts, a qualified technician should evaluate the system.

Summary of Contents for Heatwave Superquiet TropiCal

Page 1: ...rtant Read this document before operating installing this product For additional product manuals and operation installation procedures please visit www AquaCal com AquaCal Installation Manual LTP0098 REV 2e ...

Page 2: ......

Page 3: ...l 12 1 4 a Electrical Requirements 12 1 4 b Incoming Power Access Holes 15 1 4 c Access Panels 16 1 4 d Verifying Transformer Setting 16 1 4 e Three Phase Adjustment 17 1 4 f Connecting an External Controller 18 1 4 g Programming for an External Controller 19 1 5 Service Level Programming 21 1 5 a Service Level Factory Defaults 22 1 5 b Enter Service Level Programming 23 1 6 Cleaning Equipment Aft...

Page 4: ...formed by an authorized service center l Warranties may be voided if the equipment has been improperly installed maintained or serviced l If service is deemed necessary please see Contacting AquaCal AutoPilot Inc on page 1 SAFETY SIGNALS Throughout this document safety signals have been placed where particular attention is required DANGER Failure to heed the following will result in injury or deat...

Page 5: ...n persons having an adverse medical history or pregnant women should consult a physician before using a hot tub or spa Children and the elderly should be supervised by a responsible adult l Prolonged immersion in water colder than normal body temperature may cause a condition known as Hypothermia The symptoms of Hypothermia include shivering although as hypothermia worsens shivering stops clumsine...

Page 6: ...rainfall Do not allow a roof slope to direct rainwater onto the heat pump Have a gutter installed on the roof edge to direct this water away from the heat pump Or install the heat pump in another location Planning for Condensation The heat pump can produce a large amount of condensation The amount of water depends on air temperature and humidity l Install the heat pump with enough height to allow ...

Page 7: ...ance and efficiency and hinder maintenance access Overhead Clearance Top View 1 3 Plumbing 1 3 a Plumbing Requirements NOTICE Failure to heed the following may result in damage to equipment l Do not use glue on the threaded portion of the equipment s unions A glued in place union will prevent the equipment from being properly winterized l The heat pump must receive water flow within the specified ...

Page 8: ...n l If the installation does not closely follow any of the supplied plumbing diagrams AquaCal Technical Support is available for installation advice and guidance l Confirm water provided to heat pump is clean and filtered Heat Pump with water flows equal or less than maximum listed flow rate See Water Flow Rates on page 9 Heat Pump with water flows greater than maximum listed flow rate See Water F...

Page 9: ...Page 6 Heat Pump with Spillover Spa One filter Pump Heat Pump with Spillover Spa Two filter Pumps Heat Pump with Solar Panels in Plumbing Circuit ...

Page 10: ...tions to site plumbing are made via PVC solvent cement to the female slip socket of the plumbing unions l Plumbing unions are available from AquaCal NOTICE Failure to heed the following may result in damage to equipment l Do not use glue on the threaded portion of the equipment s unions A glued in place union will prevent the equipment from being properly winterized ...

Page 11: ...ine Feeders Place in line chlorinators downstream from the heat pump and as low in elevation as possible l If an erosion type feeder is used it is recommended that a Hartford Loop be installed to protect internal heat pump components l A Hartford Loop is not necessary with a Salt Chlorine Generator Heat Pump with Hartford Loop ...

Page 12: ...m ThermoLink 30 GPM 70 GPM T135 Titanium ThermoLink 30 GPM 70 GPM PLEASE NOTE If minimum flow rates are not met heat pump performance is reduced and performance will suffer Internal safety devices may deactivate the heat pump with the following errors l HP and HP5 l or if equipped error codes of LP and LP5 l Operate water filtration devices per manufacturer s specifications Dirty filters can cause...

Page 13: ...the water filtration pump 3 Confirm that the filters leading to the heat pump are clean 4 Adjust the valves controlling water headed towards the heat pump to the half open position 5 Adjust the valves controlling water leading away from the heat pump to a fully open position 6 Activate the pool water filtration pump 7 Slowly raise the thermostat temperature until the heat pump activates l After a ...

Page 14: ... pump from being properly winterized 1 3 h Adjusting Water Pressure Switch Adjust water pressure switch when heat pump attempts to operate without water flow Before attempting any adjustments confirm the following l The filter is clean l Filter pump is operating l The valves are set to direct the appropriate amount of water through the heat pump See Water Flow Rates on page 9 l FLO is displayed or...

Page 15: ...for a water flow switch must be used in place of a water pressure switch to determine if incoming water is being sent to the heat pump See Grid Flow Switch 0040S on page 29 9 If heat pump continues to operate without water flow contact AquaCal 1 4 Electrical 1 4 a Electrical Requirements WARNING Failure to heed the following may result in injury or death l The information contained in this section...

Page 16: ...ical heat pumps air conditioners and dehumidifiers UL1995 CSA C22 2 236 05 Heating and cooling equipment Table 2 Standards Grounding and Bonding Follow local code requirements for properly grounding and bonding heat pump equipment l A bonding lug has been provided on the lower right hand corner of the front access panel Surge Suppression The use of approved commercial surge protectors is strongly ...

Page 17: ...anel as the heat pump 2 If measured site voltage is outside listed ranges immediately deactivate equipment until site conditions have been corrected If unsure of heat pump equipment rating please see Identifying Model Specifications on page 26 Equipment Rating Minimum Site Voltage Maximum Site Voltage A Voltage 208 to 230 Volts Single Phase 60 hertz 200 Volts 253 Volts B Voltage 208 to 230 Volts T...

Page 18: ...Page 15 1 4 b Incoming Power Access Holes HeatWave SuperQuiet SQ120R SQ125 SQ145 SQ166R and SQ225 TropiCal T035 T055 and T075 TropiCal T090 T115 and T135 ...

Page 19: ... site Incorrect settings may cause heat pump damage The following procedure will allow the installer to set the heat pump s transformer for the appropriate site voltage WARNING Failure to heed the following may result in injury or death l The information contained in this section is intended for use by qualified technicians familiar with electrical service industry safety standards and methods ...

Page 20: ...ctrical service industry safety standards and methods If a three phase unit fails to operate at start up the orientation of the line voltage field wiring may need to be adjusted l The phase monitor is located inside the electrical panel Three Phase Monitor 1 Deactivate power to the unit Confirm that power is off to all three legs using an electrical test meter set for the correct voltage 2 Switch ...

Page 21: ...afety standards l The installer must be familiar with service industry techniques l Deactivate power while routing wiring to control board NOTICE Failure to heed the following may result in damage to equipment l The wire size connecting the controller must be 16 gauge 2 conductor or larger low voltage wire l Use direct connection dry contact provided on the microprocessor for external controllers ...

Page 22: ...ess State or Local guidelines supersede 4 Connect the controller wires to the microprocessor as follows l Connect Low or Pool wire to X l Connect High or Spa wire to Z l Connect Common wire to Y 5 Reattach heat pump access panel 6 Apply power to heat pump 7 Program heat pump for a three wire controller See Using JAO interface on page 20 Three wire controller without an OFF position 1 Deactivate po...

Page 23: ...ce Press the Pool Spa button until JAO is displayed Press Up or Down button l 0 none l 2 two wire l 3 three wire Using FS2 interface Press Up and Down buttons simultaneously until CF1 appears Press Pool Spa button until LOC is displayed Press Up or Down to passcode Default is 17 Press Pool Spa button once Press the Pool Spa button until FS2 is displayed Press Up or Down button l 0 none l 1 Externa...

Page 24: ...Resetting the microprocessor to access a locked keypad will reset all settings to factory default including any installer entered configuration Re programming all custom site condition settings will be required when using this reset l For further assistance please see Contacting AquaCal AutoPilot Inc on page 1 PLEASE NOTE Before changing multiple program options it is recommended that the user loc...

Page 25: ...at factory Do not adjust DEL Compressor Time Delay 1 4 minutes Set to on at 4 minutes at the factory Do not adjust dSC Defrost Sensor Factory Calibrated Set at factory Do not adjust dFd Defrost Delay Factory Calibrated Set at factory Do not adjust FS2 Flow Switch Automatic Thermostat Switching Option 0 0 No Switch 1 Enable Switch JAO External Controller 0 0 No Controller 2 Two Wire Controller 3 Th...

Page 26: ...an provide automatic pool spa thermostat switching Press Up and Down buttons simultaneously until CF1 appears Press Pool Spa button until LOC is displayed Press Up or Down to passcode Default is 17 Press Pool Spa button once Press the Pool Spa button until FS2 is displayed Press the Up or Down l 0 not active l 1 enable PLEASE NOTE Once the FS2 feature has been activated the POOL SPA button will no...

Page 27: ...er until equipment is completely dry NOTICE Failure to heed the following may result in damage to equipment l Do not use a pressure cleaner to wash heat pump Damage to heat pump components may result If using a hose end spray nozzle adjust spray pattern to low strength only l Do not spray water directly into the interior of the heat pump damage to components may result l Do not use chemicals on th...

Page 28: ...p panels with fresh water wipe and buff panels using a dry soft cloth 3 Allow heat pump interior and surrounding equipment to air dry for several hours prior to restoring electrical power APPROVED POLISHING AGENTS Simoniz Wax Glo Coat Armor All Protectant Table 5 Polishing Agents The trademarks used in approved cleaning and polishing agents are property of their owners and are not related to AquaC...

Page 29: ...sually posted on the side of the equipment or the inside of the heat pump s access plate 2 Find the model number on the data plate The first letters and numbers indicate the model type 3 The complete model number identifies the equipment s specifications Data Plate Example Model Number Example ...

Page 30: ... a desired temperature set point for the water 3 Temporarily set the filter pump for continuous operation l This will allow the Heat Pump the time required to heat the water at start up l After the water has reached the desired temperature reset the filter pump to normal operating time frames 4 Use a pool cover or blanket to reduce heating time 2 4 Cooling Recommendations The following recommendat...

Page 31: ...low must be directed to a specific location Call Flex Accessory 0030 LEDS l This accessory will override a circulation pump to provide water to the heat pump when the set temperature is not met Automatic Sequencing Controller l An Automatic Sequencing Controller ASC provides easy control of all units from one lead unit and prevents the simultaneous start up of multiple heat pumps l Site voltage dr...

Page 32: ...s l An invisible liquid heat barrier designed to retain heat and extend the swimming season l AquaCal recommends Lo Chlor Aqua Blanket Over Temperature Alarm Kit l This kit is an additional safety device It disables the heat pump if any malfunction occurs that allows the water temperature to surpass a safe level l This kit is strongly recommended for all spa applications n Single Phase Heat Pump S...

Page 33: ...Page 30 l This port can be used to adjust water flow using Delta T l The kit comes with port installation components and a temperature probe ...

Page 34: ...void the heat pump warranty FLO Indicator ISSUE Low or no water detected RESOLUTION 1 Confirm the filter pump is on 2 If a multiple speed filter pump is being used run at a higher speed to determine if the error persists Do not exceed maximum flow rate for your model 3 Confirm water is not being diverted away from the heat pump l See Water Flow Rates on page 9 l See Adjusting Water Flow Using ΔT D...

Page 35: ...reversing unit place it in HEA mode and perform the following troubleshooting Determine if an insufficient amount of water is being supplied to the equipment 1 Confirm the filter pump is on 2 If a multiple speed filter pump is being used run filter pump at a higher speed Do not exceed maximum flow rate for the model 3 Confirm water is not being diverted away from the heat pump l See Water Flow Rat...

Page 36: ...mum flow rate for the model 3 Confirm water is not being diverted away from the heat pump l See Water Flow Rates on page 9 l See Adjusting Water Flow Using ΔT Delta T on page 10 4 The water pressure switch may be incorrectly calibrated See Adjusting Water Pressure Switch on page 11 LP5 Indicator ISSUE The heat pump has locked due to five LP low pressure faults during one call for heating or coolin...

Page 37: ...Running 1 Confirm equipment is receiving power Is the heat pump display illuminated l If not confirm the main breaker located at the power supply panel and the disconnect switch located near the heat pump are both turned on l If the display still does not illuminate it is recommended that the heat pump installer or electrician confirms heat pump is receiving power 2 Confirm correct mode is selecte...

Page 38: ...a sufficient run time The heat pump will not run or heat the water without water flow Heat Pump equipment will generally be set to run 24 hours a day in commercial applications 8 If heating a spa deactivate air blower or venturi if equipped to allow for quicker heating times For pools deactivate water features such as slides waterfalls or fountains to allow water to retain heat Use of a liquid poo...

Page 39: ...or frost remains when the unit goes back to heating deactivate the unit and call for service l If the ambient air temperature is or will be falling below 32 F for more than 8 hours winterize equipment Cool Only Units l The heat pump may enter defrost mode if the water flow rate falls below the acceptable range l If the ambient air temperature will be falling below 32 F for more than 8 hours winter...

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