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www.AquaProducts.com/Service
Your cleaner’s Floating Handle should be locked in
a horizontal position, not diagonal and laid parallel
along the face of the cleaner (Fig. 30a).
Your cleaner should be completely wrapped in
bubble-wrap or equivalent protective material. The
protected cleaner should be positioned in the center
at the base of the protective barrier that is shielding
the cleaner from the Power Supply and the Floating
Cable underneath. Insulated protective material like
bubble-wrap should be placed between the cleaner
and the shipping box at walls and top to secure the
cleaner and around shipping during transit (Fig.
30b).
Include a copy of all information obtained during
your contact with the technical service analyst
and / or Authorized Service Center, including your
contact information and cleaner’s serial number in
an envelope (Fig. 31a). A copy of the information
relevant to the current technical issue should be sent
in the packaging with your cleaner in an envelope.
Please include a letter indicating the following:
Technical issue
•
Troubleshooting procedures that you completed
•
Who you spoke with, when and what was determined
•
(Aqua Products and, if applicable, the Authorized
Service Center)
RMA # if being sent to Aqua Products
•
Your contact information
•
(name, email, phone number,
address cleaner model name and serial number)
IMPORTANT: Prominently list the RMA number on
all six sides of the shipping box (preferably with
magic marker). See Fig. 31b!
IMPORTANT: Keep a copy of your shipping
information for tracking purposes! See page 31.
Figure 30a
Figure 30b
Figure 31b
The cleaner’s Floating Cable should be coiled
and encircled around the Power Supply located
at the base of the shipping box (Fig. 28).
A protective barrier (preferably thick
cardboard) should be placed on top of the
Floating Cable and Power Supply (Fig. 29).
Figure 28
Figure 29
Figure 31a
AquA P
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