Repairs
We offer a comprehensive repair service whereby most repairs can be carried
out on site by our team of trained machinists.
In the first instance please ensure that the bivvy comes back to us in a clean
dry condition. We do not have the facilities to dry tents here at Aqua and due
to health and safety reasons we will not work on a soiled bivvy.
Clearly mark on the bivvy where the fault is using chalk/low tack tape.
Please supply a detailed list of the faults, contents, contact numbers
and return address details.
If it is a warranty claim please ensure you send proof of purchase (direct Aqua
customers only). If purchased through one of our premier retailers it must be
returned to them.
Please ensure the bivvy is packaged so as not to cause further damage and
ensure the package is insured for the full value of the contents. We cannot be
held responsible for damage caused in transit or for lost parcels.
All repairs, unless under warranty, will be quoted for before any work takes
place and we aim to turn around repairs within 10 working days, subject to
parts/peak times etc.
No bivvy is guaranteed against storm damage.
aquaproducts.co.uk
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