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SERVICE INFORMATION
IF A SHORTAGE OR A PROBLEM, CALL – in the USA: (800) 527-2100
PLEASE FOLLOW THESE INSTRUCTIONS:
A. ON CALLS YOU WILL NEED TO GIVE THE FOLLOWING INFORMATION.
1.
Name and title of person calling.
2.
Phone number of person calling.
3.
Business name.
4.
Street address.
5.
City, State, Zip.
6.
Model Number (from serial plate).
7.
Serial Number (from serial plate).
8.
Date purchased (if serial number indicates date of manufacture is over
13 months old you will be asked to supply proof of purchase)
9.
Purchased from.
B. FOR SHORTAGE – SUPPLY THE ABOVE INFORMATION AND FULLY
EXPLAIN WHAT IS MISSING. It will be sent immediately – prepaid via UPS or
equivalent. (Next Day Air or Priority shipments available at customer’s expense).
C. FOR EQUIPMENT PROBLEM – IF WITHIN ONE YEAR FROM DATE OF
PURCHASE, THIS UNIT FAILS TO FUNCTION, YOU ARE ENTITLED TO – YOUR
CHOICE OF 1, 2, OR 3.
1.
APW Wyott will replace the unit.
When calling the factory, besides the above information you will need Electrical
Characteristics, voltage and phase; describe the problems the best you can. The
factory will require a *Visa or Master Card number and expiration date of same to
assure return and/or validity of condition. Upon validation of credit card information,
factory will strive to ship a replacement unit the same day if call is received before
3:00 p.m. Central Time or the next day if later. The replacement unit will be shipped
prepaid regular UPS or equivalent. If requested Next Day Air or Priority, shipment
will be made at customer’s expense. Upon receipt it is the customer’s responsibility
to unpack the new unit taking care to preserve the packaging. Repack the unit being
replaced in the same container using caution to pack properly and return this unit
to the factory following the instructions supplied. Factory will supply return label and
UPS call tag, both must be used. If original unit is returned within 30 days and is as
represented the credit card validation will be canceled.
*IMPORTANT
- If factory does not receive the unit to be returned within 30 days,
the unit will be billed to the credit card number supplied. If the returned unit is not
as represented - i.e. out of warranty, customer abuse, then it will be billed to the
credit card number supplied. In these cases, the person calling in the problem will
be contacted and if applicable the returned unit if charged for will be returned to the
original owner if requested.
2. You may take this unit to the APW Wyott Authorized Service Distributor. List of
same is included with each product. If the problem is covered under warranty the unit
will be repaired at no cost to you. If the Authorized Agency cannot repair same within
a reasonable time while you wait, it will be returned to you prepaid, via UPS.
3. You can request the Authorized Service Distributor to service the equipment on
site. If problem is covered under the warranty the parts and labor will be billed to the
factory, the mileage and travel time will be responsibility of the owner.
THIS REPLACEMENT WARRANTY IS ONLY AVAILABLE ON SELECTED PRODUCTS SHIPPED WITHIN THE
CONTINENTAL USA, ALASKA, HAWAII AND CANADA. AS WITH MOST WARRANTIES - WARRANTY IS ONLY
VALID TO THE ORIGINAL END-USER/OWNER.
INSTRUCTIONS AND PROCEDURES MUST BE FOLLOWED OR THE WARRANTY IS VOID.
