TERMINAL FAULTS – SELF-HELP
If your terminal is experiencing technical issues:
Blank Screen / Stuck Screen
1
Place terminal on charging base and hold down
<FUNC>
+
<CLEAR
>. The terminal will power down and reboot.
2
Press
<FUNC> 110
then
<ENTER>
‘Logon Approved’ should display on the terminal.
If unsuccessful please contact ANZ Worldline Payment Solutions on 1800 039 025 for further assistance.
No/Weak Signal Strength
1
Place terminal on charging base and hold down
<FUNC>
+
<CLEAR>
. The terminal will power down and reboot.
2
Press
<FUNC> 110
then
<ENTER>
‘Logon Approved’ should display on the terminal.
If unsuccessful, please contact ANZ Worldline Payment Solutions on 1800 039 025 for further assistance.
Note:
When terminal is not connected to the base, it can be switched off by pressing and holding the
<FUNC> and <CLEAR> keys together. To turn on press the <ENTER> key.
TERMINAL SECURITY
Please ensure that the terminal is placed in a
secure location enabling the cardholder to use the
keypad without being observed by security
cameras, CCTV devices or by any other person.
Only authorised ANZ employees are permitted to
install or perform maintenance of your terminal.
CONTACTLESS PAYMENTS
A great payment experience for your customers
Contactless payments are becoming more and more
popular. With the phone at the center of everyday
life, tap to pay mobile payments are fast becoming
another convenient way for customers to pay.
Mobile payments work the same way as
contactless cards for customer payments across
all contactless terminals. Customers simply add
their eligible cards to their compatible devices and
then use it to tap and pay.
Things you and your staff need to know
Below are some steps you can follow to ensure
your staff and customers have a seamless
payment experience:
•
Ensure your terminal is easily accessible to
customers.
•
Always let the customer present their card or
smart device as they may need to hold the
device to authenticate transactions.
•
Initially, customers may take a little longer with
their payment transactions as they find the
‘sweet spot’ with their device.
•
For transactions over $100, customers may be
prompted to enter their PIN into the terminal.
Always follow the terminal prompts when
processing transactions.
If you’re not already accepting contactless
payments, contact us on 1800 039 025 to find out
more on how we can upgrade your device today.
Scenarios you might encounter
Contactless payments can be made using a range
of products in market:
•
Plastic Cards
•
Smart Phones
•
Wearables
Mobile payments give you and your customers the
processing speed of contactless transactions.
Worldline Australia Pty Ltd
ABN 50 645 073 034
ANZ Worldline Payment Solutions means Worldline Australia Pty Ltd ACN 645 073 034 (“Worldline”), the provider of merchant
solutions under the Merchant Agreement. Worldline is not an authorised deposit taking institution (ADI) and entry into the
Agreement is neither a deposit nor liability of ANZ or any of its related bodies corporate (together “ANZ Group”). Neither
ANZ nor any other member of the ANZ Group stands behind or guarantees Worldline. Item No. AW2034 03.2022 WZ117733
200.0012.02_AUS_EN/03.2022
