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6 FAQ
6.1 Fingerprint has been enrolled but gets failure in identification.
Reason Solution
1. The fingerprint was not
captured properly
Enroll the finger again.
2. The fingerprint is too dry or too
wet with oil or cosmetics.
1. Touch the forehead to increase
oily level of the finger;
2. Clean fingers with towel
3. The fingerprint has peeling or
callus
Enroll other fingers with better
quality
4. Latent fingerprint on the
surface of sensor
Clean sensor surface(adhesive
tapes recommended)
6.2 The machine can't be connected with PC
Reason Solution
1. Cable not plugged firmly or
cable hardware problem
Plug the cable firmly or change
another cable
2. Not able to connect COM
(wrong COM No.)
Enter the right COM No.
6.3 No records found though identification have passed
Reason Solution
1. Unit power break for a long
time(time turn to zero as default)
Synchronize the time
2. Minority staff fingerprint false
accepted
Change another finger and enroll
again
3. The records have not
downloaded.
Downloading records in time.
4. Records have been full in
machine.
Delete records in time.
6.4 The FP scanner is off and Employee can’t identify.
Reason Solution
Summary of Contents for T5
Page 9: ...3 1 3 Size ...
Page 80: ...74 Print Report Toolbar of report preview is as the following picture ...
Page 92: ...86 7 Appendix 7 1 Wiring Instruction ...
Page 93: ...87 ...
Page 94: ...88 7 2 Wiring diagram Access Control Reader Power Supply ...
Page 95: ...89 Access Control Reader Switch Power Supply ...
Page 96: ...90 Access Control Reader Controller ...
Page 97: ...91 Communicate with PC ...