TROUBLESHOOTING
CAUTION: Prior to cleaning or maintaining your steamer, isolate the unit
by removing the cord from the power socket.
PROBLEM
SOLUTION
LED is not on
No steam
Ÿ
Ensure water tank is full.
Ÿ
Calcium and mineral deposits can build up and impact
the performance of your steamer, use distilled water if
necessary.
Pale residue left
on floor
Ÿ
This can be caused by leaving the steamer in the same
spot for too long. Residue can be removed with household
white vinegar or a decalcifying product.
Ÿ
Alternatively, reheat the area for one minute to remove
residue (do not overheat area.)
Steamer is leaking
water
Ÿ
T
Ÿ
The microfiber cloth pad may be overused and needs to be
changed out with additional cloth pad(s) provided. Cloth
pads can be cleaned in washer and air dry. Over time,
however, the cloth pads can start to wear.
Ÿ
Be sure microfiber cloth pad is attached properly.
Ÿ
If the unit should continue to leak water, unplug and wait 5
minutes before trying again.
Ÿ
Run the unit for several seconds to push left over water
and/or condensation out from hose.
Ÿ
urn off and unplug unit immediately.
Determine where leak is coming from. If it is coming from
body of unit, discontinue use and contact customer service.
Ÿ
Simply turn power button back on and proceed.
Ÿ
Ensure steamer power cord is correctly plugged into
a 120V AC power outlet only.
Ÿ
Ensure circuit breaker is operational.
Ÿ
Try operating steamer from another power outlet.
Ÿ
If unit is still not working, call customer service
at 1-888-574-3662.
Ensure auto shutoff feature has not been engaged.
CUSTOMER SUPPORT
For problems with your Sienna Steamer, please refer to Troubleshooting guide.
Additional inquiries should be directed to our Customer Service department by calling
1-888-574-3662 or by e-mail to: [email protected].
You may purchase replacement pads and accessories on our website at:
www.buysiennaproducts.com.
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