ANTOP ANTENNA INC
Tel. 1-909-947-8883 Email:
www.antopusa.com
WARRANTY POLICY
Customers should first contact their place of purchase to determine the reseller’s
warranty policy. Antop Antenna’s warranty will take effect after the expiration of
reseller’s policy.
Antop Antenna, warrants its products for a period of one (1) year from
the original date of purchase. Warranty is valid only with proof of purchase. Warranty does
not apply to defects or failures of product caused by; neglect, misuse, negligence,
accident, abuse, mishandling, misapplication, alteration, modification, power outage,
unauthorized/unreasonable use, or any uncontrollable environmental damage.
EXCHANGE & REPLACEMENT
SHIPPING & COSTS
For any exchange or replacement, customers should first contact their place of
purchase to determine the reseller’s policies.
No upgrades or exchanges for different
models or SKU’s. One (1) Year limited manufacturer’s warranty for exchange of product
due to malfunction, failure or defect, missing parts or components. Exchanges will be for
the same item, model and/or SKU, within one (1) year of original purchase date. A Return
Material Authorization (RMA) number must be issued by Antop Antenna prior to returning
any product or part. To obtain an RMA, contact Antop Antenna via email or telephone.
To receive a Return Material Authorization from Antop Antenna
or speak to Customer
Service: Via telephone, M-F, 9am to 5pm (PST) 909-947-8883. Via Email:
support@antop-
antenna.com
/ RMA Dept: [email protected]
RETURNS & REFUNDS
For any return, customers should first contact their place of purchase to determine
the reseller’s return policy.
A Return Material Authorization (RMA) number must be
obtained in advance by contacting Antop Antenna customer service via e-mail or
telephone. Merchandise returned to Antop Antenna must have a RMA number displayed
on the box and a copy of your proof of purchase inside the package. Absolutely no
refund after 30 days of purchase from Antop Antenna. A restocking fee of 15% may be
deducted from any refund, ask representative for further details. Refund policy for US &
Canada customers only.
Customer may be responsible for shipping costs of merchandise sent to Antop Antenna.
Please consult a customer service representative for details. When shipping any item to
Antop Antenna, please consider using a trackable shipping method. Antop Antenna cannot
be held responsible for lost or misdirected shipments. Exchanged and returned products
must be sent to: Antop Antenna, RMA Department, 2313 E. Philadelphia Street, Suite L,
Ontario, California 9176.
