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12. Antelope Audio Support Resources

Antelope Audio offers a range of services and support resources for your Antelope hardware,

firmware and software control panels.

 

FAQ

Several categories of frequently asked questions are available on the website:

http://www.antelopeaudio.com/en/support 

Telephone Support

Phone line is for general inquiries and technical support: +1 734 418 8661

Hours of Operation: 7:00 a.m. - 3:00 p.m. (EST)

Help Desk

A ticketing system ensures a 24-hour response time:  

www.antelopeaudio.com/en/support/help-desk 

Live Chat

Connect with a customer support agent directly via the website: 

http://www.antelopeaudio.com/en/support 

Click on Antelope Tab on the right-hand side of the webpage

Hours of Operation: 7:00 a.m. - 3:00 p.m. (EST)

Support Documents and Software

A web resource with all device manuals, datasheets and software:

http://www.antelopeaudio.com/en/support/downloads 

Control Panel Newsfeed

The software control panel for Goliath HD incorporates a newsfeed at the bottom, which displays 

all new updates and relevant information: 

 

You Tube Page

Tutorial videos, interviews, user cases and promos for forthcoming products:

http://goo.gl/yfOmZf 

Web Blog

Regular blog posts will update you on the latest user cases with the Goliath:

http://www.antelopeaudio.com

Summary of Contents for GOLIATH HD

Page 1: ......

Page 2: ......

Page 3: ...1 Owner s Manual...

Page 4: ...2...

Page 5: ...Installation Guide and Activation Guide 8 5 Front Panel Explained 10 6 Rear Panel Explained 11 7 Touchscreen Explained 12 8 Software Control Panel 16 9 In The Box 25 10 Troubleshooting 26 11 Technica...

Page 6: ......

Page 7: ...ng goes wrong turn off the device first and then unplug the power Do not attempt to repair the device yourself Consult authorized service personnel or your dealer instead Do not install near any heat...

Page 8: ...ope s proprietary HDX Delay Compensation any analog or digital input can arrive in Pro Tools HD sample accurately in the timeline No other interface on the market offer this level of perfect integrati...

Page 9: ...t on 1 4 stereo jack 2 AD Inserts on double TRS only for rear Mic Line Inputs 1 2 1 S PDIF In on RCA 2 CHs 1 S PDIF Out on RCA 2 CHs 4 AES EBU In on DB25 8 CHs 4 AES EBU Out on DB25 8 CHs 2 ADAT In on...

Page 10: ...goliath hd 3 Start the application the launcher will automatically download the Software Control Panel 4 Open your Control Panel by double clicking and follow the device activation procedure 5 Connec...

Page 11: ...Activation Screen If you already have an Antelope Audio account click on Use existing Antelope ID Enter your information and click Continue 4 If you don t have an Antelope Audio account please enter a...

Page 12: ...of input signal 5 Talkback mic Press the talkback button located onto main display to activate the talkback microphone This can be distributed to the selected headphones and or monitors using the soft...

Page 13: ...utputs 2 Inputs 2 Outputs up to 8 channels per line 17 AES EBU I O D SUB 25 connector has 4 ins and 4 outs following TASCAM standard 18 MADI Inputs and Outputs 2 x MADI I O Connectors providing 64 tra...

Page 14: ...ers Comm Interface Selects which is the current type of connection between the computer and the Goliath USB or Thunderbolt Screen Saver Style and Time Changes the amount of time it will take for the s...

Page 15: ...p it you select the meters to be currently displayed Lock Indicates whether the Goliath HD is locked to an incoming signal or not MON Enter the Monitor menu to adjust the Monitor volume level from the...

Page 16: ...NE Enter the Line Out menu to adjust the output volume level HP Cycle through the two Headphone outputs and set their volume levels PREAMP Volume Cycle through the preamp inputs and set their volume l...

Page 17: ...ection above SR Here you select the Sample Rate for the Goliath Tap the SR button to see the available Sample Rates The current one will be displayed on the top of the touchscreen Presets 1 5 The Glob...

Page 18: ...Clock Source select This dropdown menu allows you to select how the Goliath HD is to be synchronized Select Oven for internal sync WC Word Clock to sync the Goliath HD to an external device through t...

Page 19: ...Routing tab 20 Mixers 1 4 Section 21 Presets 1 5 Section Five different presets are available to save your favorite setups for easy access To save a new preset Hold down Ctrl PC or Command MAC mouse c...

Page 20: ...o Video Tutorials 31 Alternative Routing Matrix View 8 2 Mixer Tab 1 Fader double click to reset to zero 2 Fader Level indication 3 Solo 4 Mute 5 Stereo Link 6 Pan double click to reset to zero 7 Send...

Page 21: ...sound while mixing or mastering By default the effect is switched on Quick Start AuraVerb appears as a pre fader send effect on the Goliath HD mixer 1 To send a signal to the reverb turn up the send...

Page 22: ...can nicely thicken a track when increased Late Reflection Delay Among other things AuraVerb calculates reflected energy from the side walls and ceiling of the virtual space Late Reflection Delay cont...

Page 23: ...abinets Goliath HD comes with the entire yet ever growing Antelope Audio library of real time FPGA Vintage FX modeling legendary studio gear Those can all be used for real time tracking or mixing Pres...

Page 24: ...als coming from and to the Goliath HD A dropdown menu allows you to easily switch between the routing matrix sections whose signal levels you want to visualize 8 5 HDX Settings Tab The HDX Tab allows...

Page 25: ...Button 3 HDX 1 Channels 4 HDX 2 Device Dropdown Menu Reset Button 5 HDX 2 Channels 6 Loop Sync In 7 Loop Sync Enable Master Indicators 8 Loop Sync Out 8 6 Trim Tab The Trim Tab allows you to adjust M...

Page 26: ...ngs window 1 Oscillator 1 and Mute 2 Oscillator 2 and Mute 3 Oscillator Output Levels 4 S PDIF SRC Indicator 5 TBK HP1 HP2 MONITOR Indicators 6 Reamp Volume 7 Line Out Volume 8 Windows only ASIO Contr...

Page 27: ...st check in play back devices right click on the Goliath HD then click properties before then moving to the advanced tab Then repeat the above by checking the DAW s sample as well as the Goliath Conne...

Page 28: ...ndows Only Have you checked the input and output routing is correct in your DAW Is the Goliath device selected in the relevant sound card section of the DAW s preferences If the Goliath doesn t show u...

Page 29: ...hunderbolt 1 Thunderbolt Gen2 USB USB 3 0 Super Speed Type B connector Word Clock Input 1 Input 75 Ohms 3Vpp on BNC Word Clock Output 2 Outputs 75 Ohms 3Vpp on BNC Atomic Clock Input 1 10MHz Input 75...

Page 30: ...Chat Connect with a customer support agent directly via the website http www antelopeaudio com en support Click on Antelope Tab on the right hand side of the webpage Hours of Operation 7 00 a m 3 00 p...

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Page 32: ...Version 1 26 05 2017...

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