11
10
Related to Light
Q6 - LED light not on when diffuser powered on.
A6 - Press to turn on the light.
Q7 - Failed to select one color.
A7 - When the light is off, double press to enter color
selecting mode. Then select the desired color with each press.
Other Questions
Q9 - Diffuser not working.
A9 - Ensure that the oil tube is inserted to the oil tube holder. Damage to the
atomizer would cause water leakage.
- Always drain water from the drain side in case that water goes into the
buttons or ventilation inlet.
Q10 - No leakage but table surface wet.
A10 - If the misting space is not enough, please lower the mist level or move the
diffuser to somewhere with enough space for diffusion.
Q11 - Diffuser makes noise while working.
A11 - This product is designed with a muting unit for noise reduction, which provides
a muting operation. Check if the muting cover falls off, and put it back on.
The troubleshooting guide addresses the most common problems. If problems
persist, feel free to contact our Customer Support at
.
Chapter 5. Troubleshooting
5
Troubleshooting
Chapter 5. Troubleshooting
Related to Misting
Q1 - No misting, with the light flashing red as over-temperature alarm.
A1 - Turn off the unit.
- Check the environmental temperature and place the unit in a well-ventilated
place.
- DO NOT add warm water into the tank during use.
Q2 - Mist output becoming low.
A2 - Add water if there is not enough water in the water tank.
- Keep the water clean or use purified or distilled water.
- Switch to the High Mist mode.
- Clean the atomizer regularly.
Q3 - The misting sometimes high, sometimes low.
A3 - Check if there is a fan aside or the voltage is unstable.
Related to Fragrance
Q4 - Strange odor after long idle time or smell of used essential oil remains in the
unit.
A4 - Clean the unit thoroughly before use. (See "Cleaning and Maintenance")
Q5 - No fragrance after adding cinnamon essential oil.
A5 - The cinnamon essential oil is of higher density and viscosity than that of water,
so it will sink to the bottom after being added, then slowly dissolves and
diffuses. Wait for a while and there comes with fragrance.
