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UK and EU Guarantee
Your new Andrew James product comes
with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt
confirmation. Your receipt or order
number is required as proof of purchase
date so it is imperative that you keep it
safe. This guarantee only applies if the
item has been used solely for the use
intended, and all instructions have been
followed accordingly.
Abuse of your product will invalidate the
guarantee. Returned goods can only be
accepted if repackaged properly within
the original colour product box, and
presented with the original receipt of
sale/order number. This does not affect
your statutory rights.
Returned products must be cleaned and
returned to us in as close to delivery
condition as possible.
If your product develops a problem
within the first 12 months of the fixed
warranty, we will pay all shipping costs
to have it returned to us. After 12
months the customer will be liable for
the cost of returning the product to us.
We will then pay to have the repaired/
replaced item shipped back to the
customer.
If you wish to return your item for a full
refund, you have the right to do so
within the first 30 days, however we will
deduct the cost of shipping from the
value of the refund.
Customers are responsible for any
taxes applied to our products when
they are shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to
us, we will aim to repair or replace it
within 30 days of receipt.
The guarantee does not cover any
defect arising from improper use,
damage, build-up of lime scale or repair
attempts made by third-parties. Also,
the guarantee does not cover normal
wear and tear of individual parts.
Electrical Information
Always ensure the voltage on the rating
label corresponds to the power supply
where the product is being used.
WARNING! This product must be
connected to an earthed electrical
power supply. The green/yellow
conductor in the supply cord must be
connected to the Earth terminal in the
plug. The power supply must have an
Earth connection.
Precautions should be followed for safe
cable management and connection to
the power supply
If a new mains plug needs to be fitted
follow the fitting instructions supplied
with good quality BS1363A plugs. If in
