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QUESTIONS, ASSISTANCE AND REPAIRS
Without consulting SKY-HERO directly, your local dealer or point of sale can perform an estimate as to your
eligibility for repair under our Warranty. Please, in such a case, contact your dealer who will agree with SKY-HERO
of an appropriate decision, to assist you as soon as possible.
REPAIRS UNDER WARRANTY
If your product requires maintenance or repair, please contact either your dealer or SKY-HERO directly. Package
the product carefully. Please note that the original packing carton does not, as a general rule, protect the product
from damage that can occur during transport. Use a Parcel delivery service that provides tracking of shipment as
well as sufficient carriage insurance, as SKY-HERO can accept no responsibility for the product until it has been
received and signed for by one of our employees.
Please ensure that you provide a valid proof of purchase, detailed reasons for the return as well as a list of all
items included within your parcel. We also need a full return mailing address together with phone number (please
provide the international dialling code as necessary) and a contact e-mail address in case of questions.
WEB AND ONLINE ORDERS WARRANTY
Warranty requests will only be processed if we are able to confirm that you purchased the item direct from SKY-
HERO website and if the item is still under Warranty. Only SKY-HERO will be able to take the decision about
repairing the product. SKY-HERO will only accept a return under warranty in case of evident product failures.
In case of out of warranty (chargeable repairs), we provide you with a quote that you will need to accept and
pay in advance. For chargeable repairs, we charge at least 30 minutes of work in the workshop as well as return
shipping fees. In the absence of an agreement for the repairs within a period of 90 days, we reserve the option
to destroy the product or use it otherwise, unless you agree to pay the return shipping cost.
