Amzer
Smart Keyboard Quick Start Page 6
Troubleshooting
Problem
Corrective action
Smart Keyboard driver starts
with “Injector API policy.
Please contact your BES
administrator to Unblock
Injector API” error message.
You should contact your BES administrator to
configure your device's Application Control Policy to
allow the Smart Keyboard driver the use of the Injector
API. See User's Manual for details on configuring your
device Application Control Policy.
My keyboard is paired but
Smart Keyboard driver
indicates keyboard is
disconnected.
1. Verify that your registration key is correctly entered.
2. Activate keyboard under “Keyboard Settings”.
My keyboard is turned on and
my driver says it is connected
but I can not type using the
Professional keyboard.
1. Open the “Manage Layouts” option and set the
language layout to “
US (English)
”.
2. Restart Smart Keyboard connection by disabling
[ ]
Keyboard Active
and exiting and saving new
settings. Then enable
[
√
] Keyboard Active
.
3. If above does not solve the problem try resetting the
device.
Amzer® stopped connecting to
my Professional keyboard.
1. Using the BlackBerry
®
desktop manager un-install
Smart Keyboard driver then re-install.
2. Re-enter Smart Keyboard driver registration key.
Pressing and holding a key
does not repeat characters.
1. Enable
[
√
] Auto Repeat
in “Keyboard settings”.
2. Change Keyboard mode to “Standard”.
My BlackBerry
®
does not emit
key taps when pressing a key.
Enable “KeyPress Sound Type” by selecting Beep
option then set the desired volume.
Can't pair another Bluetooth®
device to my BlackBerry
®
device when Smart Keyboard
driver is installed.
Try disabling Smart keyboard driver by un-checking
the
[ ] Keyboard Active
in “Keyboard settings” then
saving the new settings.
