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AMTC iQueue Digital Media Player Installation and Operation Guide 5/24/2012                                                       Page 7 
 
 
 

Operation 

 
Downloading/Playing Audio Files 
 
Additional audio files may be downloaded via your account at 

www.amtc.com

.  Use of the website to select/download the audio files 

you desire is outside the scope of this guide.  If you have difficulty, con-
sult the website Support section or call AMTC Technical Support. 
 
Once you have completed the download procedure, your selected audio 
files will be contained in a “zip” (compressed) file located in the folder 
you designated in the download procedure.  Clicking this file in any ver-
sions of Windows XP or 

newer will result in automatic “unzipping” (ex-

traction) of your audio files.  If you are using a version of Windows older 
than XP, you will need an “unzip” utility.  Several are available via the 
Web at no cost.   
 
Once the audio files are unzipped into a folder on your computer, you 
simply move or copy 

them to your player’s SD card using the provided 

SD memory card reader/writer (SDCRW) connected to a USB port on 
your computer (many newer computers have a built-in SD card slot, elim-
inating the need for the SDCRW).  If you are using Windows XP or new-
er, the SDCRW should be immediately recognized as an additional drive.  
Older versions of Windows may require installation of a driver and are 
not supported by AMTC. 
 
You may move or copy audio files to the SD card as you would any other 
drive. The average 30-second message is approximately 150kB, allow-
ing the provided SD memory card to hold a virtually unlimited number of 
messages. If you move or copy a group of files together, they will play in 
alphabetical order by file name. If you move or copy files individually, 
they will play in the order of transfer. You may also delete individual files 
you no longer want to play. When you are happy with the contents of the 
card, simply remove it from the SDCRW and place it into the iQueue SD 
CARD SLOT.  Playback begins automatically. 
 
NOTE: Audio files are encrypted and will not play using software such as 
Windows Media Player, Winamp, etc.  
 
 
Using an External Music Source 
 
The iQueue may be used in conjunction with an external music source. 
Used in this mode, the iQueue periodically mutes the external music 
source, plays an audio file from the SD memory card, and then restores 

Summary of Contents for iQueue

Page 1: ...iQueue Digital Media Player Installation and Operation Guide 4091 AMTC Center Drive Clearwater FL 33764 6976 727 531 3105 727 531 3965 www amtc com ...

Page 2: ...ever be situated on a bed sofa rug or similar surface that may block ventilation openings or placed in a built in installation such as a bookcase or cabinet that may impede the flow of air through the ventilation openings 7 Heat The unit should be situated away from heat sources such as radiators heat registers stoves or other appliances including amplifiers that produce heat 8 Dust The unit shoul...

Page 3: ...female to mono male Audio adapter 2 RCA female to 3 5mm mono male SD memory card USB SD memory card reader writer Rubber mounting feet Mini Philips screwdriver for adjusting volume controls Earphones for testing audio output Controls Connections X X 9VDC POWER INPUT AMPLIFIED OUTPUT 3 5mm mono LINE OUTPUT 3 5mm mono OUTPUT VOLUME INPUT VOLUME SD CARD SLOT PROGRAMMING CONNECTOR FACTORY USE ONLY LIN...

Page 4: ...one sys tem must be capable of playing messaging on hold MOH Nearly every business telephone system made in the past 20 years has this capability The method for connecting the player to the phone system varies by manufacturer and model IMPORTANT If your phones are not connect ed to a central control box a k a KSU or Key Service Unit you will need a special adapter to give you MOH capability Call A...

Page 5: ...e audio adapter 2 to convert the RCA male connector of the provided audio cable to a 3 5mm mono male connector Other possible connection types you may encounter Screw Terminals Occasionally you will find a pair of screws as the phone system s MOH input Cut the RCA male connector off of the provided audio cable Carefully strip back approximately 1 5 of the vinyl outer jacket of the cable Inside you...

Page 6: ...chment requires a special tool A professional telephone system technician will probably be required to connect your player B To a sound system Connect the 3 5mm mono male connector of the provided 6 ft audio ca ble into the output LINE OUTPUT on the player and the RCA male con nector into an auxiliary input of the sound system amplifier If the auxilia ry input is a 3 5mm female connector use audio...

Page 7: ...ter many newer computers have a built in SD card slot elim inating the need for the SDCRW If you are using Windows XP or new er the SDCRW should be immediately recognized as an additional drive Older versions of Windows may require installation of a driver and are not supported by AMTC You may move or copy audio files to the SD card as you would any other drive The average 30 second message is app...

Page 8: ... royalties included Please contact us for information Adjusting Volume If your iQueue is connected to your phone system call from one line to another and have someone place you on hold Adjust the OUTPUT VOLUME clockwise to increase to the desired level using the provided screwdriver If the volume remains too low minimize the volume and then switch the audio cable to the AMPLIFIED OUTPUT connector ...

Page 9: ...he website Audio files are encrypted to the serial number of the player and will not play on other iQueue players No audio Intermittent audio Scratchy audio Check connections between the audio cables adapters the player and the phone system PA amplifier Distorted audio The player s audio output level may be overloading the input of the phone system PA amplifier Reduce output level of player Audio ...

Page 10: ... the U S A its possessions or territories 5 Compatibility of this product with any particular interface This warranty may be enforced only by the original purchaser In the event this product needs service contact AMTC at 1 800 741 AMTC 2682 We will advise you of proper procedure Please do not return the product to AMTC without prior authorization Whenever warranty service is required you may be re...

Page 11: ...idth x 200 mm length x 28 5 mm height 7 12 in width x 7 875 in length x 1 12 in height Weight 312 g 11 oz Audio Connectors 3 5mm mono female Power Connector 2 5mm female Power Adapter Input Output 110 120VAC 9VDC 500mA 2012 Applied Media Technologies Corporation All rights reserved Subscription governed by Applied Media Technologies Corporation Terms Conditions agreed to at time of purchase ...

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