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AMT Datasouth 7200, User Manual

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AMT Datasouth 7200 User Manual Download Page 56

7200 TROUBLESHOOTING

4-7

Operation Manual

3. Pull the jammed coupon out of the

input slot and remove the damaged
coupon.

E. Remove the jammed coupon from the

magnetic block.

1. Insert your fingers into the hole on the

guide face, then lift and remove the
jammed coupon while rotating the
feed knob back and forth.

2.

Take out the jammed document
while pulling down the side pressure
roller. (The document is lifted up
when the side pressure roller is
pulled down.)

Side pressure
roller

Summary of Contents for 7200

Page 1: ...ATB Printer User s Guide 7200 Part No 111017 Rev D ...

Page 2: ... Inserter 2 13 2 6 Installing the Transfer Ribbon TT Only 2 14 2 7 Changing Transfer Ribbons TT Only 2 18 3 Daily Maintenance 3 1 3 1 Cleaning the ATB Printer 3 2 3 1 1 Cleaning the Printer Surface 3 2 3 1 2 Cleaning the Magnetic Head 3 3 3 1 3 Cleaning the Thermal Head 3 5 3 1 4 Cleaning a Platen Roller 3 6 3 1 5 Cleaning a Carrier Roller 3 7 3 1 6 Removing Paper Dust 3 9 4 Troubleshooting 4 1 4 ...

Page 3: ...Operation Manual 7200 Page is intentionally blank ...

Page 4: ...is equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC WARNING Changes or modifi...

Page 5: ...serious injury Ignoring this warning and handling the product improperly may result in injury or physical property damage CAUTION The triangle indicates the presence of danger Specific details of the danger are described in the triangle The symbol on the right indicates danger of electric shock This symbol indicates a prohibited action Specific details of the prohibition are described in or near t...

Page 6: ...shock n In the event of any abnormality such as smoke or odors unplug the power cable immediately There is risk of fire or electric shock n Do not install the product where water splashes are likely or in areas of high humidity There is risk of fire or electric shock n Do not place drink or liquid containers or small metal objects on the product These items may cause fire or electric shock if they...

Page 7: ...rect sunlight or near heating sources such as stoves or heaters Do not place the product in a dusty or humid environment Do not place the product under strong shock or vibration Do not place the product in a strong magnetic or radio field or near a television set or radio Make sure that the vents are not blocked Make sure that the installation location is well ventilated and that air can freely ci...

Page 8: ...INTRODUCTION Left Right Left Right Front Top Back inches millimeters 9 8 in 250mm 15 in 380mm 9 8 in 250mm 5 9 in 150mm Space Required 9 8 in 250mm 8 3 in 210mm 21 6 in 550mm 9 8 in 250mm 9 8 in 250mm 9 8 in 250mm 8 3 in 210mm ...

Page 9: ...er line is unstable use a voltage regulator or similar device Connecting to Power To connect the ATB printer to the power line follow the instructions below Plug the power cable of the printer in a dedicated wall receptacle Do not plug any other electric products into the same receptacle If the printer shares a receptacle with an air conditioner copy machine or shredder faulty operation may result...

Page 10: ...efer to the printer types listed below when reading this manual Note Type B cannot be used for Thermal Transfer printing with a transfer ribbon Type Printing Method Number of Bins Type B Direct thermal only Two internal bins and one external bin BIN 3 Type D Direct thermal or thermal transfer Two internal bins and one external bin BIN 3 ...

Page 11: ...Operation Manual viii 7200 NOTES page is intentionally blank ...

Page 12: ...1 1 Operation Manual 7200 BEFORE USING THE S7200 1 Before Using the ATB Printer ...

Page 13: ...r and accessories are packed in the same box Carefully remove the printer and accessories from the box and packing materials then check that the package contains all of the items needed for operation that are pictured below The package also contains a warranty card and may have other information sheets Cleaning Kit ...

Page 14: ... Interface connector Host HOST DOWNLINE D Output stacker 1 2 Names and Functions This section explains the names and functions of each part 1 2 1 Names of Parts A Operator panel C Inserter G BIN 1 H BIN 2 I Thermal print head E Feed knobs O Thermal transfer take up reel F BIN 1 BIN 2 and BIN 3 load knobs P Thermal transfer supply reel ...

Page 15: ... coupons for printing BIN 1 has a capacity of 500 coupons H BIN 2 Used to hold coupons for printing BIN 2 has a capacity of 500 coupons I Thermal head Prints on the coupon J Interface connector downline Used to connect the printer to a downline printer reserved K Power switch Turns the power on and off L Power connector Used to connect the power cable M Interface connector Host Used to connect the...

Page 16: ...e LCD panel displays the operating status or setup values for the ATB printer in 16 columns and 2 rows The ATB printer is online The ATB printer can receive and print data from the terminal The printer is set online when the power is turned on The ATB printer is offline i e Setup and Test available An ATB printer error or improper Host connection The ATB printer is sending or receiving data to or ...

Page 17: ...ts it offline If the ATB printer is offline pressing this switch sets it online ENTER This switch executes the menu item displayed on the LCD panel or registers the setup settings Pressing this key changes and stores the setup values for each item of the setup menu RESET In the event of an error pressing this key stops the buzzer and releases the error QUIT Pressing this key ends the menu item dis...

Page 18: ...wn SET UP In OFFLINE local mode pressing this key sets the ATB printer to SETUP mode maintenance mode è è Pressing this key moves the cursor on the LCD panel to the right Automatic repeat when held down CLEANING In OFFLINE local mode pressing this key sets the ATB printer to CLEANING mode ê ê Pressing this key selects the menu item or the setup value on the LCD panel Automatic repeat when held dow...

Page 19: ...1 8 Operation Manual 7200 NOTES page is intentionally blank ...

Page 20: ...7200 OPERATION 2 1 Operation Manual 2 Operation ...

Page 21: ...lug the other end of the power cable into a wall receptacle Note Only use the supplied power cable Ensure that the power cord complies with all local ordinances Ferrite Core IMPORTANT The Ferrite Core must be attached to the AC Power Cord before the printer is connected to the wall receptacle Failure to attach the Ferrite Core to the AC Power Cord may cause non compli ance to FCC Regulations for C...

Page 22: ...re connecting the printer to a terminal do the following HOST A Ensure that both the ATB printer and the terminal are turned off B Attach the communications cable to the RS 232 port located on the back of the ATB printer labeled HOST Then connect the cable to the terminal ...

Page 23: ...enabled The ATB printer is checking itself ROM Version The display on the left is an example Available Type The display on the left is an example Modes The display on the left is an example OFF ONLINE ONLINE ON Turn the power switch on The LCD panel displays the following three indicators in turn for specified intervals a few seconds Then the ATB printer is set online When the power is turned on t...

Page 24: ...lected as specified by the terminal 2 3 1 Loading Documents into BINs 1 and 2 Each internal bin can store up to 500 documents The following explains how to load the documents Refer to the next section for loading documents into BIN 3 Documents in a box Side cover bottom right A Take the documents out of the package It is not necessary to take coupons out of the box when using 500 coupon size boxes...

Page 25: ...ents into the bin with the magstripe facing up and the front end on the right Load the box in the same manner with the magstripe facing up and the front end on the right There are two bins BIN 1 and 2 Each bin can store up to 500 documents NOTE DO NOT load more than 500 coupons in BINS 1 and 2 or print jamming may occur Note Neatly align the documents in the bins with the magstripe to the inside o...

Page 26: ...r is turned on If the printer is off turn the knob a full turn For BIN 1 Turn the red knob labeled 1 counter clockwise as shown on the label For BIN 2 Turn the yellow knob labeled 2 counter clockwise as shown on the label Note Make sure that the documents do not touch each other in the visual inspection window F Hold the first document and insert it into the slot along the coupon travel guides unt...

Page 27: ...e side cover bottom right J Lock the side cover by gently pushing the side cover and turning the key counter clockwise to the LOCK position Remove the key Note Be careful not to leave the key in the ATB printer If the key cannot be removed in the LOCK position turn it slightly clockwise or counter clockwise ...

Page 28: ...ocuments Front end 2 4 Setting Documents in BIN 3 You will need some space in the back side of the ATB printer to use BIN 3 Keep the documents in the box Keep space for the documents A Open the box of documents and set it in the back of the ATB printer Note Do not remove the documents from the box B Set the documents as shown in the left figure ...

Page 29: ... CAUTION Side cover bottom right Side cover top right D Slowly open the first side cover bottom right as wide as possible E Slowly open the second side cover top right as wide as possible C Release the key lock for the side cover Turn the key clockwise to the OPEN posi tion Note The key cannot be removed in the OPEN position ...

Page 30: ... the green knob labeled 3 counter clockwise to feed the front end of the document until you hear a beep if the printer is turned on If the printer is off turn the knob a full turn Note Make sure that the documents do not touch each other in the visual inspection window F Insert the first document in the BIN 3 slot until it touches the feeding roller ...

Page 31: ...tom right J Lock the side cover by gently pushing the side cover and turning the key counter clockwise to the LOCK position Remove the key Note Be careful not to leave the key in the ATB printer If the key cannot be removed in the LOCK position turn it slightly clockwise or counter clockwise ...

Page 32: ...ned on insert a document into the inserter slot until you hear a beep The ATB printer then draws the document in for printing Note Insert only one document at a time Do not insert the next document before the previous document is ejected Otherwise a double feed or paper jam occurs Note Do not insert the coupon portion of the document only or a paper jam can occur To clear a paper jam see Remov ing...

Page 33: ...Place the full roll of ribbon on the right side of the loader b Place the empty take up core on the left side of the loader c Pass the transfer ribbon film along the two guides on the roller from the full roll to the take up core Note Install the transfer ribbon while keeping the ribbon tight NOT slack Transfer ribbon A Take the transfer ribbon out of the bag and remove the protector C Release the...

Page 34: ...ight Side cover top right D Slowly open the first side cover bottom right as wide as possible E Slowly open the second side cover top right as wide as possible F Install the transfer ribbon Gently push the transfer ribbon into the receptacle until both pivots click and hold the ribbon Note Be careful not to let the ribbon insertion port catch the lead tape Pivots ...

Page 35: ...ribbon take up core in the direction of the arrow until the ink portion of the transfer ribbon is seen Then turn it at least 3 additional times Note Be careful of which direction you turn the ribbon core Only turn the core in the direction indicated by the arrow I Close the side cover top right Note Make certain that both ribbon cores are clicked on the pivots ...

Page 36: ...nd turning the key counter clockwise to the LOCK position Remove the key Note Be careful not to leave the key in the printer If the key cannot be removed in the LOCK position turn it slightly clockwise or counter clockwise J Set the key to the OPEN position and close the side cover bottom right ...

Page 37: ...m right Side cover top right CAUTION Falling covers may cause injury Do not take your hands off covers when opening and or closing them The following operation is only for thermal transfer C Slowly open the second side cover top right as wide as possible A Release the key lock of the side cover Turn the key clockwise to the OPEN position Note The key cannot be removed in the OPEN position B Slowly...

Page 38: ... blue pivots to unlock and take out the used transfer ribbon Note It is normal for some unused transfer ribbon to be on the ribbon core E Refer to the section Installing the Transfer Ribbon to install a new ribbon Treat used transfer ribbons as plastic waste ...

Page 39: ...7200 2 20 Operation Manual NOTES page is intentionally blank ...

Page 40: ...7200 DAILY MAINTENANCE 3 1 Operation Manual 3 Daily Maintenance ...

Page 41: ...urface Squeeze or wring the cloth to remove excess water and leave the cloth damp rather than dripping wet Use a soft dry cloth for the final wiping Make certain the ATB printer surface is completely dry Notes on Cleaning Turn the power off and unplug the power cable before starting any cleaning procedure except when using the cleaning card Only use water or neutral detergents or isopropyl alcohol...

Page 42: ...s use the cleaning card to clean the magnetic head The cleaning card is optional sold separately The following explains how to clean the magnetic head LCD Panel Display A Turn on the ATB printer Press the ONLINE key to set the ATB printer offline local mode ONLINE ENTER B Press the CLEANING key The ATB printer enters cleaning mode and the LCD panel displays Insert Cleaning Card CLEANING INSERT CLE...

Page 43: ...on label on the card facing upward The LCD panel displays Maghead Cleaning while the ATB printer cleans the magnetic head At the end of cleaning the cleaning card is automatically ejected into the output stacker Output stacker Cleaning card Repeat the cleaning procedure several times as necessary ...

Page 44: ...ad at least once every 5 000 documents 3 1 3 Cleaning the Thermal Head Clean the thermal head when replenishing a bin with documents or when changing the transfer ribbon Use a cotton swab moistened with isopropyl alcohol Do not use thinner or benzene Note Be careful not to injure your hands when cleaning the thermal head Using thinner or benzene to clean the thermal head will damage the head and m...

Page 45: ...move the transfer ribbon See the Changing Transfer Ribbons section Although the cleaning frequency depends on the operating conditions quality of the paper media used dusty atmosphere etc you should clean the thermal head at least once every 5 000 documents The platen roller should be cleaned with a swab containing isopropyl alcohol The platen roller is located below the thermal head 1 Rub the cle...

Page 46: ...eet into the insert slot until it rests against the feed rollers 3 Turn the blue knob labeled Forward clockwise to pull the cleaning sheet into the document path until about 1 2 to 1 5 inches 30mm to 40mm of the sheet remains exposed in the front 4 Hold the exposed part of the cleaning sheet firmly with one hand while again turning the blue knob clockwise Turn the knob several turns to clean the f...

Page 47: ...remove the sheet turn both the blue knob and the red knob clockwise until the sheet is returned to BIN 1 To Clean BIN 2 a Repeat Steps 1 through 5 except insert the cleaning sheet into the BIN 2 slot and turn the yellow knob labeled 2 instead of the red knob b To remove the cleaning sheet follow Step 7 except use the yellow knob instead of the red knob To Clean BIN 3 a Repeat Steps 1 through 5 exc...

Page 48: ...rating conditions quality of the paper media used dusty atmosphere etc you should clean the dust tray at least once every year A Pull out the knob take out the dust tray and remove paper dust from the dust tray B Return the dust tray to the original position Firmly push the knob into the recess and insert the dust tray C Using a can of compressed air thoroughly blow dust out of the document path ...

Page 49: ...7200 3 10 Operation Manual NOTES page is intentionally blank ...

Page 50: ...7200 TROUBLESHOOTING 4 1 Operation Manual 4 Troubleshooting ...

Page 51: ...Printing block and outputstacker Cutter block Magnetic block Bin block STOCKER __ Paper jam in BIN 2 Paper jam in BIN 1 Paper jam in BIN 3 Option Either of 1 2 or 3 is displayed on the LCD panel shown above PRINTING BLOCK CUTTER BLOCK 4 1 2 Jam Locations and Corresponding Messages INSERTER MAGNETIC BLOCK PAPER JAM ZONE C PAPER JAM ZONE A PAPER JAM ZONE A PAPER JAM ZONE B PAPER JAM ZONE B ...

Page 52: ...espond to the step numbers in the following procedures Unlock the cover before starting any procedure Release the key lock on the side cover Turn the key clockwise to the OPEN position Note The key cannot be removed in the OPEN position Jam Position Removing Procedures Stocker Bin block A B C H I J Cutter block A B D H I J Magnetic block A E I J Printing block Output stacker A F I J Inserter A G I...

Page 53: ...njury Do not take your hands off covers when opening and or closing them Falling covers may cause injury Do not take your hands off covers when opening and or closing them CAUTION CAUTION For a jam in BIN 1 For a jam in BIN 3 Option For a jam in BIN 2 A Slowly open the first side cover bottom right as wide as you can B Slowly open the second side cover top right as wide as you can continued ...

Page 54: ...al D Remove the jammed coupon cutter block After the jammed coupon has been cut 1 Locate the blue knob labeled Forward continued 2 Turn the knob to return the jammed coupon to the bin area Feed knob 3 Pull the jammed coupon out and remove it ...

Page 55: ...knob for the appropriate bin AND the feed knob 2 Turn both knobs clockwise simultaneously to return the jammed coupon to the input slot continued Feed knob Feed knob 2 Turn the feed knob to feed the jammed coupon to the magnetic block Go to Step E to remove the jammed coupon ...

Page 56: ...ed coupon from the magnetic block 1 Insert your fingers into the hole on the guide face then lift and remove the jammed coupon while rotating the feed knob back and forth 2 Take out the jammed document while pulling down the side pressure roller The document is lifted up when the side pressure roller is pulled down Side pressure roller ...

Page 57: ... block and output stacker 1 Locate the blue feed knob for the output stacker 2 Turn the feed knob in the direction of the arrow to feed the jammed coupon to the output stacker The method varies depending on the location of the jammed coupon When the jammed coupon is caught by the rollers shaded in the figure to the right ...

Page 58: ...jammed coupon is not caught by the rollers shaded in the figure 1 Locate the blue feed knob labeled Forward 2 Turn the knob in the direction of the arrow to feed the jammed coupon to the magnetic block To remove the jammed coupon go to step E Feed knob ...

Page 59: ...ter 1 Locate the blue feed knob labeled Forward The rear end of the jammed ticket is on the blade Feed knob When the jammed coupon is in the shaded portion of the figure to the right 2 Turn the feed knob in the direction of the arrow to feed the jammed coupon to the inserter ...

Page 60: ...cover by gently pushing the side cover and turning the key counter clockwise to the LOCK position Remove the key Note Be careful not to leave the key in the printer If the key cannot be removed in the LOCK position turn it slightly clockwise or counter clockwise I Set the key to the OPEN position and close the side cover bottom right H Close the side cover top right ...

Page 61: ... cover COM ERROR Indicates an error in communication with the terminal Verify communication parameters If the error continues contact a service technician ENCODING ERROR Indicates an error during magstripe encoding The error coupon is automatically ejected and voided Press the RESET key If the error continues contact a service technician MAGNETIC ERROR Indicates an error during magstripe decoding ...

Page 62: ... transfer ribbon when TT is set Install a transfer ribbon Refer to Installing the Transfer Ribbon WARNING ATTACHED RIBBON Ribbon is installed when the printer is in direct thermal mode Remove the transfer ribbon WARNING STACKER FULL The output stacker is full Remove the document from the output stacker WARNING COVER OPENED The cover is open Close and lock the cover WARNING PAPER OUT 1 2 3 Document...

Page 63: ...e interface has an error The specified document type has not been defined by the ATB printer LOGO LOAD ERROR The interface has an error The logo load text has an error CANNOT MODIFY LOGO FILE ON ROM The interface has an error An attempt was made to update the logo loaded on the ROM CANNOT DELETE LOGO FILE ON ROM The interface has an error An attempt was made to delete the logo loaded on the ROM TE...

Page 64: ...32C interface has an error Communication overrun error COM ERROR BLOCK TOO LONG The RS232C interface has an error Too long block was received MAGNETIC ERROR XXX XXX XXX XXX A magnetic error was detected in the track block etc SYSTEM ERROR PARAMETER FAULT The incorrect setup parameter was specified SYSTEM ERROR EXP ROM FAULT An error was detected in the extension memory SYSTEM ERROR PECTAB FAULT A ...

Page 65: ...7200 4 16 Operation Manual NOTES page is intentionally blank ...

Page 66: ...APPENDIX APPENDIX 1 Operation Manual Appendix 1 Specifications A 1 1 Document Carrier Structure Magnetic block Cutter block Printing block BIN 2 BIN 1 BIN 3 Output stacker Inserter Document Carrier Structure ...

Page 67: ... right side cover You can insert the documents change the ribbons when TT is set take out a jammed document and perform cleaning and other tasks while the covers are open The cover lock key operated is on the bottom right side cover See Space Required Side Covers Open Closed Key Side cover bottom right Side cover top right ...

Page 68: ...e use a voltage regulator or similar device Connecting to Power To connect the ATB printer to the power line follow the instructions below Plug the power cable of the printer in a dedicated wall receptacle Do not plug any other electric products into the same receptacle If the printer shares a receptacle with an air conditioner copy machine or shredder faulty operation may result due to electric n...

Page 69: ...h bin are as follows 1 Bins Refer to the ATB Printer Document Specifications End detecting function available Near end detecting function not available With or without a box either available F2F Two frequency coherent phase recording 4 tracks 210 BPI All tracks 6 bit code 1 parity Comparison check after written 325 10 The document with VOID printed is printed out Refer to the ATB Printer Document ...

Page 70: ...tion 5 Life span 6 Setting 7 Multi time print Face side up leading side first in Not available Passed back to the front inserter to be kept or jammed in the carrier structure The beep sound occurs when a document is fed normally Passed to the output stacker 100 documents Face side up leading side first out Available Available approximately 10 documents before end Available Not available Refer to t...

Page 71: ...Data 7200 thermal transfer ribbon The ATB printer may malfunction if any other kind of thermal transfer ribbon is used Isopropyl alcohol must be purchased locally due to transportation restrictions Part No Name Sales unit 111012 Transfer Ribbon A loader and 6 ribbons 111018 Transfer Ribbon A loader and 1 ribbon Part No Name Usage 111073 Cleaning kit 1 card 1 sheet 1 swab For cleaning rollers magne...

Page 72: ...805 388 5799 PH 805 484 5282 FX Charlotte Operation 4216 Stuart Andrew Blvd Charlotte NC 28217 704 523 8500 PH 704 525 6104 FX AMT Datasouth International Unit B Pinnacle 15 Gowerton Rd Brackmills Northampton NN4 7BW England 44 1604 763394 PH 44 1604 760661 FX www amtdatasouth com ...

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