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TROUBLESHOOTING
Possible Cause 1:
Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2:
Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or replace the
battery.
Possible Cause 3:
Igniter Pin cracked or broken - sparks at crack.
Possible Cause 1: No Ga
s
Fl
o
w
.
-Check if Natural gas supply is stopped. If it is not stopped,refer to
“Problem:Sudden drop in gas flow” on the following page.
Possible Cause 2: Quick Connect not fully engaged.
Possible Cause 3:
Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4:
Spider webs or insect nest in the Venturi.
- Clean the Venturi.
Possible Cause 5:
Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following
page. Clean the burner ports as described there.
Possible Cause 1:
Hose from gas fire table is pinched.
-Make sure the hose is not pinched between the fire table and
the source of the gas.
Possible Cause 2:
Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free of any lava
rocks so that the flame can flow naturally.
Possible Cause 4:
Wire loose or disconnected.
-Reference page 16, step 1, reconnect wire
Possible Cause 5:
Wire is shorting (sparking)
between igniter and electrode.
.
Possible Cause 6:
Igniter Pin not pointing at
thermocouple.
-Reference page 16, turn electrode to point at the
thermocouple.
Possible Cause 7:
Bad Igniter
Pls contact Charm Garden or local distributor
Problem: The Fire Table emits a lot of black smoke when in use
Problem: Burner will not light with match
Problem: Burner will not light using igniter
Thermocouple
Igniter Pin
5mm
Burner
Burner Ports
5mm
Burner Ports
Orifice is located
in this connection
16/
18
-
Disconnect the quick connect at the gas supply and reconnect to ensure
a proper connection is made.