TAP-EX3
USER’S GUIDE
101
101
Troubleshooting
The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
Troubleshooting: Home Network Connection Issues
I cannot connect to my Home Network. I received an error when running the Setup Wizard.
a.
Your Home Network may be secured. Double check that you have the correct security key to connect
to the Home Network.
b.
Your Range Extender may be located too far from your Home Network. Run through the Setup Wizard
again. On the SCAN page, your Home Network should show a signal strength of 70% or greater. If it
does not, move the Range Extender closer to your Home Network and try again.
c.
If you are connecting to a dual band router, both networks (2.4GHz and 5GHz) should have a signal
strength of 70% or greater.
d.
Check that the antenna is connected securely to the antenna connector.
e.
Check to see that your Home Network router’s DHCP server is enabled. The Range Extender needs to
obtain an IP from your Home Network router.
