Amped Wireless RE1200EX User Manual Download Page 59

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TROUBLESHOOTING AND SUPPORT INFORMATION

We are here to help. If you have any issues with your Range Extender, please contact us.

To contact Amped Wireless Elite Support use one of the following methods:

Phone: 888-573-8820

Email:

[email protected]

Web:

www.ampedwireless.com/support

Summary of Contents for RE1200EX

Page 1: ...User s Guide User s Guide RE1200EX HIGH POWER TM AC1200 PRO WI FI RANGE EXTENDER...

Page 2: ...WI FI SETTINGS 31 Home Network Settings 2 4GHz 31 Extended Network Settings 2 4GHz 32 Wi Fi Protected Setup WPS 2 4GHz 35 User Access 2 4GHz 36 Wireless Coverage Controls 2 4GHz 37 Access Schedule 2 4...

Page 3: ...ty products through innovation and advanced technology We pride ourselves on delivering products that outperform and go beyond your expectations If you have any questions please feel free to contact u...

Page 4: ...e all the contents within your package High Power AC1200 Pro Wi Fi Range Extender 30 ft Power over Ethernet Cable Power over Ethernet Adapter Standard Ethernet Cable Power Cable Metal Desktop Stand Me...

Page 5: ...twork network devices connected to the Pro Range Extender f 2 4GHz Wireless Activity Blinks rapidly when 2 4GHz wireless data traffic is passing through the Pro Range Extender g h 5 0GHz Wireless Acti...

Page 6: ...configuration section for setup procedures b PoE Port Power over Ethernet capable RJ 45 port used to connect the Pro Range Extender to the included PoE Adapter for power and data connectivity c LAN P...

Page 7: ...o Range Extender b Extender Port Connect a PoE cable between the PoE Adapter s Extender port and the PoE port on the Pro Range Extender to provide power to the Pro Range Extender c LAN Port RJ 45 port...

Page 8: ...Indoor a Place the stand in an optimum location b Secure the RE1200EX onto the desktop mount by sliding it down onto the L shaped desktop mount c Position the cables so that they are neatly tucked and...

Page 9: ...all b Remove the RE1200EX and securely drill two screws where you ve marked on the wall Leave some space between the screw head and the wall so the AP1200EX can be slide mounted onto the screws c Moun...

Page 10: ...against the pole b Use the included hose clamp or plastic tie and secure it through the smaller hole located on the bottom of the mounting bracket Use a screw driver to tighten the clamp until the ada...

Page 11: ...ocation The location of where you install the Range Extender is very important to how it will function The optimal setup location should be somewhere no more than halfway between your Wi Fi hotspot so...

Page 12: ...DER port on the PoE adapter c Locate the power adapter and connect one end to a power outlet and the other end to the PWR port on the back of the PoE adapter d Locate the shorter network cable and con...

Page 13: ...12 Connect your PC or Tablet to the Range Extender...

Page 14: ...nto the web address bar c If the web menu fails to open type in the following IP address into your web address bar http 192 168 1 240 a Disconnect your PC from all Wi Fi networks b Attach an Ethernet...

Page 15: ...find an available network to extend The diagram on this page displays the terms used to describe 1 The network you are trying to extend Home Network 2 The network that is rebroadcasted and extended E...

Page 16: ...tween that network and the Range Extender It is important to choose networks that are greater than 70 A wireless network with a signal strength of less than 70 may create a poor connection which resul...

Page 17: ...If you are repeating a dual band router you will need to enter the security key for both the 2 4GHz and 5 0GHz network If either network does not have security leave this field blank After you have e...

Page 18: ...the settings from your Home Network the wizard will copy the SSID and security key of your Home Network The SSID of the Extended Network will have a _RE at the end of its name For example Home_Network...

Page 19: ...our PC or tablet to the new Extended Network Follow the instructions on the screen to connect to the Extended Network Once you have connected click the OK button to complete the setup process If there...

Page 20: ...is now successfully configured Your settings are now saved If you have any wired devices that you would like to attach to the Range Extender you may do so now using the LAN ports on the bottom of the...

Page 21: ...utomatically selects the Home Network 2 4GHz or 5 0GHz your wired devices will be routed through to connect to the Internet If you wish to change this setting you may do so from the web menu by access...

Page 22: ...ks show a signal strength of 70 or greater c Check that your Home Network router s DHCP server is enabled d Try changing the channel of the Home Network router to a higher channel number and run the S...

Page 23: ...k SSID 5 0GHz Manually enter the Identification name of the existing 5 0GHz Home Network you wish to connect to Channel Number Enter the channel number of the Home Network If the channel number does n...

Page 24: ...Network The name used to identify your Extended Network This is the name that appears when a user scans for available Wi Fi networks Band Allows you to setup access under a specific combination of Wi...

Page 25: ...your Guest Network Data Rate Restrict access to the Guest Network by setting a lower bandwidth by changing the data rate Broadcast SSID Disable to hide your SSID from public view Users will need to m...

Page 26: ...nger have a successful connection to your Home Network Using the drop down menu you can select which network you wish to configure and may adjust the security settings below If you are using the Guest...

Page 27: ...use The Range Extender supports all types of WPS setup Option A Push button You may push the WPS button on the web menu Option B PIN Some wireless devices use a PIN number to access wireless network...

Page 28: ...not allowed into your network A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Windows compu...

Page 29: ...0GHz Extended Wireless Network For a smaller coverage area you can select a lower output power For the maximum wireless coverage select the 100 selection Note that if you select a lower output power...

Page 30: ...l control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to be available d App...

Page 31: ...nd Recommended setting is at 2346 meaning the High Power Range Extender will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS data packets Lower values r...

Page 32: ...ons Home Network SSID 2 4GHz Manually enter the Identification name of the existing 2 4GHz Home Network you wish to connect to Channel Number Enter the channel number of the Home Network If the channe...

Page 33: ...Network The name used to identify your Extended Network This is the name that appears when a user scans for available Wi Fi networks Band Allows you to setup access under a specific combination of Wi...

Page 34: ...our Guest Network Data Rate Restrict access to the Guest Network by setting a lower bandwidth by changing the data rate Broadcast SSID Disable to hide your SSID from public view Users will need to man...

Page 35: ...nger have a successful connection to your Home Network Using the drop down menu you can select which network you wish to configure and may adjust the security settings below If you are using the Guest...

Page 36: ...use The Range Extender supports all types of WPS setup Option A Push button You may push the WPS button on the web menu Option B PIN Some wireless devices use a PIN number to access wireless network...

Page 37: ...to your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Windows compu...

Page 38: ...4GHz Extended Wireless Network For a smaller coverage area you can select a lower output power For the maximum wireless coverage select the 100 selection Note that if you select a lower output power...

Page 39: ...l control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to be available d App...

Page 40: ...old The Default and Recommended setting is at 2346 meaning the High Power Range Extender will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS data packe...

Page 41: ...length of the Cyclic Redundancy Check for communication between the Range Extender and roaming wireless users IAPP Inter Access Point Protocol STBC Space Time Block Coding improves reception by codin...

Page 42: ...ic through the fastest available frequency band BoostBand Technology can only be enabled when the Range Extender is connected to a dual band connection By default BoostBand Technology will use the fas...

Page 43: ...d accepts RP SMA antenna connections It is compatible with most high gain antennas It is important that you attach the external antenna to the External Antenna Port BEFORE activating the External Ante...

Page 44: ...manage the IP addresses within your Extended network and with your Home Network automatically When connected to a Home Network the Range Extender will obtain an IP address from your Home Network s ro...

Page 45: ...fore changing this mode If you are no longer able to access the web menu you will need to perform a hardware reset Domain Name The Domain Name allows you to change the URL which is used to access the...

Page 46: ...e Extender s wired port through the 5 0GHz Home Network to access the web with the fastest speeds If you choose you may adjust this setting so that all wired traffic is routed through the 2 4GHz Home...

Page 47: ...S The Management features on the Range Extender allow you to view the status of your Range Extender and adjust other settings such as your System Clock Passwords and Firmware Upgrades among other admi...

Page 48: ...y the current clock settings of the Range Extender If this time is off go to the System Clock section and configure your system time The Wired Ports Routing shows the active Home Network used for tran...

Page 49: ...optimal installation location A signal strength of 70 or greater is recommended for stable operation of the High Power Range Extender Extended Wireless Network Settings Shows the current settings for...

Page 50: ...ity for all upload and download data between the Home Network and the Range Extender Extended Wireless Network These statistics shows all data activity for all users connected wirelessly to the Range...

Page 51: ...System Clock Maintain the internal clock for the Range Extender by syncing with your computer s time Your system clock settings need to be accurate in order for logs and wireless access schedules to w...

Page 52: ...nder The System Logs are also used by Amped Wireless Elite Support Concierges to help troubleshoot your Range Extender when needed It is recommended that you enable all logs in the event that troubles...

Page 53: ...lways save your current settings first by going to the Save Reload Settings page The firmware upgrade process will reset the settings of the Range Extender to default settings Manual Firmware Upgrade...

Page 54: ...ireless com support and remember the location where you saved it Firmware files may also be provided by Amped Wireless Elite Support Concierges b Click Choose File and locate the file c Click Upload t...

Page 55: ...atform To save current settings a Click Save b Select a file name and location To load previously saved settings a Click Browse b Locate the previously saved settings file c Click Upload to restore th...

Page 56: ...word Settings By default the Range Extender does not require a password to log on to the web menu If you wish to enable a password to protect unauthorized access to the web menu and Setup Wizard you m...

Page 57: ...4GHz Amplifiers 2 x 5 0GHz Amplifiers 4 x Low Noise Amplifiers Antennas 1 x Detachable High Gain Directional Dual Band Antenna 1 x Reverse SMA Connector for optional external antennas Ports Ports Rang...

Page 58: ...xtender back to default settings hold down the Reset button on the bottom panel for 10 seconds The Range Extender will reset back to factory settings as listed below IP Address 192 168 1 240 Web Menu...

Page 59: ...We are here to help If you have any issues with your Range Extender please contact us To contact Amped Wireless Elite Support use one of the following methods Phone 888 573 8820 Email techsupport dpi...

Page 60: ...r We recommend the Google Chrome web browser c Try to open your web browser to the default IP address by putting this number into your web browser instead 192 168 1 240 d Power off unplug power from t...

Page 61: ...r you have successfully reset the Home Network connection try connecting wirelessly again I can no longer access the Web Menu or the Range Extender no longer responds a Connect to your Range Extender...

Page 62: ...10 seconds then let go After the Range Extender has fully reset use an Ethernet cable and connect to the Range Extender Log in to the Web Menu at http setup ampedwireless com and run through the Wiza...

Page 63: ...ough the Setup Wizard again On the SCAN page your Home Network should show a signal strength of 70 or greater If it does not move the Range Extender closer to your Home Network and try again c If you...

Page 64: ...e that your Home Network s wireless SSID is broadcasting and not hidden If your Home Network SSID is hidden you will need to manually setup the Range Extender through the Wireless Settings Home Networ...

Page 65: ...the Home Wireless Network Settings section This Signal Strength must be above 70 If it is below move the Range Extender closer to your router or reposition the Range Extender d Check that the antenna...

Page 66: ...al band router and I cannot extend the network or both networks a The Range Extender will repeat the 2 4GHz signal and the 5 0GHz signal from your router simultaneously Both wireless networks must hav...

Page 67: ...t have Internet access a The Home Network itself may not have Internet access Check to see that you have internet access by connecting directly to the Home Network first If you are able to go online t...

Page 68: ...from your Home Network The closer the Range Extender is to your Home Network the better its connection will be The Range Extender must have a strong signal in order to repeat the signal with fast spee...

Page 69: ...ccess http setup ampedwireless com From the web menu go to More Settings Network Settings Wired Port Configuration Check that the wired port is routed through an active Home Network connection If the...

Page 70: ...connected securely to the antenna connector c The wireless channel that your network is running on may be congested Change the wireless channel on your home Router and reconnect the Range Extender Th...

Page 71: ...er should automatically reconnect to your networks new settings however if it does not simply reconfigure the Range Extender to your network g The network adapter that you are using may have poor rang...

Page 72: ...e Settings from the Management Web Menu page Wi Fi Protected Setup WPS is not working Push button configuration does not detect the connection a The Range Extender supports WPS connections however som...

Page 73: ...that Amped Wireless is unable to repair or replace a product i e discontinued product Amped Wireless will offer a credit toward the purchase of a similar product of equal or lesser value direct from...

Page 74: ...limited to weather and electrical disturbances The Amped Wireless Limited Warranty is the sole warranty for this product There are no other warranties expressed or except required by law implied incl...

Page 75: ...ca are responsible for all shipping and handling costs including custom duties taxes and all other related charges Technical Support The Amped Wireless Limited Warranty is not related to the terms con...

Page 76: ...s are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and...

Page 77: ...roduct near water or during an electrical storm as there may be a remote risk of electrical shock from lighting This product may contain lead known to the State of California to cause cancer and birth...

Page 78: ...onment This equipment should be installed and operated with minimum distance 20cm between the radiator your body The antennas used for this transmitter must be installed to provide a separation distan...

Page 79: ...unction with any other antenna or transmitter This radio transmitter REC22A has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indica...

Page 80: ...sfonctionnement D claration d exposition la radiation Cet quipement respecte les limites d exposition aux rayonnements IC d finies pour un environnement non contr l Cet quipement doit tre install et m...

Page 81: ...5825 MHz doit se conformer la limite de p i r e sp cifi e pour l exploitation point point et non point point selon le cas De plus les utilisateurs devraient aussi tre avis s que les utilisateurs de r...

Page 82: ...Wireless solely for non commercial use within your organization in support of Amped Wireless products No other use of this information is authorized Any copy of these materials which you make shall r...

Page 83: ...as to the accuracy of the information including representations and warranties about the accuracy of product specifications marketing material product availability new product launch dates and all ot...

Page 84: ...st results Actual performance may vary due to differences in operating environments building materials and wireless obstructions Performance may increase or decrease over the stated specification Wire...

Page 85: ...ing Amped Wireless will not support or warrant any product in which you have or have attempted to modify the Software provided by Amped Wireless You may not lease sublicense resell redistribute or oth...

Page 86: ...IRELESS IS NOT RESPONSIBLE FOR ANY DAMAGE TO THE PURCHASER S COMPUTER SYSTEM OR DATA All title and copyrights in and to the Software and any copies thereof are owned by Amped Wireless or its partners...

Page 87: ...clusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of our agreement including but not l...

Page 88: ...gs will take place in the county where you reside If your claim is for 10 000 or less you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitra...

Page 89: ...d your full name and contact information your concern and your proposed solution by mail to us at 900 N 23rd St Saint Louis Missouri 63106 Attn Legal Department This Agreement and the rights of the pa...

Page 90: ...Amped Wireless Newo Corporation All rights reserved Amped Wireless Newo Corporation and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation 888 573 8820 techsupport amp...

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