background image

REA20v2

 

USER’S GUIDE

 

 

 

58 

58 

Troubleshooting: Home Network Connection Issues 

I cannot connect to my Home Network. I received an error when running the Setup Wizard. 

a.

 

Your Home Network may be secured. Double check that you have the correct security key to connect 
to the Home Network. 

b.

 

Your Range Extender may be located too far from your Home Network. Run through the Setup Wizard 
again. On the SCAN page, your Home Network should show a signal strength of 70% or greater. If it 
does not, move the Range Extender closer to your Home Network and try again. 

c.

 

If you are connecting to a dual band router, both networks (2.4GHz and 5GHz) should have a signal 
strength of 70% or greater. 

d.

 

Check that the antennas are connected securely to the antenna connectors.  

e.

 

Check to see that your Home Network router’s DHCP server is enabled. The Range Extender needs to 
obtain an IP from your Home Network router. 

 

 

 

Summary of Contents for HIGHPOWER REA20v2

Page 1: ...User s Guide REA20v2 HIGHPOWER TM AC1200 WI FI RANGE EXTENDER...

Page 2: ...User Access 5 0GHz 23 Wireless Coverage Controls 5 0GHz 24 Access Schedule 5 0GHz 25 Advanced Settings 5 0GHz 26 2 4GHz WI FI SETTINGS 28 Home Network Settings 2 4GHz 28 Extended Network Settings 2 4...

Page 3: ...hest quality products through innovation and advanced technology We pride ourselves on delivering products that outperform and go beyond your expectations If you have any questions please feel free to...

Page 4: ...Contents Check to make sure you have all the contents within your package High Power AC1200 Wi Fi Range Extender 2 x Detachable High Gain Antennas Power Adapter Setup Guide CD User s Guide Installatio...

Page 5: ...Wireless Activity Blinks rapidly when wireless data traffic is transmitted or received over the 2 4GHz wireless network Internet Connection Indicates when the Range Extender is connected to the Intern...

Page 6: ...econds to reset the Range Extender back to factory settings WPS Hold down for 3 seconds to enable WPS push button configuration Wired Ports Gigabit RJ 45 ports for connecting to wired computers or net...

Page 7: ...Find a Setup Location The location of where you install the Range Extender is very important to how it will function The optimal setup location should be somewhere no more than halfway between your Wi...

Page 8: ...to the Range Extender a Connect the included high gain antennas by screwing them into the antenna connectors b Plug the Range Extender into an available power outlet c Connect your PC or Tablet to th...

Page 9: ...less com into the web address bar c If the web menu fails to open type in the following IP address into your web address bar http 192 168 1 240 a Disconnect your PC from all Wi Fi networks b Attach an...

Page 10: ...ck SCAN to find an available network to extend The diagram on this page displays the terms used to describe 1 The network you are trying to extend Home Network 2 The network that is rebroadcasted and...

Page 11: ...nection between that network and the Range Extender It is important to choose networks that are greater than 70 A wireless network with a signal strength of less than 70 may create a poor connection w...

Page 12: ...ecurity key If you are repeating a dual band router you will need to enter the security key for both the 2 4GHz and 5 0GHz network If either network does not have security leave the field blank After...

Page 13: ...lone the settings from your Home Network the wizard will copy the SSID and security key of your Home Network The SSID of the Extended Network will have a _RE at the end of its name For example Home_Ne...

Page 14: ...REA20v2 USER S GUIDE 13 Connection Check DO NOT LEAVE OR REFRESH THIS PAGE Allow the countdown to complete and the Wizard will automatically redirect you to the next step...

Page 15: ...t to the new Extended Network Follow the instructions on the screen to connect to the Extended Network Once you have connected click the check box to confirm The Next button will appear allowing you t...

Page 16: ...ummary details and save it for future reference If you have any wired devices that you would like to attach to the Range Extender you may do so now If you haven t already positioned your Range Extende...

Page 17: ...up Wizard automatically selects the Home Network 2 4GHz or 5 0GHz your wired devices will be routed through to connect to the Internet If you wish to change this setting you may do so from the web men...

Page 18: ...Hz and 5 0GHz networks show a signal strength of 70 or greater c Check that your Home Network router s DHCP server is enabled d Try changing the channel of the Home Network router to a higher channel...

Page 19: ...Home Network SSID 5 0GHz Manually enter the Identification name of the existing 5 0GHz Home Network you wish to connect to Channel Number Enter the channel number of the Home Network If the channel nu...

Page 20: ...Extended Network The name used to identify your Extended Network This is the name that appears when a user scans for available Wi Fi networks Band Allows you to setup access under a specific combinat...

Page 21: ...e name of your Guest Network Data Rate Restrict access to the Guest Network by setting a lower bandwidth by changing the data rate Broadcast SSID Disable to hide your SSID from public view Users will...

Page 22: ...will no longer have a successful connection to your Home Network Using the drop down menu you can select which network you wish to configure and may adjust the security settings below If you are usin...

Page 23: ...der supports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the Range Extender Option B PIN Some wireless devices use...

Page 24: ...allowed into your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Wi...

Page 25: ...e of your 5 0GHz Extended Wireless Network For a smaller coverage area you can select a lower output power For the maximum wireless coverage select the 100 selection Note that if you select a lower ou...

Page 26: ...for parental control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to be avai...

Page 27: ...ent Threshold The Default and Recommended setting is at 2346 meaning the High Power Range Extender will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS...

Page 28: ...Defines the length of the Cyclic Redundancy Check for communication between the Range Extender and roaming wireless users IAPP Inter Access Point Protocol STBC Space Time Block Coding improves recepti...

Page 29: ...onfigurations Home Network SSID 2 4GHz Manually enter the Identification name of the existing 2 4GHz Home Network you wish to connect to Channel Number Enter the channel number of the Home Network If...

Page 30: ...Extended Network The name used to identify your Extended Network This is the name that appears when a user scans for available Wi Fi networks Band Allows you to setup access under a specific combinat...

Page 31: ...e name of your Guest Network Data Rate Restrict access to the Guest Network by setting a lower bandwidth by changing the data rate Broadcast SSID Disable to hide your SSID from public view Users will...

Page 32: ...will no longer have a successful connection to your Home Network Using the drop down menu you can select which network you wish to configure and may adjust the security settings below If you are usin...

Page 33: ...der supports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the Range Extender Option B PIN Some wireless devices use...

Page 34: ...allowed into your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Wi...

Page 35: ...e of your 2 4GHz Extended Wireless Network For a smaller coverage area you can select a lower output power For the maximum wireless coverage select the 100 selection Note that if you select a lower ou...

Page 36: ...for parental control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to be avai...

Page 37: ...ent Threshold The Default and Recommended setting is at 2346 meaning the High Power Range Extender will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS...

Page 38: ...Defines the length of the Cyclic Redundancy Check for communication between the Range Extender and roaming wireless users IAPP Inter Access Point Protocol STBC Space Time Block Coding improves recepti...

Page 39: ...twork traffic through the fastest available frequency band BoostBand Technology can only be enabled when the Range Extender is connected to a dual band connection By default BoostBand Technology will...

Page 40: ...re to help manage the IP addresses within your Extended network and with your Home Network automatically When connected to a Home Network the Range Extender will obtain an IP address from your Home Ne...

Page 41: ...NS Note Disabling Auto DNS will require that you access the web menu using the IP address of this device It is recommended that you note your IP address before changing this mode If you are no longer...

Page 42: ...to the Range Extender s wired port through the 5 0GHz Home Network to access the web with the fastest speeds If you choose you may adjust this setting so that all wired traffic is routed through the 2...

Page 43: ...ENT FEATURES The Management features on the Range Extender allow you to view the status of your Range Extender and adjust other settings such as your System Clock Passwords and Firmware Upgrades among...

Page 44: ...ill display the current clock settings of the Range Extender If this time is off go to the System Clock section and configure your system time The Wired Ports Routing shows the active Home Network use...

Page 45: ...inding the optimal installation location A signal strength of 70 or greater is recommended for stable operation of the High Power Range Extender Extended Wireless Network Settings Shows the current se...

Page 46: ...data activity for all upload and download data between the Home Network and the Range Extender Extended Wireless Network These statistics shows all data activity for all users connected wirelessly to...

Page 47: ...Management System Clock Maintain the internal clock for the Range Extender by syncing with your computer s time Your system clock settings need to be accurate in order for logs and wireless access sch...

Page 48: ...Range Extender The System Logs are also used by Amped Wireless Elite Support Concierges to help troubleshoot your Range Extender when needed It is recommended that you enable all logs in the event th...

Page 49: ...member to always save your current settings first by going to the Save Reload Settings page The firmware upgrade process will reset the settings of the Range Extender to default settings Manual Firmwa...

Page 50: ...www ampedwireless com support and remember the location where you saved it Firmware files may also be provided by Amped Wireless Elite Support Concierges b Click Choose File and locate the file c Clic...

Page 51: ...a stable platform To save current settings a Click Save b Select a file name and location To load previously saved settings a Click Browse b Locate the previously saved settings file c Click Upload to...

Page 52: ...gement Password Settings By default the Range Extender does not require a password to log on to the web menu If you wish to enable a password to protect unauthorized access to the web menu and Setup W...

Page 53: ...ss Scheduling Specific day and time 2 4GHz or 5 0GHz Separately Wireless Coverage Control 15 100 Output Power 2 4GHz or 5 0GHz Separately Antennas 2 x Detachable High Gain Dual Band Antennas 2 x Rever...

Page 54: ...n your Range Extender back to default settings hold down the Reset button on the back panel for 10 seconds The Range Extender will reset back to factory settings as listed below IP Address 192 168 1 2...

Page 55: ...ATION We are here to help If you have any issues with your Range Extender please contact us To contact Amped Wireless Elite Support use one of the following methods Phone 888 573 8820 Email techsuppor...

Page 56: ...t web browser We recommend the Google Chrome web browser c Try to open your web browser to the default IP address by putting this number into your web browser instead 192 168 1 240 d Power off unplug...

Page 57: ...d again After you have successfully reset the Home Network connection try connecting wirelessly again I can no longer access the Web Menu or the Range Extender no longer responds a Connect to your Ran...

Page 58: ...S GUIDE 57 10 seconds then let go After the Range Extender has fully reset use an Ethernet cable and connect to the Range Extender Login to the Web Menu at http setup ampedwireless com and run throug...

Page 59: ...rk Run through the Setup Wizard again On the SCAN page your Home Network should show a signal strength of 70 or greater If it does not move the Range Extender closer to your Home Network and try again...

Page 60: ...c Make sure that your Home Network s wireless SSID is broadcasting and not hidden If your Home Network SSID is hidden you will need to manually setup the Range Extender through the Wireless Settings H...

Page 61: ...be under the Home Wireless Network Settings section This Signal Strength must be above 70 If it is below move the Range Extender closer to your router or reposition the Range Extender d Check that th...

Page 62: ...a dual band router and I cannot extend the network or both networks a The Range Extender will repeat the 2 4GHz signal and the 5GHz signal from your router simultaneously Both wireless networks must h...

Page 63: ...wever I do not have Internet access a The Home Network itself may not have Internet access Check to see that you have internet access by connecting directly to the Home Network first If you are able t...

Page 64: ...far away from your Home Network The closer the Range Extender is to your Home Network the better its connection will be The Range Extender must have a strong signal in order to repeat the signal with...

Page 65: ...ired ports of the Range Extender do not have Internet access a The Wired Port Routing on the Range Extender may not be defined correctly While connected to the Range Extender open your web browser and...

Page 66: ...ntennas are connected securely to the antenna connectors c The wireless channel that your network is running on may be congested Change the wireless channel on your home Router and reconnect the Range...

Page 67: ...ever if it does not simply reconfigure the Range Extender to your network f The network adapter that you are using may have poor range older technology with slower speeds or may need a driver update g...

Page 68: ...r Time Zone Settings from the Management Web Menu page Wi Fi Protected Setup WPS is not working Push button configuration does not detect the connection a The Range Extender supports WPS connections h...

Page 69: ...vent that Amped Wireless is unable to repair or replace a product i e discontinued product Amped Wireless will offer a credit toward the purchase of a similar product of equal or lesser value direct f...

Page 70: ...such as but not limited to weather and electrical disturbances The Amped Wireless Limited Warranty is the sole warranty for this product There are no other warranties expressed or except required by l...

Page 71: ...f America are responsible for all shipping and handling costs including custom duties taxes and all other related charges Technical Support The Amped Wireless Limited Warranty is not related to the te...

Page 72: ...These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not in...

Page 73: ...e of this product near water or during an electrical storm as there may be a remote risk of electrical shock from lighting This product may contain lead known to the State of California to cause cance...

Page 74: ...lled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body The antennas used for this transmitter must be installed to provide a separat...

Page 75: ...ence 2 This device must accept any interference received including interference that may cause undesired operation Radiation Exposure Statement This equipment complies with IC radiation exposure limit...

Page 76: ...2 Cet appareil doit accepter toute interf rence re ue y compris les interf rences pouvant provoquer un dysfonctionnement D claration d exposition la radiation Cet quipement respecte les limites d exp...

Page 77: ...Amped Wireless authorizes you to copy materials published by Amped Wireless solely for non commercial use within your organization in support of Amped Wireless products No other use of this informatio...

Page 78: ...information on all media However Amped Wireless makes no warranty as to the accuracy of the information including representations and warranties about the accuracy of product specifications marketing...

Page 79: ...formance test results Actual performance may vary due to differences in operating environments building materials and wireless obstructions Performance may increase or decrease over the stated specifi...

Page 80: ...or tampering Amped Wireless will not support or warrant any product in which you have or have attempted to modify the Software provided by Amped Wireless You may not lease sublicense resell redistrib...

Page 81: ...ATA AMPED WIRELESS IS NOT RESPONSIBLE FOR ANY DAMAGE TO THE PURCHASER S COMPUTER SYSTEM OR DATA All title and copyrights in and to the Software and any copies thereof are owned by Amped Wireless or it...

Page 82: ...all have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of our agreement includin...

Page 83: ...ion hearings will take place in the county where you reside If your claim is for 10 000 or less you may choose whether the arbitration will be conducted solely on the basis of documents submitted to t...

Page 84: ...nformation your concern and your proposed solution by mail to us at 13089 Peyton Dr C307 Chino Hills CA 91709 Attn Legal Department This Agreement and the rights of the parties hereunder shall be gove...

Page 85: ...Amped Wireless Newo Corporation All rights reserved Amped Wireless Newo Corporation and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation 888 573 8820 techsupport amp...

Reviews: