REA20v2
USER’S GUIDE
17
17
If the Home/Office Network connection fails try the following…
The failed connection page will provide you with information on why the connection failed. Read the
instructions carefully and retry your connection. The tips below will help to solve common issues:
a.
Check to make sure your Home Network security settings are correct.
b.
On the SCAN page, check that your Home Network is showing a signal of 70% or greater. If not, move
the Range Extender closer to your Home Network router and try again. If you are connecting to a dual
band router, ensure that both the 2.4GHz and 5.0GHz networks show a signal strength of 70% or
greater.
c.
Check that your Home Network router’s DHCP server is enabled.
d.
Try changing the channel of the Home Network router to a higher channel number and run the Setup
Wizard again.
e.
Check the internet connection on your Home Network wireless router. Connect directly to your router
and attempt to access the web. If this fails, the problem is with your internet connection. Contact
your broadband provider to fix this issue first before configuring the Range Extender.
f.
Try to reboot (unplug the power from the Range Extender and plug it back in) the Range Extender and
check to see if the connection is established (some networks may be very slow and take longer than
the allotted time for the Range Extender to successfully connect).
