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USER’S GUIDE
38
I have a dual-band wireless router and I cannot connect to it.
Log into the Web Menu for your dual-band wireless router and adjust the wireless settings. Change
the wireless band to mixed mode 2.4GHz and 5GHz or 2.4GHz only.
The connection seems slow or the utility states a slow connection (54Mbps or lower).
a.
You may be far from your wireless router. Try moving closer and checking your speeds again. Wireless
speed degrades as you move further away from the wireless router.
b.
The wireless router you are connected to may not support 802.11ac speeds. Check the speed of your
wireless router. Make sure it is an 802.11ac router.
c.
The wireless router may not be configured for full 802.11ac speeds. Check the current wireless settings
on your router to ensure that it is in 802.11ac mode.
d.
There may be many wireless users on your network. Check that your wireless network is not congested
with wireless users.
e.
Users on your wireless network may be utilizing the available bandwidth. Other users may be using
data intensive applications such as media streaming, downloading large files and gaming.
f.
If you have an original wireless adapter or Ethernet adapter that may be causing problems with your
wireless connection or making your wireless connection slow. To disable it:
