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DIAGNOSTICS CODES

The Amigo controller has a built-in diagnostic feature that will cause 

the diagnostic light LEDs 

(located on either side of the battery gauge)

 

to flash a numeric code indicating service issues to aid in diagnosis. 

When indicating a service problem, the diagnostic light LEDs will 

flash, hesitate for a moment, and then flash again. Follow the code 

listings below to determine the problem. If the code indicates a 

service problem, contact your local service representative or call the 

Amigo service department at 1-800-248-9131 for instructions to 

verify and correct the problem. 

(1)  Unplug handle cable and plug back in.

 

(2)  Check all wiring connections and output. 

(3)  Disconnect brake and cycle key, if code changes to 1-2,  replace brake. 

(4)  Replace controller.

(1)  Ensure EM brake lever is in normal/drive position 

(SmartShopper only). 

(2)  Unplug handle cable and plug back in. 

(3)  Check all wiring connections and output. 

(4)  Replace brake. 

(5)  Replace controller.

(1)  Check motor wiring connections.

 

(2)  Disconnect brake and cycle key, if code changes to 2-2, replace motor. 

(3)  Replace controller. 

(1)  Ensure EM brake lever is in normal/drive position.

 

(2)  Check motor wiring connections.  

(3)  Replace motor. 

(4)  Replace controller.

(1)  Check / replace batteries.

 

(2)  Check / replace controller.

(1)  Allow to sit idle for 15 minutes, restart and see if code disappears.

 

(2)  Ensure EM brake and / or motor is not causing excessive amperage draw. 

(3)  Replace controller.

(1)  Replace battery charger if voltage is 32 volts or higher.

 

(2)  If 31 volts or lower, replace controller.

(1)  Replace charger wiring.

 

(2)  Replace battery charger. 

(3)  Replace controller.

(1)  Replace controller.

(1)  Replace controller.

(1)  Check to ensure handle cable is in good condition.

 

(2)  Check that throttle lever moves freely and returns to center. 

(3)  Replace throttle hall effect.

(1)  Replace controller.

1-1

1-2

2-1

2-2

2-3

3-1

4-1

4-2

5-1
5-2

5-3

6-1

EM Brake windings or connections are shorted

EM Brake windings or connections are open or  

EM brake release lever in "freewheeling position"

Motor windings or connections are shorted

Motor windings or connections are open  

Power shortage

Over temperature condition

Charger is supplying too much voltage  

during the battery charge cycle

Charger not dropping back into "float mode"  

during battery charge cycle

Controller drive FETS shorted

Controller regenerative braking FETS shorted

Throttle hall effect or throttle  

circuitry reading fail band fault

Bad software revision

 

CODE CAUSE 

SOLUTIONS

 

Note:

 First solution listed for each diagnostic code will fix that problem 80% of the time. Attempt solutions in the order listed.

 

1-800-248-9131

Summary of Contents for SMARTSHOPPER

Page 1: ...VALUESHOPPER AND VALUESHOPPER XL Models carrying the ETL Listed Mark are Listed to UL Subject 3456 Manager to Read this Manual BEFORE Product is Floor Operational Serial Number Date of Purchase ValueShopper ValueShopper XL SmartShopper ...

Page 2: ...lease contact the Amigo customer service team at 800 248 9131 989 777 0910 or e mail service myamigo com Hours of operation are 7 30 AM through 6 00 PM EST Monday Friday SAFETY FIRST For your convenience and understanding signal words are defined below WARNING IS USED TO INDICATE THE PRESENCE OF A HAZARD WHICH CAN CAUSE SEVERE PERSONAL INJURY DEATH OR SUBSTANTIAL PROPERTY DAMAGE IF THE WARNING IS ...

Page 3: ...131 2 Labels and signage found on Amigo SmartShopper ValueShopper and ValueShopper XL Please call 800 248 9131 if you are missing labels or need a replacement 11833 and 11957 10799 10800 and 11958 11834 and 11959 ...

Page 4: ...cker switch or key 3 Forward reverse hand control levers 4 Battery gauge Driving Driver must be seated to engage seat switch and operate cart To move forward pull the right side to the hand control lever toward you Figure 2 or by pushing the left side of the hand control lever away from you By releasing the control lever you will roll to a stop To operate in reverse pull the left side of the hand ...

Page 5: ...rge fully charge for nine 9 hours or overnight if possible CHARGE WHEN NOT IN USE FOR BEST BATTERY LIFE Remember It is best to keep the batteries fully charged Extended charging is encouraged and will not overcharge or harm the batteries As a safety feature driving functions are disabled while in the charging mode Shoppers will not drive when charge cord is plugged in Assuring Long Battery Life Wa...

Page 6: ...ge batteries fully in a dry location If you remove the batteries from the Amigo put them on a surface that cannot be damaged by acid fumes Whenever a battery is charged and discharged through a cycle it breathes The breathing of the battery emits acid fumes and may mark surfaces it rests on for long periods of time Never smoke or allow an open flame in the vicinity of the battery Use charger for c...

Page 7: ...systems at front entrance of store For operating questions call the Amigo service department 1 800 248 9131 or 989 777 0910 7 30 a m to 6 00 p m EST Monday Friday Please reference serial number when calling You may also contact us by fax at 1 800 334 7274 or email service myamigo com Note Batteries should last 18 36 months if fully charged daily Ensuring the AC cord is in good operating condition ...

Page 8: ...gers under the cover just below the holes in the rear of the cover Pull cover out and then up Figure 9A Pull cover out on each side Lift cover off Figure 9B Circuit Breaker Instructions An automatic resetting circuit breaker protects the wiring and battery in the event of a short circuit It is located inside of the cover Figure 10 If the Amigo stops check for overloads or short circuits before con...

Page 9: ... technology look for the bracket and sensor assembly Figure 15 underneath the basket Figure 16 featuring the Smart Technologies sign Figure 17 ETL Listed Mark Location ETL Listed Mark is located on right side of pedestal directly under seat right side when operator in seated position see Figure 11 Circuit Breaker Instructions A manual reset circuit breaker protects the wiring and battery in the ev...

Page 10: ...ontroller 1 Check replace batteries 2 Check replace controller 1 Allow to sit idle for 15 minutes restart and see if code disappears 2 Ensure EM brake and or motor is not causing excessive amperage draw 3 Replace controller 1 Replace battery charger if voltage is 32 volts or higher 2 If 31 volts or lower replace controller 1 Replace charger wiring 2 Replace battery charger 3 Replace controller 1 R...

Page 11: ...it date code on battery will be required 2 Warranty covers defects in workmanship and material 3 Failure constitutes a fully recharged battery with less than 50 of its rated capacity under normal operating charging conditions and is covered within the 60 months period 4 Lithium batteries must be returned to AMI Upon receipt batteries will be tested to confirm warranty conditions are met 5 Lithium ...

Page 12: ...geport MI 48722 9725 Phone 800 248 9131 or 989 777 0910 Fax 800 334 7274 www amigoshopper com 2017 Amigo Mobility International Inc Amigo is a registered trademark of Amigo Mobility International Inc 0317 0803 RevN Improving Lives Through Mobility since 1968 ...

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