15
TROUBLESHOOTING
Problem
Probable cause/Solution
The washing machine is not
working
- Turn the tap on
Clean the mesh filter on the supply hose.
- Close the door of the appliance.
Press the [Start/ Pause] button.
Water leaks
- Connect the water intake properly.
The load in the appliance has not
been spun
- Replace the load evenly in the drum, clean the pump filter.
Unpleasant smell in the drum
- Activate the Autoclean cycle without a load
(see the washing programme table).
No water in the drum
- Turn on the tap with the water supply.
There is water left in the fabric
softener container.
- Firmly press the button in the middle container
Washing not properly rinsed
- Use the correct amount of cleaning agent, depending on how dirty
the washing is and the hardness of the water (see the instructions on
the cleaning agent’s packaging).
- Clean the pump filter
The appliance does not fill with
water
- Turn on the water valve
- Check the programme setting
- Check the water pressure
- Reconnect the water supply hose.
- Close the door of the appliance.
- Check the water intake is not bent or blocked.
Simultaneous intake and draining
of water
- Check that the end of the outlet hose is higher than the level of the
water in the appliance (the hose should be at a height of 0.6m to 1m).
Water outflow problems
- Check the pump filter
- Check the outlet lead
- Check the height of the outlet hose, which should be 0.6m to1m
from the bottom of the washing machine.
Appliance is vibrating
- Check that the transport safety devices have been removed.
- Level the appliance
- Secure the legs (tighten the nuts).
Foam from the detergent drawer
- Reduce the amount of detergent used.
- Check the water hardness and amount of detergent used, as well
as the type of detergent used in the drum.
The operation of the appliance is
interrupted before the programme
has finished
- Check power supply, water supply and water outlet.
Noise caused by operation of
the outlet pump after water is
removed
- The water has been removed from the drum, but small amounts
remain in the pump and outlet lead. Constant operation of the outlet
pump causes air to be sucked in leading to the characteristic noise,
which does not mean that anything is wrong.
Short breaks during the wash
cycle
- The water in the appliance is being automatically refilled.
- Pause caused by removal of excess foam.
