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© American Time
Wireless Remote Transmitter Installation Manual
Glossary
Appendix
Troubleshooting
Clock
Installation
Transmitter and
System Setup
Intr
oduction
Clock Troubleshooting
Wireless Analog Clock Troubleshooting
Quiet Mode-
With Quiet Mode enabled, clocks may not correct until the hours of 12AM-6AM. If clock corrections are needed
during the day, Quiet Mode can be disabled in Remote Connect under the Configuration menu. Click on the Quiet Mode Disable
button. (Reference Appendix F).
If
ALL
clocks are not synchronizing:
1.
Review Remote Transmitter troubleshooting.
(Reference “Troubleshooting Remote Transmitter” section on Page 25)
a. The PTT and DATA LED's on the front of the Remote Transmitter will flash every 30 seconds if it is set up properly.
However, in Quiet Mode the TX will not appear every 30 seconds.
2.
Contact American Time Technical Support at 866-748-3796.
If only
SOME
clocks are not synchronizing, continue with the trouble shooting steps.
1.
If using battery clocks, confirm the battery voltage and polarity:
a. Using a multi-meter, verify the voltage is between 1.45-1.80V at the battery pack. Clocks will not function properly
below
1.45V.
b. Polarity of the batteries inside the battery pack after installation.
c. RJ45 plug of battery pack is connected to the wireless Receiver module.
2.
If using AC clocks, confirm the power for the clocks:
a. Barrel connector at the clock is connected and secure.
b. Green LED is lit on the receiver.
3.
Confirm signal by resetting clock at location:
Battery Clocks
a. Disconnect RJ45 plug from wireless Receiver module.
b. Reconnect RJ45 after waiting at least 5 seconds.
c. Watch for LED to flash, will flash red for approximately one minute after power is applied until a valid signal is
received. LED will flash green once signal is received.
AC Clocks
a. Press and release the reset button on the back of the receiver with power supplied.
b. Watch for LED to flash, will flash red for approximately one minute after power is applied until a valid signal is
received. LED will flash green once signal is received.
4.
Clocks that Slow Tick
- Normal startup, the clock will tick once every 2-3 seconds. Wait 5 minutes for clock to get
signal.
5.
Out of Signal Range
- If the clock has not received a signal within 5 minutes the clock will run to between 2:00-2:30
and run normally. Move clock within a known signal area and re-try, the clock may be too far from the system
controller or in an interference area.
6.
Hand Obstructions
– If hands are touching each other, the dial or the crystal the clock may become off time.
(Reference Instruction Sheet 1539 to rehome and reposition clock hands)
7.
Hands Physically Moved
- Clock hands cannot be physically moved, they are set at the factory to a “Home” position.
If the hands are physically rotated, the home position will be off resulting in the time being off (reference Instruction
Sheet 1539 to rehome and reposition clock hands).
8.
Hours Off
- Remove the label on the movement and verify the rotary switch is set to MT. Switch must be set to MT no
matter what time zone the clock is located.
n
Note:
This step may not apply if clocks were received after 4/3/12.
9.
Minutes Off
- The clock may have been jarred during shipment or dropped resulting in the hands being a few minutes
off (reference Instruction Sheet 1539 to rehome and reposition clock hands).
n
Note:
The clock(s) will only attempt to sync to the SiteSync IQ Remote Transmitter at approximately 2am/pm and 8am/pm as
displayed on the clock(s) or after the clock(s) are initially powered up.
If problems cannot be resolved after following these steps, please call Technical Support at American Time at 866-748-3796.
