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AMERICAN-STANDARD ONE-YEAR LIMITED WARRANTY

If inspection of this American-Standard plumbing product, within one year after its initial purchase, confirms that it is defective in materials or workmanship, American-Standard 

will repair or, at its option, exchange the product for a similar model. 

This warranty does not apply to local building code compliance.  Since local building codes vary considerably, the purchaser of this product should check with a local building 

or plumbing contractor to insure local code compliance before installation.

This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other 

damage; if it was not installed in accordance with American-Standard's instructions; or if it has been modified in a manner inconsistent with the product as shipped by American-
Standard.

American-Standard's option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation, nor shall American-

Standard be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product, all of 
which are expressly excluded from this warranty.
 (Some states or provinces do not allow the exclusion or limitation of implied warranties, so this exclusion may not apply to 
you.)

This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this warranty does not 

affect such statutory rights.

For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or that a service request 
(including a description of the product  model and of the defect) be sent  to the following address:

TROUBLESHOOTING GUIDE

     PROBLEM                 

POSSIBLE CAUSE                                                                        CORRECTIVE ACTION

Does not flush

a.

Water supply valve closed.

a.

Open valve and allow water to fill tank.

b.

Supply line blocked.

b.

Shut off water supply, disconnect supply line, and inspect
all gaskets and washers.  Reassemble.  Also, see Fluidmaster
maintenance (see step 12).

c.  Flush valve chain too loose or disconnected.

c.

Readjust chain length as required.

    
d.  Sand or debris lodged in water control.

d.

Shut off water supply. Remove cap and clean per Step 12.

Poor or  sluggish flush

a.  Bowl water level too low.

a. 

Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.

b.  Supply valve partly closed.

b. 

Open supply valve fully.  Be sure that proper supply tube size is used.

c.  Partially clogged trapway and/or drain pipe and/or vent.

c. 

Remove obstruction.  Consult a plumber if necessary.

    
d.   Supply pressure too low.

d.  

Normal supply pressure must be at least 20 psi.

Toilet leaks

a.  Poor supply line connection.

a. 

Review Step 8 of installation procedure.

Toilet does not shut off

a.  Flush valve chain too tight, holding flush valve open.

a. 

Readjust chain length as needed. Review step 9.

b.  Flush valve seat and/or flapper worn or deformed.

b. 

Replace flapper/flush valve assembly, as needed.

c.   Sand or debris lodged in water control. 

c.  

Shut off water supply. Remove cap and clean per Step 12.

-   4   -

In the United States:

American Standard Inc.,

P.O. Box 6820

Piscataway, New Jersey 08855

Attention: Director of  Consumer Affairs

For residents of the United States, warranty information may also be

obtained by calling the following toll free number: (800) 442-1902

In Canada:

American-Standard,

2480 Stanfield Rd.,  

Mississauga, Ontario 

Canada L4Y 1S2

Toll Free:  (800) 387-0369

In Mexico:

Customer Service Manager 

Ideal Standard, S.A. de C.V.

Via Morelos #330

Col. Santa Clara

Ecatepec 55540 Edo. Mexico

 

• 

Make sure water supply is 

off. Remove valve TOP by 
lifting arm and rotating top 
and arm 1/8 turn 
counterclockwise, pressing 
down slightly on cap.

IMPORTANT: Always 
clear sand and rust from 
system.

LIFT ARM

FIRST

LIFT ARM

FIRST

• While holding a 
container over the 
uncapped VALVE to 
prevent splashing, turn 
water supply on and off a 
few times. Leave water 
supply off.

• Replace TOP by engaging 
lugs and rotating 1/8 turn 
clockwise. MAKE CERTAIN 
TIP IS TURNED TO THE 
LOCKED POSITION. 
VALVE MAY NOT TURN 
ON IF TOP IS NOT FULLY 
TURNED TO THE LOCKED 
POSITION.

  

For troubleshooting information please contact:

TROUBLESHOOTING

IF FILL VALVE SHUTS OFF BUT CONTINUES TO LEAK 
SLOWLY, 
repeat Step 12.

IF FILL VALVE TURNS OFF AND ON DURING PERIODS OF 
NON-USE, 
it is a signal you are wasting water because:

• The end of the refill tube is inserted into overflow pipe, below 
water level in tank. Attach refill tube to overflow pipe using "S" 
clip provided.

•  The flush valve is leaking because it's worn, dirty or misaligned 
with tank ball or flapper (replace with a new flapper).

IF FILL VALVE WON'T TURN ON OR SHUT OFF or REFILL 
OF TANK WATER IS SLOW after valve has been in use for 
some time, 
Fluidmaster Model 242 Replacement Seal may be 
needed.

Go to our website at www.fluidmaster.com for more 
solutions to toilet problems.

©  2001 Fluidmaster, Inc.
®  Registered trademark of Fluidmaster, Inc.

GUARANTEE: This Fluidmaster product is guaranteed to be free from defective materials and 
workmanship for a period of one year. Units returned to Fluidmaster will be replaced without charge.

Always use quality Fluidmaster repair parts when maintaining your Fluidmaster products. Fluidmaster 
shall not be responsible or liable for any damages caused by products used with Fluidmaster valves 
that were not manufactured by Fluidmaster, Inc.

30800 Rancho Viejo Road

San Juan Capistrano, CA 92675
(949) 728-2000  (800) 631-2011

www.fluidmaster.com

Summary of Contents for Heritage Elongated One-Piece Toilet 2071.016

Page 1: ... o f A m e r i c a n S t a n d a r d I n c A m e r i c a n S t a n d a r d I n c 2 0 0 2 NOTE Pictures may not exactly define contour of china and components HERITAGE1 6 GPF ONE PIECE TOILET 2071 016 ROUGHING IN DIMENSIONS NOTE Distance from wall to closet flange centerline must be as listed below Thank you for selecting American Standard the benchmark of fine quality for over 100 years To ensure ...

Page 2: ... parts must be used as illustrated to insure water tight connection Use of existing coupling nut may result in water leakage Water supply tube or pipe must extend at least 1 2 inside threaded shank of valve does not apply to flanged tubing Use existing coupling nut and washer Use existing spiral cone washer Fluidmaster cone washer may not seal completely on spiral type supply line Captive cone was...

Page 3: ...cause leakage and property damage American Standard shall not be responsible or liable for any tank fitting damage caused by the use of cleaners containing chlorine calcium hypochlorite ADJUSTABLE HEIGHT Turn on water supply Adjust water to desired level by squeezing water level adjustment clip and moving FLOAT CUP up or down along stainless steel link FLUIDMASTER TANK COVER SEAT AND COVER FLAPPER...

Page 4: ...ipe and or vent c Remove obstruction Consult a plumber if necessary d Supply pressure too low d Normal supply pressure must be at least 20 psi Toilet leaks a Poor supply line connection a Review Step 8 of installation procedure Toilet does not shut off a Flush valve chain too tight holding flush valve open a Readjust chain length as needed Review step 9 b Flush valve seat and or flapper worn or de...

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