Amana NTW4600YQ, Use And Care Manual

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First try the solutions suggested here or visit our website at www.amana.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact
with the floor and locked.
Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of
plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be
unbalanced.
Load dry garments in loose heaps evenly around basket wall. Adding wet
garments to washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single garments.
Use the Normal Regular cycle and select Large Load Size for oversized,
non-absorbent garments such as comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer”.
Empty pockets before washing. Loose items such as coins could fall between
basket and tub or may block pump. It may be necessary to call for service to
remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles, or
zippers touch against the basket.
Objects caught in washer
drain system.
Clicking or
metallic noises
Gurgling
or humming
It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as final amounts of water are removed during
the Drain / Spin cycles.
Washer may be draining
water.
Check the
following for
proper installation
or see “Using Your
Washer” section
Washer may not be level.
Vibration or Off-Balance
Noises
TROUBLESHOOTING
Humming You may hear the hum of the sensing spins after you have started the washer.
This is normal. Sensing spins will take several minutes before water is added
to the washer.
Fill light is on.
Washer not level. Water may splash off basket if washer is not level. Check that load
is not unbalanced or tightly packed.
Fill hoses not attached
tightly.
Tighten fill-hose connection.
Check the following
for proper installation:
Water Leaks
Front and rear feet must be in firm contact with floor, and washer must be level
to operate properly. Jam nuts must be tight against the bottom of the cabinet.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Do not place tape over drain opening.
Check household plumbing
for leaks or clogged sink or
drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Fill hose washers.
Improper loading can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not loaded as
recommended.
Washer not performing as expected
Washer won’t run
or fill, washer stops
working or wash light
remains on (indicating
that the washer was
unable to fill
appropriately)
Check for proper water
supply.
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.