7
What should I do if my Windows 7 computer says a driver is needed or that the
webcam is not plug & play?
Because the support of Windows 7 has ended, your PC with Windows 7 might say that
a driver is needed or the device is not recognized. Please test the webcam directly in
Skype/Zoom.
Why does the microphone still doesn’t work, even though it is being recognized by
my computer?
This could mean there is a communication issue happening between the camera and
your computer.
Navigate to
Computer Management
>
Device Manager
>
Sound, video and game
controllers
and click to expand the menu. Locate the HD Webcam USB option, right-
click and select “
Uninstall device
”.
Once the webcam has been uninstalled, unplug the USB cord from your computer and
then plug it back into the USB port. The webcam will automatically install to the newer
driver. Wait about one minute and verify if the microphone is working properly.
Why can’t I reach 1080p with my video calling applications?
There are various constrains on the system that could impede the ability to attain a
1080p video calling session. They revolve around processing power (CPU speed) and
available network bandwidth. In all cases, review the requirements from the video
calling application. They will guide as to the system performance required as well as the
necessary bandwidth.
For manual focus webcam, please gently rotate the lens ring until the video is clear. For
autofocus cam, please wave your hand in front of the cam, it will adjust the focus
automatically.
Why is there flickering or banding on the video feed when I use the webcam?
This might be due to lighting inconsistencies in your room. To resolve this, open the
video control panel of your video capture software and change the frequency response
rate to whether 50 Hz or 60 Hz, depending on your region.
The camera defaults to indoor mode. Please do not aim the camera at the light source
directly.
