Troubleshooting
Symptom
Troubleshooting Steps
Platform LED
Blinking
General
1. Incorrect wiring
2. Incorrect panel switch position
3. Unsupported panel version
4. Unsupported panel model
5. Panel is in Installer Program Mode
Honeywell Vista
1. AUI not enabled
2. AUI used for some other function
3. LRR not enabled
4. Another LRR or IP/GSM device connected to panel bus
Interlogix Concord 4
1. Module not enrolled into the Concord Bus (perform another
bus scan)
2. Another Automation device is enrolled on the Concord Bus
NX
1. Some NX panels limit the number of non-keypad devices
they support. Be sure that the panel you are connecting the
IGM to does not have more than the number of support
devices connected. (i.e. some NX-4 panels only support 1
module in addition to keypads so they cannot support both an
IGM and a wireless receiver.
Symptom
Troubleshooting Steps
CS Light Blinking
1. Verify the panel selection switch location
2. Verify wiring
3. Verify the panel is supported by the gateway
(both panel type and version)
CS Light Off
Ensure an account has been created and activate at the central
station or monitoring station.
If registration information changes after the IGM is powered up,
perform a factory default.
Both Lights Off
Ensure an account has been created and that it is active/Live.
If registration information changes after the IGM is powered up,
perform a factory default.
Supervisory
Trouble
Information
Honeywell- LRR Fault/bF error - Verify panel is 4.0 or later.
