UT260-102
User’s Guide
400-0476-001
11
8. Troubleshooting Guide
We have carefully tested and have found no problems in the supplied UT260-102. However, we would like to offer suggestions for the
following:
Switcher
Symptom
Resolution
No Audio with VGA Input
1. Make sure the VGA audio source is connected to the 3.5 mm audio input on the
switcher.
2. Check the audio source to make sure the audio is playing and that the volume is turned
up to a reasonable level.
Poor Output Image
1. Verify the cable between the switcher output and the display is a genuine HDMI cable.
2. Troubleshoot with a lower gauge shorter distance HDMI cable.
RS232 Commands Not
Recognized
1. Make sure to send all the characters in a single burst using PASTE or programming a
controller button. Typing the characters individually results in the switcher not
recognizing the individual characters as a whole command.
System Failure
1. Please call the ALTINEX Customer Service Department at (714) 990-2300 to have the
unit repaired.
