SWITCHER
400-0426-006
8
TROUBLESHOOTING GUIDE
8
We have carefully tested and found no problems in
the supplied
SW104-130
unit. However, we would
like to offer the following suggestions:
8.1 LEDs ARE OFF
Cause 1:
The power adapter is installed
wrong.
Solution 1:
Make sure the adapter output is
connected to the power input jack on
the unit. If one of the LEDs is still not
on, see Solution 2.
Solution 2:
Ensure the adapter is plugged into
an AC outlet that has power. If the
adapter has AC power and the LEDs
are still off, see Cause 2.
Cause 2:
The wrong power adapter is
installed.
Solution 1:
Please use the ALTINEX supplied
external adapter. If one of the LEDs
is still not on, please call ALTINEX
at (714) 990-2300.
8.2 UNIT DOES NOT AUTO-SWITCH
Cause 1:
The remote override switch is
installed.
Solution:
Remove the connection to the Input
Select jack on the unit. If a plug is in
the jack, even without a switch
connected, the
SW104-130
will not
auto-switch properly. If the unit does
not auto-switch with the plug
removed, see Cause 2.
Cause 2:
The control switch is not in the
auto position.
Solution:
Switch the Control Switch to the
auto position. If the unit does not
auto-switch, see Cause 3.
Cause 3:
The signal is not active or is
improperly formatted.
Solution 1:
Remove the input signals from the
switcher. If the Input 2 LED is off,
call ALTINEX at (714) 990-2300. If
the Input
2 LED is on, see
Solution 2.
Solution 2:
Connect a properly formatted video
type signal to Input 1. If the switcher
does not switch to Input 1, see
Solution 3.
Solution 3:
Bypass the switcher and connect the
output of the source directly to the
display. If the display is good, then
see Cause 4.
Cause 4:
The wrong power adapter is
installed.
Solution 1:
Please use the ALTINEX-supplied
external adapter. If the unit still does
not auto-switch, please call
ALTINEX at (714) 990-2300.
8.3 NO DISPLAY
Cause 1:
The source has a problem.
Solution:
Check the source and make sure
that there is a signal present and all
source connections are correct. If
the source is working and there is
still no display, see Cause 2.
Cause 2:
Manual override is ON.
Solution:
Make sure there is nothing
connected to the Input Select port
on the switcher. If there is nothing
connected, see Cause 3.
