23
11 AUTHORISED SERVICE
Possible fault remedies to try before calling Customer Care:
No light:
•
If the fan is working check the bulbs:
Firstly, isolate the power before following the instructions for how to change a bulb.
Tighten the bulbs as they may be loose, replace the bulbs if necessary.
No light or fan:
•
Is the plug in and the switch on?
•
Has the RCD tripped? If yes, turn it back on.
•
Has a fuse blown? Replace the fuse.
Poor performance:
•
Is the ducting a sufficient diameter? (Min 125mm).
•
Are the metal grease filters clean? Please check.
•
If you are using recycling mode (without ducting) check the carbon filters are not older
than 6 months.
•
If you have converted your hood to recycle air instead of ducting out, did you change the
air deflector from large to small?
•
Ensure you have inlet air. If your kitchen area is sealed without fresh air this will impair
air flow. Open a window or door.
If you are not satisfied with your hood, please contact Altimo Customer Care.
Troubleshooting
Fault description Problem area to check
Remedy
Product does not
work
Check the power
connection.
Mains voltage must be 220-240v and
plugged into an earth (grounded) socket.
Illumination lamp
does not operate
Check the power
connection.
Mains voltage must be 220-240v and
plugged into an earth (grounded) socket.
Check the lamp
switch.
Lamp switch must be at "on" position.
Check the bulbs.
Bulbs may need replacing. If one bulb is
working the other is loose or blown.
Product's air
Intake is weak
Check the metal grease
filter.
The aluminium cartridge filter should be
washed regularly for best results.
Check the air outlet.
Check the ducting is free flowing.
Check the carbon filter.
If you are using the hood to with carbon
filters, they must be replaced regularly to
remain efficient.
Product does not
discharge air (in
recycle mode)
Check the metal grease
filter
The metal grease filter should be washed
regularly to maintain good efficient air flow.
Check the carbon filter
If fitted the carbon filters must be replaced
periodically (suggested once in every 3-6
months under normal conditions).
