VRM Client Main Window
VRManager Manual
25
2. In the Report Generation dialog box, click the Down arrow to select
From and To dates from a calendar.
3. Select one of the following format options:
•
Group by Agent Extension
—select Callee ID or Caller ID, or
both, and enter the agent’s extension in the field.
•
Group by Workgroup
—enter the workgroup number in the
Workgroup field.
•
Group by DNIS
—enter the DNIS number in the DNIS field.
•
Group by Day
(Daily Summary)—formats report based on date
period summary for each day.
4. Click
OK
.
5. VRM Client generates a separate
Report
window displaying the
selected report parameters. From there, you can select
Print Setup
,
Preview
,
, or
Export
(as a tab-separated text file).
Summary of Contents for VRManager
Page 1: ...VRManager Manual 12 2010...
Page 4: ...VRManager Manual ii...
